Lust Home Reviews

Name: Lust Home
Address: 28 Oakesway, Hartlepool, Hartlepool
Rating: 4.70

4.7 Rating 2,202 Reviews

92 %

of reviewers recommend Lust Home

4.7

Based on 2,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Lust Home 5 star review on 11th August 2026

Anonymous

Lust Home 5 star review on 5th July 2026

Jasmine Mcdowell

Lust Home 5 star review on 4th July 2026

Fiona Mclauchlin

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the pattern and all seemed great but one roll had a huge misprint. Tried to return but had already put paper up and had to tear it off and the returns policy says we have to return the faulty product. Didnt know that until it was already binned. Took photos when it was up on the wall though. Expensive paper to have a fault.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review and for your feedback on the experience. I am very sorry to hear of any faults/imperfections with your wallpaper that have taken place. We always stride to provide a high quality print and when issues such as this arise we aim to resolve them as quick as possible. Our process for this does involve review of the product/issue and I am sorry to hear this was disposed off before we had a chance to get this investigated fully. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Disappointed … have not received my samples. Also can you sent unfolded samples or is that how they come in? Kind regards Debby Hudson”

Helpful Report

Posted 3 years ago

Thank you for your review! Samples are sent pre-cut and folded to a size of 50cm x 50cm to allow for a shade, quality and pattern impression, I am very sorry if the folded nature of this would not make them suitable if indented for other purpose than this. Assuming the samples have still not reached you, please reach out via email to hello@lusthome.com to confirm your address and we will have this sent out again right away. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Great pattern and quality. Unfortunately, the final length of my 3rd roll had lines running through it which meant I had to throw it away and break into a 4th roll.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review! I am glad to hear first of all that you love the design and quality of the print. Separate to this I am very sorry to hear of any damage or imperfections that may have been discovered. Please could you email over any images to our team hello@lusthome.com and we will have this matter compensated accordingly or replacements sent if short. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I absolutely love this design and have planned a room around it. I had curtains, couch and rug purchased. Unfortunately when my ten rolls arrived they were different in colour to the sample I had. The coral, which matched my curtains beautifully was now a bright red and the green was very different also. I messaged to ask and was told that slight variation will happen. I don't feel it's slight though. Also buyers from the EU beware, products aren't shipped taxes and duties paid. All in all though my room will be lovely in the end.”

Helpful Report

Posted 3 years ago

Thank you for your review and for sharing your image to this comparison. Whilst batches of the design can differ to exact shading by a marginal difference, I apologies first and foremost if this was significant enough to affect the desired look for the space. International tax/duty I am very sorry for if this was not as to be expected and will pass the feedback on regarding this. I am glad to hear this worked out in the end for you and the room still looks amazing! Kind regards, Thomas Customer Service Team

Posted 3 years ago

“It's understandable that some payment is required for samples, but it's a very expensive way to try out these new designs”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review and for the feedback. I hope you still found love in the designs and they helped you decide which is best for your chosen space. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Good customer service but sadly our experience of the product wasn’t good, wallpaper edges weren’t neatly cut- dark wallpaper so white lines show between each roll. Pattern also didn’t match up. The experienced decorator really struggled with this paper”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. I'm very sorry to see you have experienced issues with hanging the product and for any trouble this may have caused. We would love to look into this matter further for you, please could you reach out on email, hello@lusthome.com and we can get this matter resolved. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I still have not received my sample”

Helpful Report

Posted 3 years ago

Thank you for your review! Our samples are typically much quicker to arrive, very sorry to hear this. If this has still not reached you, please reach out to our team on email, hello@lusthome.com too confirm your address and we will be happy to get a replacement posted. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Actually it was DPD that let you down! Didn’t even bother turning up just dropped off at collection point. I have a camera and not even a trace of a van”

Helpful Report

Posted 3 years ago

Thank you so much for your review Jeremy! Apologies for any trouble the failed delivery attempt may have caused and I am glad to see you managed to get this from the pickup shop without any difficulties over the festive break. Feedback will most certainly be provided back about the driver on this occasion. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“The delivery service was very good and overall the products are beautiful, however I wasn't happy with the quality of one of my cushion dinners and made contact with them to discuss this but nobody has bothered to get back to me.”

Helpful Report

Posted 3 years ago

Thank you for your review Sharon! Apologies that you have had difficulty contacting us regarding the issue with your Cushion and I am glad to hear you love the products aside from this. We would like to look into this further for you, if you wouldn't mind emailing hello@lusthome.com or call us 0808 169 1796 (Mon-Sun 10am-6pm) we can sort this out for you. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“£2.95 delivery for what should have been sent as a letter, not even a large letter, is very expensive”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback regarding the pricing on the service. Kind regards, Thomas Customer Service Team

Posted 3 years ago

“Fabulous designs and good quality papers. I only marked down a bit cos I paid quite a lot (just under seven quid inc postage) for two samples being posted. The samples were quite small and one did not have a full spread of a whole ‘tile’ of the repeated pattern so the samples were disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review and the feedback about your experience! Glad to hear you love the designs, I hope they have inspired the look to complete your room and the feedback will certainly help us make future improvements on the sizing of this and costs 🐯 Kind regards, Thomas Customer Service Team

Posted 3 years ago

“I ordered some wallpaper and paint samples. The wallpaper was a bit on the small side, one of the samples didn't show the full pattern. The peelable paint samples were only about 6"x6" and had the lush logo on the front. The quality of the paper was really good.”

Helpful Report

Posted 4 years ago

Thank you so much for your review and feedback Jacqueline! Whilst we aim to provide a sizable overall impression of all our designs, I appreciate a 50x50 size can sometimes fall short on some of the larger prints. I will pass your feedback over to our print team for future improvements on this and I hope you loved the designs never the less 🐯 Kind regards, Thomas Customer Service Team

Posted 4 years ago

“Prompt delivery of wall paper after purchase of a sample . Shame that you do not get a refund of the sample if you purchase the wallpaper . Samples are quite expensive compared to other companies who are free . Wallpaper has not been added to our garden room but I am expecting it to be WOW”

Helpful Report

Posted 4 years ago

Thank you so much for your review and feedback Sandra! We'd absolutely love to see your room transformation once its completed, if you could tag us @lust.home 🐯 Kind regards, Thomas Customer Service Team

Posted 4 years ago

“Product is great, absolutelu great. I had problems with delivery company and it made my overall experience sad. But everything is good now and my products are safely home.”

Helpful Report

Posted 4 years ago

Thank you so much for your review and feedback Jenna! We'd absolutely love to see your room transformation if you could tag us @lust.home 🐯

Posted 4 years ago

“Very quick delivery 👍🏼 Lovely packaging 👍🏼 Nice quality paper 👍🏼 Only criticism was the print wasn’t as solid black in areas, so some lines appeared more dark grey than black”

Helpful Report

Posted 4 years ago

Thank you so much for your review and feedback Chelsea! We'd absolutely love to see your room transformation if you could tag us @lust.home 🐯 Kind regards, Thomas Customer Service Team

Posted 4 years ago

“The sample took 5 days to arrive. It is of good quality but doesn't look right in my room so I won't be ordering”

Helpful Report

Posted 4 years ago

Thank you so much for your review Jan, I'm sorry to hear the design wasn't for you. Please accept my apologies if you thought the sample took too long to arrive, they do usually arrive within 2-3 working days, however, sometimes can take up to 7 working days as mentioned on our website. Laura Customer Service Team

Posted 4 years ago

“You really need to sort your web site out, it is so unbelievably slow to scroll through the wall paper. There were many times I nearly gave up and went elsewhere, luckily your designs were good enough for me too endure the mind numbing frustration.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Kevin, I'm really sorry to hear you had issues with our website we will have our IT department look into this right away. If you find this happens again please can you email us on hello@lusthome.com? We'd absolutely love to see your room transformation if you could tag us @lust.home 🐯 Kind regards Laura Customer Service Team

Posted 4 years ago

“We absolutely love the paper it looks amazing on my sons walls. The only issue is we have a whole roll left, we did the calculator on the website and it said we needed 4, but we could have easily covered both walls in less than 3! Would have saved £62!!!”

Helpful Report

Posted 4 years ago

Thank you so much for your review, I'm so glad you're happy with the wallpaper. We'd absolutely love to see your room transformation if you could tag us @lust.home I'm sorry to hear you received an overestimation, you can of course return your spare unopened roll free of charge and we'll issue a refund for you - https://www.myhermes.co.uk/return#/details Kind regards, Laura Customer Service Team

Posted 4 years ago

“The wallpaper is amazing and I love it but when my decorator hung it lots of the darker dye from the pattern smudged across it. I’m hoping i can remove it with something?”

Helpful Report

Posted 4 years ago

Thank you so much for your review! I'm sorry to hear you had some slight colour bleeding when hanging the wallpaper but please be assured this is perfectly normal and a slightly damp cloth should wipe off any excess, if you do need any further help please do not hesitate to contact us on hello@lusthome.com 😊 Kind regards, Laura Customer Service Team

Posted 4 years ago

“Nice pattern options. (Due to large pattern, lot of wasted paper in the roll). Customer service not the best.”

Helpful Report

Posted 5 years ago

Thank you for your review, we're glad you like our pattern and would love to see your room transformation. It is normal to have more wastage on the larger patterns but please be assured that we've taken that in to consideration on our roll calculator. I'd really like to look into your comment about the customer service not being the best, could you please send us some more information on this to hello@lusthome.com so I can review this further? - Laura

Posted 5 years ago

Lust Home is rated 4.7 based on 2,202 reviews