“BEWARE MR CLUTCH GLASGOW!
No Garage can make any money from a £19.00 Mot, but they can make money from spurious faults that require only labour charges to rectify!!!
My test was booked for 10am and was told it would take 45 mins. I got a call from them about 1pm telling me that a front and rear brake binding and that it needs a handbrake cable. I know for a fact that both rear wheels were rotating freely the day before the test as the car was on axel stands to check the handbrake.
So next day I go to collect the car and pay £230, as I drive away I hear a terrible rumbling with heavy vibrations from the rear brake they had miraculously cured of its binding problem.
I returned the car to them and they tried to say it needed wheel balancing! They were very grumpy about me returning with the car. It was a brand new tyre (2 days old) and was balanced when fitted.
So I left the car with them for 1 hour and as I returned the grumpy mechanic was driving in with my car. He sullenly informed me that the problem was rectified and accused me of having always had the crazily loud vibrations from the brakes he had just finished working on.
He refused point blank to tell me the cause!
I will never use MR CLUTCH GLASGOW again.”
“Took in for MOT that i booked online with Mr Clutch in Canterbury Wincheap industrial estate. Service behind the counter was pleasent and welcoming and MOT was done very quickly whilst i waited, even though i had turned up early. Would recommend”
“I booked for MOT online. Booked on Friday eve. MOT scheduled for monday. Was in on time, gave my keys in, got call after MOT was done. In and out. No hassle”
“Thanks
Some of friends of mine blamed to me that i mad a prepayment before doing MOT.
Because some of cheap MOT will be caused of expensive MOT eventually.
But, based on my last experience from Mr. Clutch, I would like to trust Mr. Clutch.
Thanks
Sung”
“Car booked in for gold service. Hard to start next day, engine backfiring, strangled engine when trying to accelerate.
RAC diagnosed spark plug problem and possible fuel filter problem.Commented that service stated spark plug changed but spark plug compartment appeared not to have been touched when compared to plastic bits in engine compartment which were wiped clean.
Returned car to workshop. Receptionist adamant that plugs were changed because it said so on the report.
Report on collection of car was that faulty plug had been fitted!!
This explanation tests my credibility as in decades of motoring I have never known a new spark plug to be faulty.
Dented my trust in the company especially as they handle all the work on my 3 cars. Need to double check and ask for old parts to be returned if I use them again to service my cars.
UPDATE: Impressive awareness of Customer Care by Mr.Clutch as evidenced by their swift action to resolve issue to my complete satisfaction. Because their action shows that they listen to their Customers, they have regained my confidence and I am prepared to do business with them in the future.
Well done Customer Care at Mr. Clutch.”
“I had my Mot done for the second year running and was very pleased with the prompt service and corporation from the staff.I would recommend Mr Clutch for a very good service and ease of booking a appointment.”
“Booked car in for a service and MOT. Car apparently failed the MOT on the basis that the front suspension coils were broken. I couldn't wait a few days for for a slot so they could do the work on the car and then re-test, I was at the time in the middle of relocating to a different part of the country.
I took the car to a different company for an MOT test a few days later and it was discovered that the front suspension coils were actually OK. They must be special healing springs. OMG! Am I driving a magical car???”
“Excellent price for online tyres- best I could find and front discs and pads miles cheaper than quick fit and £50 cheaper than formula one. Do short service which suits me on low miles alongside all the other checks in mot. Well pleased”
“I've been using Mr Clutch for the last 4 years, I always receive a great customer service. I've never been ripped-off, or felt that I've had any unnecessary work suggested. Recommended.”
“Excellent service, my bonnet wouldn't open when I took it in for its MOT, thought it was going to cost a fortune, they managed to sort it for me for just £25-00. Great staff and value for money!!! Big thank you to all at Northampton Mr Clutch ????”
“As a family we've been using the Derby branch of Mr Clutch for MOT's for over 5 years now.
To be honest we can't fault them. The price is the best in the area, they are always efficient and on time and there is never any hard sell to use them for any repairs/ parts needed to get a vehicle to pass the MOT.
Highly recommended.”
“Cannot comment on the work that was done, all I have is the paperwork. Major work needed in customer service training. Front desk operatives must acknowledge customers. The experience I had on drop off and pick up was consistent, ignored on both occasions. I felt that it was like a sketch from little Britain computer says no and then the assistant coughs on you!”
