“Excellent customer service. Had to make a last minute online MOT booking (late Sunday evening) as we have been caught out by the date of our renewal! Checked out a couple of online MOT booking centres and Mr Clutch was the best and easiest site to use, with the added bonus of the £25 MOT quote it was by far the most competitive... The MOT was due to expire the following day (Monday) but I got an appointment no problem. I was working so the wife had to take it into the garage...
Soooo I was lumbered with taking the car for the MOT as hubby was working, this I was not looking forward to and if your a woman you will know what I mean by this... but you know what the guys at the Norwich branch were great, they were really friendly and put me at ease, I was worried about getting ripped off for repairs, the car had only done 6k from the last (which was its first) MOT so I figured nothing much would have changed ie brake pads and tyres all the usual suspects that you can be stung for... but apart from a couple of advisories they picked up ref tyres wearing unevenly the car sailed through and my faith was restored! I would definitely recommend this garage and will use again... Maybe next time repairs will be required but at least I know I can trust its true! Thank you to all the team at Mr Clutch Norwich for what it's worth you have my seal of approval :)”
“I have had my MOT done at Mr. Clutch a few times now. The staff there are polite and you are always made to feel welcome and valued as a customer. There are lots of places to get an MOT done, but I would always recommend Mr. Clutch as they offer the best price, and they offer excellent service too.”
“All good, nice an easy on line booking system, cheap MOT. The only thing that surprised me was the fact that the MOT check lasted over an hour which seemed to be quite long. Overall happy with the service.”
“We have been taking our cars to Mr Clutch Tunbridge Wells for many years now and the service we have received is impeccable ; nothing is too much trouble for Lloyd and his team.”
“Guy at the counter was brilliant, very chatty and friendly. Talking about his new car, made me feel very welcome.. He then made a mistake with payments but phoned me later to rectify the situation. Thank you for being genuine and pleasant.”
“went for free winter check - checked alternator and battery, tyres and oil etc
never checked strength of anti freeze in coolant - would have thought that was most important for winter time - not impressed”
“The staff and services were great and very efficient :-)
Mandy at reception was kind and friendly and took good care of me while I was waiting for the car to be ready. Thank you all :-)”
“On 16.12.15 Mr Clutch Croydon carried out work as a result of an MOT. The work carried out was a replacement of my cars right hand suspension arm.
On 25.12.15 this part fell apart during transit. At that moment 3 parents and one 5 year old child were in the car.
Once the car was inspected by the RAC it became apparent that the part that failed was the right hand suspension arm. The RAC made it clear that if we had been travelling at speed the accident could have been fatal.
Upon contacting customer services I was greeted by a Mr F.Goodman, after a lengthy conversation Mr Goodman suggested that if were to pursue compensation for the cost of the work he would need to ask the area manager for permission, prior to this Mr Goodman claimed to be a board member of your company.
Upon asking to have his line managers details Mr Goodman stated “I don't think you realise how senior I am in the company” and upon being questioned claimed that he didn’t report to anyone, including the Chairman.
Once I had checked your articles on companies house it was apparent that he was not listed as a board member.
After he ascertained he had consulted the area manager it became clear that he was not going to offer compensation above an amount of £20. He then stated that an investigation would be carried out and that would determine if the part or the work was at fault. Upon later contact with your office it became apparent that no such investigation had, or would be carried out.
I have several questions as a result of this interaction with your company.
Is Mr Goodman a member of your companies board?
If he is not, why did he lie?
Why was it claimed an investigation would be carried out if there was never any intention of doing so?
Is it normal practice to offer a very low amount of compensation for a gross failure to ensure the safety of a customers vehicle?
As I am sure you realise there are several issues that need addressing here, not least the failure to be honest with your customers, the failure to carry out the work in a safe fashion, and your organisations involvement in destroying a family Christmas day.
As I understand the law, based upon advice from independent mechanics and the Citizens Advice Bureau, it is irrelevant if the part or the work was at fault, culpability is still yours.
I look forward to reading your response as soon as it is possible.”
“Really happy with their service. Took my car in for a MOT and intially failed. They said they will need to strip my brakes and will cost £70. However they said it took less than an hour and charged me less than £30. I have used them before and also been happy with there work. Unlike some garages they don't and cheat you. Really good and professional services from these people! Good jobs lads.”
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