“Online system very straightforward to use, booked and paid for within minutes :)
Unfortunately, when turning up Mr. Clutch had no recollection of it actually being booked "as their Internet was down for over a week" either way they done a manual booking as they weren't that busy luckily.
Car passed first time which I presumed, as was low mileage and had performed a pre-mot before turning up. Although booked in for 10am and then manually booked for 12pm, car was all done by 11am but they forgot to inform me of this until I called up later that day at 2pm!
MOT passed but had advisories of engine covers (which is strange as they are manufacture fitted) and never highlighted before - but I guess this is based on the inability to remove to check underneath.
Ok service could've been better due to waiting around to collect car due to unmanned service desk. Cheap MOT, average service... Overall 3/5”
“I had my car booked in for a service with Citroen which would have cost me £378. I decided to shop around in case I could have got the same thing cheaper. I came across Mr Clutch and the person I spoke with was lovely. Very helpful and honest. He advised that I can get the same service with them which included a couple of things that Citroen were going to charge me extra for. He advised me to book online in order to save 5% but promised he would fit me in before the website advised. The service was quick and they didn't try to up-sell anything or charge me extra for work that wasn't needed. He explained everything very clearly. I had a great experience with them and will be returning every 6 months to maintain the upkeep of my car. Couldn't fault them! All in all, saved myself £200 too.”
“I have been going to Mr Clutch to do an MOT for about 4 years now on 3 of the vehicles we own. I think they do a good job and are always happy to help you pass the mot if it fails.”
“I have a number of cars and my local Mr Clutch team look after them for me, good personnel service is important to me and the guys at Sittingbourne always show a great level of customer service, and I trust them !”
“Got a voucher on the back of a car park ticket for an MOT for £24. Had to book online to get the discount, but that was very simple. Well worth doing, saved over £30! Was given a choice of date and time, just selected when was suitable for me.
Friendly staff, and quick service.”
“I have to say that I am two minded about Mr clutch
I have had my car serviced with them and asked a technician at the front desk to tell me a brand of oil they use and couldn't get a straight answer! Needed to know that to get a oil for top up. Unfortunately I have a feeling that they use something really cheap and did not want to reveal that. The service tried to convince me that oil brand isn't important but I have my opinion about it and rather not spare money on it as cheap product doesn't always give good quality but engine is most important thing in the car and oil in it should be a good quality”
“Excellent, efficient, and a no-nonsense service. Personal thanks to the very polite and professional gentleman who serviced my Lexus at the Wandsworth branch. Recommend thoroughly!”
“Came for mot, passed so was very happy. When I got home and read it I noticed the advisory comments. Not really sure what that means I wish I had asked but nobody explained what they actually mean. Other than that fine.”
“Had both my wife's car and my car MOT'd at MR Clutch every year since 2007 and I am always made to feel that they appreciate my custom. I can't think of any reason to stop using them.”
“After getting a quote at two local garages for front suspension coils and rear brake renewal I visited your Basingstoke depot
Elliot gave the suspension a visual inspection and informed me that it seemed nearside coil saw actually broken and tat it would need to be replaced.
As it was late afternoon I offered to bring it back in the morning.
What had not not been impressed on me before was the danger of driving the vehicle in this condition which Elliot and fitter Dan did,so I left vehicle there overnight.
Elliot called me the following morning gave me the price of work required which was substantially less than previously quoted by previous garages.
The vehicle was ready by early afternoon .
Elliot and Dan were both very helpful and considerate
I must mention the vehicle is a Renault Modus which I know is not the easiest thing to work on so once again many thanks
Mr J Speake
.”
“Ian at Kingston is always helpful and with a good reassuring manner and good sense of humer .My wife and I go to the Kingston branch for our MOTs and I have just had a new clutch fitted on my driving school car and I will probably take it there from now on for the regular services I need for my business. Well done and thanks”
