“
Initially, I was told that, subject to their investigation, a refund or replacement could be arranged.
”
posted 2 months ago
- Anony****
“
I have never had to wait so long to receive my refund, and this is completely unacceptable.
”
posted 10 months ago
- Anony****
“
Beautiful clothes. The refund process is appalling, probably one of the worst inn the industry, this puts me off ordering anything from them ever again online.
”
posted 11 months ago
- Disappoi****
“
I was advised that my refund was made over two weeks ago. It has still not been received by my bank.
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posted 1 year ago
- ****
“
When I wrote to customer service, requesting refund, they rejected my claim, saying they had received no other complaints and the fabric has no problems.
”
posted 1 year ago
- Anony****
“
The clothes look and feel beautiful. Lovely fabric and styles. The fit wasn't right for me, and I had to return. That process is tedious and ridiculously long to get your refund. Mailed back on the slowest way possible. I don't know if I would order online again with the prospect of returning taking so long.
”
posted 2 years ago
- ****
“
Delivery is good but the returns process is very poor - it takes absolutely ages to get a refund.
”
posted 2 years ago
- Marg****
“
As a US customer, delivery is fast but the return/refund process is absolutely brutal. And because I can’t try on in a store, ordering online makes sizing, style, colors, etc., it is difficult to be sure it all works out to keep. The refund process definitely deters me from placing future orders.
”
posted 2 years ago
- Anony****
“
After making the purchases I received an email telling me that the pants were not available (which means the website was incorrect) and I received a refund but I was left with half a suit.
”
posted 2 years ago
- ****
“
Quality of products not bad, the sizing is off for and far too long for petite 5ft 3. Refund/return is taking a while and without resolution. The customer service I cannot fault though just their processes, I’ve proven that I have sent the items back but no investigation has taken place as of yet and now 9 working days.
”
posted 2 years ago
- N****
