“Unfortunately my potty seems to leak (not ideal when full of wee!) Discovered this on day 1 of using it. Am waiting to hear back from customer services about this”
Hello,
Thank you for leaving us a review,
I can see you have been in touch with us regarding your potty and we have come back to you about the leaking potty and there hasn't been any reply.
We are happy to help rectify the issue and see why the potty is leaking as there can be a number of reasons why this could happen, such as cleaning, heat etc.
We look forward to hearing from you.
My Carry Potty Customer Service
“Carry potty is fab, however leaks now & then and also goes a bit stiff so when opening may get wee on you.
The knickers don’t soak any wee at all. Have tried for a few days and my daughter is soaked no matter how big or little the wee.”
Hi Nadine,
Thank you for leaving a review,
I am sorry to hear this is happening to your My Carry Potty,
We don't have any previous correspondence from you to our customer service team about the issue you are experiencing.
We are here to help with any issues so please get in touch with customerservices@mycarrypotty.co.uk and we will look into it for you.
“I do really like this and it’s so handy for going out and about. I only rated it three as the handle broke and we had to buy another which was disappointing as not even used that much”
Hello,
We are so sorry to hear this happened to your My Carry Potty.
Please be assured we are always here to help if needed with our products however our customer service team have had no correspondence to be able to help with this.
A member of our team will contact you today to help further.
Thank you, My Carry Potty Team
“It serves a purpose and is good for taking out and about but is very small and low down to the ground. I think It is sized for more of an 18month old to 2 years max.
Especially for boys, wee tends to come out over the top unless you get them in the perfect position right to the back (which isn't the easiest in the moment).”
“Perhaps a better product for girls than boys? The low front meant there were lots of accidents even when we made it to the potty on time. Maybe once he's more experienced it will be better.”
Hello,
Thank you for sharing your feedback on our My Carry Potty, we are pleased to hear it's great for your little one!
Our My Little Trainer seat fits most standard toilets, however there may be some occasions where due to toilet seat shapes it doesn't fit. Should this be the case we're happy for you to return if it's not suitable. - My Carry Potty Team
Hello Christine,
We are sorry to hear your potty is leaking, please be assured a member of our customer services team will be in touch with you today to review this immediately for you.
Katie- My Carry Potty
“The potty is of good quality and does what it says it would, my only issue with it is that it’s quite a small seat for my son so he’s reluctant to use it”
Hello Amy,
We're sorry to hear this has happened to your potty after purchasing it from one of our partners.
Please could you kindly get in touch with us at customerservices@mycarrypotty.co.uk and we will take a look at this for you ASAP. Katie- My Carry Potty
“It’s too early to say whether the carry potty is functionable. Looks great and my 2 year old granddaughter is happy to carry it around. But I am a little concerned I cannot fully immerse in water when cleaning necessary and wish that the lid could be detached from potty seat when being used in the house. Having lid attached makes it more cumbersome x”
Hello Sheila,
Thank you for your review, we really appreciate your honest feedback.
The My Carry Potty is fuss-free for cleaning and does not need to be immersed in water. Please contact our customer services team if you need any helpful cleaning tips or advice! Our potty is designed to be used in and outside of the home so it's consistent throughout the potty training journey by being able to travel everywhere with your little granddaughter. - My Carry Potty
Hello Emma,
We are deeply sorry to hear your order has been damaged in transit by the courier, our customer services team will be in touch with you shortly to provide some assistance as this is not our normal standard of product for our customers.- My Carry Potty
“The leak proof design is great - a bit fiddly
To open especially if you need to be quick at the beginning of potty training! The seat being a smaller design is slightly more uncomfortable than others for my little one. If there was some padding of some kind on the seat to make it more comfortable and inviting for their little bottoms that would make this potty a 10/10. It’s practical from a transportation point of view and leak proof but could improve on the comfort side. The designs are fun! I personally had higher expectations to be honest from all the hype this brand has.”
“It looks great and well designed, though overpriced. However my toddler won’t pee in it because it is green inside (dinosaur one) so thinks it looks dirty! Might be worth designing them with white interiors for other specific toddlers!!!”
“I want to say that I like the idea. It's pretty easy to use and carry. However, it's not a hygienic thing to use. It might be more beneficial to have that clean. When you need no take them out holder is getting dirty and etc.”
Hello,
Thank you for your review and we are so pleased to hear your little one has found our potty easy to use and carry!
Cleaning the My Carry Potty is really simple with no fuss or mess, once you have found a convenient place to empty it, you can use a gentle anti-bacterial spray to wipe clean.
Please get in touch with us at customerservices@mycarrypotty.co.uk if you need any helpful hints or tips for your new potty.
Hello,
We are sorry to hear this, please could you contact our customer services team at customerservices@mycarrypotty.co.uk and we will immediately look into this for you.
“My little one loves the potty and is regularly using it. I found that the locking mechanism broke within a week of use. However, I contacted customer services and they immediately offered to send a replacement. It remains to be seen whether the same fault is present on the replacement potty. If the locking clasp does not break on the replacement then I would rate this product higher.”
Hello,
We are sorry to hear this, please could you contact our customer services team at customerservices@mycarrypotty.co.uk and we will immediately look into this for you.
