MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.66

4.7 Rating 10,178 Reviews

92 %

of reviewers recommend MedExpress Online Pharmacy

4.7

Based on 10,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

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Anonymous

Anonymous // 01/01/2019

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“Quick to respond”

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“Very pleased with service delivery. It’s early days but no issues so far”

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“Happy with the service that I have received from you”

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“Always lots of help and information given”

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“Great service. Helpful and informative”

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“Very thorough asking important questions about my health.”

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“Super quick. Great communication. Fast delivery. Have been taking for 1 week so far no side effects definitely feeling less hungry. Really great customer service.”

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“No problems at all”

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“Very slow delivery.”

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“Efficient and fast”

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“Very good. Efficient and helpful”

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“Highly recommend Med Express, efficient, fast and always there for any issues.”

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“Great contact, genuine company”

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“Quick delivery and good comms”

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“Has been better recently with communication and delivery”

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“A little disappointed that I wasn’t prescribed 4.0mg Wegovy as I understand the break I have had since but I am now on 1.5mg no adverse issues from taking the medication at all, and still to notice any suppression, food noise is still there. My prescription took 2 weeks give or take too to be approved and posted👎”

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“Quick service”

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“The worst customer service ever … I had been using Mounjaro supplied by MedExpress without any issues until the third dose from one pen. During the injection, the actuator became stuck and the medication discharged after I removed the needle, so I did not receive the dose. I reported what I believed was a suspected device malfunction immediately. Rather than offering to inspect or replace the pen, I was asked to provide a video of myself attempting another injection. As someone who administers these injections alone, I found that request both impractical and intrusive, particularly as it could have resulted in another wasted dose. I replied explaining my concerns and offered to cooperate with a reasonable investigation. Unfortunately, despite writing a second time I never received any further response despite waiting several days. I appreciate that medical devices can occasionally fail, but good customer service is demonstrated by how a company responds when something goes wrong. In my experience, MedExpress failed to deal with my complaint or communicate with me appropriately. For that reason, I have changed supplier and now use Morrison’s online pharmacy whose customer service is exceptional!”