“Dear Ed and Team
Felt I had to write to say what a great customer service you have given me when my 2year old x cross battery and charger stopped. It was so good to actually receive a message back on the website chat link. Followed by our telephone conversation. John the engineer was very knowledgeable and patient when he rang after the bank holiday as promised. (5 stars there). I received the replacement battery and charger which has been on charge for 24 hrs as the bike booklet says.
My bike is working fine now and back in its usual great parameters. As I am pretty much knocked out by my palliative chemo/immuno therapy and tire very easily, I now have my lifeline back.
Best customer service ever.
Stan Jackson”
“I had only used it around our village but yesterday took it out for a ride along the cycle track near us. The track was far muddier and wet than I expected with some very soggy and challenging areas. The bike was great and performed well in the conditions. It is comfortable to ride and the screen easy to read. I love it.”
“Very helpful and informed advice. Allowed a good test ride, no pressure to buy. Delivery a little longer than advised but kept informed. Bike great ,- just want I wanted with all the personalised adaptions. Thankyou”
“A nice very helpful gentleman/salesman have ordered and paid for ebike, expecting delivery next week. Very much looking forward to getting the bike, so a little bit early for me to review. 👍”
“Absolutely brilliant, love it. It makes cycling enjoyable again! Dan in the shop was very knowledgable and had the bike ready to go on collection. We are so impressed we are thinking about getting a second one for my husband👍🏻”
“After a very long search I purchased the Mark 2 E-motion cruiser and what a bike , the fat tyres soak up larger bump together with front suspension and most comfortable ,it pedals very easy without any power on as good as a normal bike but power there when you need it, I did 22km up and about the quontocks with no issues ,I'm late sixties😯 and it fits in the back of my Audi tt coupe no problem and together with the British company to call for advise anytime just ticks the box for me. Excellent five star ××××× service.”
“Being young and pretty fit, I never thought I would actually make a use of an ebike. However, when I was looking to get two for my parents, who are both in their 50s and 60s, I really fell in love with the look of Mark2 bikes.
Both x-cross and scrambler were so slick in comparison with other, more bulkier brands. And since I needed a new mountain bike anyway, I ended up ordering two X-Crosses for my parents and a Scrambler for myself as well, thinking that if I don’t like it, I will just return it. Well that was the theory. Then they arrived, beautiful, carefully packaged, 99% assembled, almost ready to go.
Next day I took that baby for a ride. And since the first kick of the engine, I was forever addicted to ebike cycling😁.
The Scrambler feels so incredibly sturdy, high quality but yet it’s very lightweight so I have no problem bringing it up and down the stairs. 5 levels PAS is amazing but what I love the most is the throttle feature - when I need to speed up fast or overtake someone (and my god I do that a lot now!😁) the bike just GOES, instantly!
Battery life is amazing, I have done almost 40 miles, various terrain difficulty and the battery has just only gone one bar down.
I smash hills like never before and I can enjoy longer rides without being absolutely battered the next day. And needles to say both my parents adore their X-Crosses because they can finally go together, after all these years where my mom could not keep up.
I am not exaggerating when I say that this has been a life changer and worth every single penny. I could really write essays on how well the bikes are built but you really need to try for yourself. Thanks Mark2 for putting a huge smile on our faces!:)”
“Looking at my new X Cross I was feeling slightly daunted, there couldn’t have been more of a contrast with my pink sit up and ride, 6 gears, basket on the front bike!
No looking back - with the first few pedal turns I was amazed at how comfortable it felt and so easy to ride. I had only intended to have a little round the block try out but the gears and the electric assist were so simple to use (dinner can wait!) I ended up cycling around 5 miles it was so enjoyable.
On my next outing I set off without the assist mindful that I may have to cycle without it and found the bike was not at all heavy and I had to check that the assist was actually off!
The first charge reached 54 miles before the battery was flashing at the lowest level. Having tested the assist on many North Norfolk hilly routes I had expected it to run low a lot earlier.
The X Cross, would definitely recommend, a great looking e bike, excellent to ride it encourages you to cycle further than your original destination and you get a real feel good factor when riding this bike it makes you smile biking up hills!
Thank You Mark2!”
“Really well designed bike. Well made. I particularly like the fact that the lights are controlled from the handlebars and powered by the battery - it makes so much sense. Otherwise the bike is quite a lot lighter than many e-bikes on the market. It's also well balanced on the stand - too many bikes fall over far too easily when propped.
I have only had it a few days, but have tried progressively longer trips to see what the range is like - so far, so good - and I would say the minimum distance the battery can help you will be around 30-35 miles. Putting in more significantly increases this.
Well done Mark2 - this is a product of which you should be proud.”
“I have finally had a chance to road test my new X Cross and I’m absolutely over the moon with the bike.
The handlebars and riding position make it a joy to ride and it’s so comfortable. I really like the look of the bike and appreciate that it doesn’t look like a typical electric bike, not heavy or over engineered.
It’s light enough to use as an ordinary road bike, so I can still maintain my fitness level, gut it’s really great when the going gets tough,. It has enabled me to be more adventurous and extends my range.
I am 75 years old, and it’s given me a new lease of life.”
