Mark2 Reviews

Name: Mark2
Address: 1 Hunting Gate, East Portway Business Park, Andover, 1 Hunting Gate, East Portway Business Park, Andover, Hampshire
Rating: 4.86

4.9 Rating 57 Reviews

100 %

of reviewers recommend Mark2

Visit Website

Phone:

01264316100

Email:

info@mark2.co.uk

Location:

1 Hunting Gate, East Portway Business Park, Andover,
1 Hunting Gate, East Portway Business Park, Andover
Hampshire
SP10 3SJ

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Anonymous

Anonymous // 01/01/2019

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“So battery not charged for 2 yrs. so here’s the difference Mark2 had a simple answer for me return it to them and for £30 they fixed Amazing Local bike shop and Halfords said bike needed a new battery still waiting for a price. Joke Thanks Mark 2. For excellent customer service”

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“Fantastic service as always. Ed is so pleasant and helpful to deal with. Can’t recommend Mark 2 highly enough.”

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“Really enjoying my Mark 2 X Cross step through bike, going up hills I wouldn't have attempted before ! Only downside is the battery removal, despite my best efforts can't get it off the bike, which isn't a major problem as i can charge it on the bike.”

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“Had our bikes for 6 years now. I have done 3,000 miles. Never gone wrong in that time. Very comfortable and easy to ride.”

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“Bike works well just find the battery removal & replacement more of a fiddle than should be!!”

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“The team at Mark 2 are absolutely wonderful! Extremely well communicative, great service, and a fantastic product! You can rest assured that the service you receive even after you’ve bought the bike remains top tier. After a year since buying the bike, I needed some support regarding a matter related to my bike and they were extremely helpful and followed up promptly until my issue was resolved. Thanks everyone at Mark 2!! Highly recommend!”

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“Very pleased with our two Mark2 bikes. Ed is extremely helpful and we would definately recommend the bikes. Looking forward to riding them on many adventures over the years😊”

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Thank you very much! Happy cycling :)

“Having ‘bananaed’ my rear wheel - Ed & John kept me well informed on the progress whilst it was being rebuilt. Explained delays due to unavailability of spokes but nevertheless the final result is as good as new! Thanks!”

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“After full service the bike looks and rides like new.”

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“We needed our annual service carried out but was unable to get the bikes to the shop. For a small fee e bikes came to our house and collected the bikes and then delivered them back when the service was completed. They asked if we were having any issues and duly noted these. Within a week we were being contacted to arrange a date for them to deliver our bikes. An amazing service and our e bikes are good to go again for another year - thank you for a wonderful service at a reasonable price”

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“great bike could do with a update need to look more modern . very high quality !”

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“Great team”

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“Very helpful and informative. Very pleased with the performance of the bicycle, and knowing I was due to have a total knee replacement, which I have now had, I cannot wait to get back on it to aid my recuperation”

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“Very pleased with my purchase”

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“After using the X-Cross 520 for almost two months now, I can say that I am pleased with the bike. In terms of the delivery, the contact and service from Phil was great. The bike did arrive with a couple of wires detached from the rear light which was unfortunate as I had to call the team for a solution. It did involve having to order an appropriate spanner to remove the bolts from the plastic covering on the light and fix the wiring, but it worked fine after I did that. The person I spoke to over the phone was nice and friendly, but I would say for him to be a bit more mindful during future calls as it was a bit condescending to say that I should ask my husband to fix it with his tools. The bike has been a joy to ride. However, there was a previous issue with the kickstand where when it was retracted, it would connect with the crankarm on each pedal rotation. This made an annoying and constant clunking sound on every trip, and it had unfortunately caused a lot of superficial damage on both the kickstand and crankarm. I took the bike to my local bike shop, where I also have my services done and they couldn't find a solution. Upon corresponding with Mark 2, it was agreed to have someone come and have a look at the bike as there was also an issue with the battery. Since it was delivered, my partner, the staff at the local bike shop and I hadn't been able to remove the battery from the bike, despite following the correct instructions. Despite being able to charge it whilst it was connected to the bike, it wasn't ideal for security purposes when leaving it in bike sheds, etc. Upon inspection, the issue with the crankarm was resolved by a case of needing to knock it in further, beyond the point it automatically stops when normally retracted. I would say that this wasn't an obvious solution, despite being insinuated as such as surely it should close the full way anyway? Nonetheless, the kickstand was replaced which I appreciated, and I was grateful for the time and effort taken to have the bike looked at. The battery was certainly budged in tight and the bike had to be hand-hammered a couple of times before it became loose. After being lubricated, removing the battery was fine after that. Since then, using the bike has been brilliant and great for commuting to work. I have appreciated the additional assistance from the team in resolving the prior issues, hence my rating.”

Helpful Report

Thank you for your positive review. We are sorry there were a couple of initial glitches and appreciate you letting us know about them. Thankfully we were able to resolve them easily. Also worth noting is that we now have a trusted workshop in Bristol. If you are looking for a recommended bike shop to carry out any servicing and repairs in the future we can recommend Atmosphere Electric Bikes who and have experience with our bikes.

“Bought 2 five years ago never gone wrong except I was knocked off and the lcd screen went up the spout. Really helpful guy sent a new one ivery quickly. The only complaint from my point of view is the gearing could be higher but that's not a fault of the bikes. The wife loves hers and says the gearing is spot on. I use mine every day in all weather's and there's no rust or flaking paint anywhere. Best bargains we ever bought”

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“Loving it, now in my more senior years, my Scrambler electric bike has brought back the fun to cycling. No more worries about cycling into head winds, or uphill. The service from Mark2 from beginning to end was faultless. Highly recommended.”

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“We bought a Mark 2 X cross 450 step through a month ago, and have been very happy with the bike so far. The bike was delivered direct to our door fully set up and ready to go. It was great to know that the experts at Mark 2 had set up the bike and added our own specific requests, and that we can contact them any time if we have a problem. The bike is very solid, well made and comfortable. The electric assistance is brilliant, progressive and powerful when needed. The bike is heavy, although not as heavy as many electric bikes, but this has the effect of making it feel safer for my wife. Anyway the electirc assistance means that weight isn't an issue.”

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“Superb service from my initial enquires to delivery. My emailed questions were responded to almost instantly. The bike was delivered within a week of placing my order.”

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“Fantastic service, bikes fitted to our individual needs.”

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Mark2 is rated 4.9 based on 57 reviews