“Mr Clutch refused to resolve issue introduced during their Clutch Replacement even though I had a warranty and attended inspections as per their schedule. Use Kwik Fit, Halfords or a local garage as you won't be making any savings with Mr Clutch - it is just not worth it. I had a clutch replaced in my Mazda and afterwards attended only a single inspection as the car was barely driven. After about 4 - 5 months since the repair I have noticed oil leaks on my driveway - it was impossible to see immediately after repair as the leak was slow but only became obvious after a period of time. I took the car to Mr Clutch on Saturday and was told that the oil seal is leaking but they won't be fixing it as it has been too long since the repair. They were to provide me with pricing on Monday. Noone called me on Monday and Tuesday so on Wednesday I took my car to an independent local garage. They have look at it and told me that the oil seal is damaged and the damage must have been introduced during clutch replacement. I called Mr Clutch and told them what the other garage told me. I have also argued that I have got their 2 year warranty and the car was barely driven as the mileage has shown. They have refused to fix it. In the end had it fixed in that local independent garage and it was confirmed to me on job completion that the damage was physical not wear and tear and that it must have been introduced during clutch replacement. I also was given the old oil seal. I have complained to Mr Clutch telling them that the part costed only 20 pounds and that they could have repaired it at no cost to themselves offerring variety of solutions. Unfortunately their regional manager refused to address the issue so please listen to my advise and avoid this company even if it costs you slightly more initially you will be better of fixing your car elsewhere. Also, have a look on variety of review sites as some of them have really bad reviews of this company and some really good ones. I believe this is due to negative posts beng removed as I saw this happening.”
“Disgusting- avoid at all costs. Jason was rude & vile & sent us away as we were 10 minutes late for an mot appointment. We have 2 babies under 2 .... no sympathy for us at all - absolutely disgusted with the service. There used to be a very good friendly professional manager called Mel - the place has plummeted downhill since his departure. AVOID.”
“Timing-belt replacement through Mr Clutch: Belt installed, car ran badly, independent mechanic found that the replacement had been put in backward (!) -- photographs taken -- Mr Clutch personnel 1) denied that an error had been committed, 2) accused the mechanic and me of colluding to defraud through PhotoShopping the pictures. No refund or compensation offered. Luckily the bank that issued the credit card found my account of events convincing.
Mr Clutch could have put their right hand up and said, We made a mistake, we're sorry, here's your money. They'd have won points for honesty and forthrightness, the financial results would have been the same. But, by my experience, you should expect from Mr Clutch neither good work, nor forthrightness, nor honesty. Go elsewhere.”
“Northampton Mr clutch, do NOT go here, it is one of those big autocentres that like to charge lady's for work that dose not need doing,
I sent the wife to get an mot on the car, I knew the brakes needed doing badly, so told the wife to let them do the work, as I didn't have time to do them, and she needed the car back quickly for school run, they also said that the front wheel bearing was worn and needed replacing, being in a panic the wife agreed to the work. what she didn't know was that I had changed both front wheel bearings not more than six months before, I find this very hard to believe that this work needed to be done, I rang the manager with my complaint and told him I was not very happy and said to him I would like the failed part back to check, his reply was its a bit hard to prove now its not on the car.
Mr clutch you are a let down, I will never use you again, and try my hardest to warn everybody I can about you, so if your reading this PLEASE STAY AWAY, this company has sales quota's it need to meet, and can charge you for work that dose not need doing.
Not very happy, and if your reading this and you still take your car here, you have been warned.”
“Mechanic parked car without putting up handbrake. It rolled into another car. Mechanic initially expressed remorse and 2hrs later a call from head office comes in saying it was driver error. Regional manager for Tilehurst branch not interested in taking the call.
A bunch of cow boys. Please avoid.”
“My car failed it's MOT on brake pads and tyre so took it to a garage for work to be done my brake pads had 1.7 nearly which is an advisory not a fail also o think the staff have no customer service skills arrogant and rude would not use again nor reccomend”
“1. parts not received in time therefore I should have been informed earlier so that my time wasn't wasted.
2. Also was tikd that not enough staff available as MOT person went sick
Sh”
“Terrible. I took my car here for an mot and full service. After the mot was done, I recieved a rather panicked call and an engineer told me my car had failed the mot and needed about £500 worth of work done. They told me the back and front brake disks needed replacement and were completely worn down. Unsure and unable to afford this, I phoned my stepdad (who used to work as a mechanic) to get his opinion, he told me to pick the car up and then he'd take a look at it before I forked over £500. When I picked the car up I was handed an mot pass certificate and the only recommendations were relating to a chip in my windscreen! So they lied over the phone about it failing the mot. Then my stepdad took a look and the brake disks were totally fine, he reckoned about 3000 miles left and also pointed out that my car has a warning function for when the brake disks have worn down and need replacing! I'm so annoyed at mr clutch, they clearly just saw a young female so decided to bullshit about work that needed doing to scare me into forking out £500! I'm sure there must be some fair trading standards law against lying to a customer like that! 100% do not recommend.”
“With 2hrs to go to my MOT.. I get this call...
My car should be having its first MOT since I bought it right now....But the garage cancelled 2hrs prior due to the Assessor having a day off?.....I booked this over a week ago & now my insurance will be invalidated on MOT's last day!! Plus it's thrown my plans out by doing next day!!
I also find I have a good customer voucher for £20-yet as I booked online I paid £24!
Thanks for the consideration Mr Clutch!!”
“I have a problem with my ignition which was not a problem before I left my car at your garage. It doesn't start straight away, there is now a shortage somewhere!
I left my car in your garage on Wednesday evening as it failed the MOT because of a worn out engine mount and a rod. I was told the car would be ready the next day. It wasn't because the garage couldn't get the part! Friday the part was there but there was a damaged seal and oil leak, so I okayed that but the part again was not there. On the Saturday I was told that there was something wrong with the start up sensor, I questioned this as I had not had any problem at all starting the car, it must be something that happened in your garage. My friend is in disbelief he said it's the only garage that he's hear of where the car comes back with problems that it didn't have before it went in! He had driven my car the day previous to it going into your garage.
As I drive my car, with a dodgy ignition/start up an orange light on my dash board which I've never seen before! It feels like the gear stick is rubbing against something as I drive and the car keeps shuddering. I know the car is now old and expect things to wear out but I don't expect to feel that my car is now in a very bad state because of repairs made by your garage. If I take it back it will again take days for me to get it back. You don't offer courtesy cars and you will probably charge me a fortune for damage to my car that is a consequence of your garage. I chose your garage thinking that I could trust Mr Clutch to provide a good service now I'm sorry I ever went to your garage. It seems I would have been better off taking it to some back street garage.”
“How can you put a price of a bronze service on the website and then ask for another £25 at the desk because my car uses a fully synthetic oil??!! Dishonest. The retail price of semi or full synthetic oils is exactly the same, plus when on the website you ask me to select my vehicle you then price me for service according to my car. Last time I've use Mr clutch”
“I booked an MOT on the Internet with the Crawley branch. When I turned up in the morning they didn't have my booking and asked me to forward the confirming email. I was delayed in sending the email and have not heard anything since. I was unable to phone them due to work and I'm now sitting at work at 6.30 with no way of getting home and no news on my car. Not impressed at all.”
“BEWARE MR CLUTCH GLASGOW!
No Garage can make any money from a £19.00 Mot, but they can make money from spurious faults that require only labour charges to rectify!!!
My test was booked for 10am and was told it would take 45 mins. I got a call from them about 1pm telling me that a front and rear brake binding and that it needs a handbrake cable. I know for a fact that both rear wheels were rotating freely the day before the test as the car was on axel stands to check the handbrake.
So next day I go to collect the car and pay £230, as I drive away I hear a terrible rumbling with heavy vibrations from the rear brake they had miraculously cured of its binding problem.
I returned the car to them and they tried to say it needed wheel balancing! They were very grumpy about me returning with the car. It was a brand new tyre (2 days old) and was balanced when fitted.
So I left the car with them for 1 hour and as I returned the grumpy mechanic was driving in with my car. He sullenly informed me that the problem was rectified and accused me of having always had the crazily loud vibrations from the brakes he had just finished working on.
He refused point blank to tell me the cause!
I will never use MR CLUTCH GLASGOW again.”
“I booked an appointment online for an MOT the night before at around 6pm. The appointment slot I chose was 9.15am and as it said to arrive at least 10 minutes early I actually got there just before 9am. I chose this early slot as I am self employed and had jobs to do later that morning. When I arrived the man on reception said they didn't have my name down, he then asked if I booked online the night before which I told him I did. He then said 'ah we left the office at 6pm so wouldn't have seen the appointment you booked'. Therefore the MOT inspector wasn't coming in until 10.30am! I waited for 2 1/2 hours until 11.30 when my car had finally been inspected, which then made me extremely late for all of my jobs that day. I would have gone to another garage if I had not already paid online and all the receptionist kept saying was 'I'm trying to get hold of him' so I had no idea I'd be waiting that long. What's the point in having an online booking system if you might have to wait 2 1/2 hours after the chosen time slot?! There was an even earlier time slot which I almost chose which was 8.15 so I could have been waiting even longer. While I was there another lady arrived to pick up her car to then be told it wouldn't be ready for hours so she had to get a taxi back home. This was the first time I used Mr Clutch and was not a great first impression, I will not be using Mr Clutch again and will be advising my friends not to.”
“Staff not helpfull and busy with other things. Not to mention that the quote for the repairs was exagerated. I checked later with another company and was a huge difference in between.
I will never use this company again!”
“I use this Mr Clutch very first time in my life and I would like to upload my experience from the beginning of booking for my car Golden plus extra and MOT .
I booked online and I paid £185 and following day I received phone call from Chris saying that if I want to use Nissan brand parts I have to pay extra £70.24 something and I said yes that's fine I will pay day I drop my car he said ok.
Day I booked I went to drop my car and went to reception and the environments was that well coming , moment I went In, Chris told me that due to I haven't been paid that original parts he didn't order the parts and it might not be arrive today if he order now. I said to him but I told you that I will come and pay? and other gentlemen came to me and make big argument with me that was my fault not paying. So I had no choice at the end I had to use their standard parts.
I will never ever use this garage in my life.
They were not helpful at all and they left my car carpet muds everywhere. I don't believe that they have done properly either.
They call me after 3 hours informed me they have done and I went to pick up my car and the both guy working there wasn't helpful at all they were looking differently.
This is my experience in Mr Clutch.”
English