“Horrible I have bought 3 pairs of sneakers from you..
The last one didn't fit and I could not get anyone to return my emails etc.
Horrilbe customer service and I will not buy another pair because of that.
Barry”
“I ORDERED A WOMEN'S 8 AND YOU SENT 10 1/2 I SENT THEM BACK AND REQUESTED AN 8 AGAIN YOU SENT ME A 10 1/2 FOR THE SECOND TIME. NOW I'M STUCK WITH THIS SHOE BECAUSE YOU CUSTOMER SERVICE FAIL TO DO THEIR JOB.”
“I was very excited when these sneakers came in time for my trip to Nashville. Loved the style of them. However, after wearing them on the very first day on vacay they gave me horrendous blisters on the back of my feet. So bad that it hindered my vacation in many ways because any shoe I put on after that was affected by the blisters on the back of my feet. They did not feel tight in any way as I have always been a size 6. I wil not be ordering from this company again.”
“I wore the sneakers outside so unfortunately can’t return. They gave me blisters and I found them very uncomfortably. So sad I wasted
So much money on these shoes”
Dear Dawn,
Thank you so much for taking the time to share your feedback on your LØCIs. We really do appreciate all feedback. We take comfort and customer satisfaction very seriously, so we will contact you separately to find out more about the issues you have had and see if we can resolve them.
Once again, thank you for your honest feedback. We appreciate your support and your willingness to help us enhance our products. We look forward to hearing from you and working towards a solution together.
Best regards,
Team LØCI
“I ordered the origin x reed off white. After one wash per their instructions, the shoes are completely ruin with yellow water stains. Very disappointing. They did get me a new pair for replacement. They are still sitting in the box as I’m no longer excited to wear them.”
Hello,
Thank you for your LØCI review.
We are so disappointed to hear this ! This is rather unusual, and not something we expect from our sneakers.
We would love to try and help solve this for you. Please contact us at support@lociwear.com as we never want to leave our customers unsatisfied when receiving something from LØCI.
We hope to hear from you soon,
Team LØCI xx
“Not the most comfortable shoes I have purchased. They rub on the side and the top of my foot. I have contacted customer support about a return and have not heard back. Very disappointed in the customer support.”
Hi Renee,
Thank you for your LØCI review.
We are sorry to hear that you're finding that the shoes are rubbing you, we pride ourselves on the comfort of our sneakers.
Also sorry to hear that you didn't hear back from our customer support, when looking we couldn't find any correspondents but we will contact you and speak with you directly to resolves this as quickly as possible.
Thanks again,
Team LØCI x
Hi Louise,
Firstly, thank you so much for placing an order for some LØCIs.
I'm so sorry that you can't track your order, this is very unusual and not something we've seen happen before. I can see that you emailed our customer service team a couple of hours ago, and that they are already investigating this with our warehouse and ParcelForce and will get back to you with an update as soon as possible.
We will do everything we can to make sure you get your LØCI sneakers as quickly as possible. Once again, we really do apologise for the delay and inconvenience.
Kind regards,
Team LØCI
“I’m sz 8 I ordered 7.5 to use thinner socks during summer. Turns out shoes are both bigger one is way bigger inside than other. Please send me sz 7. I called and spoke to customer services but nothing has been done.z”
Hi Patricia,
I'm really sorry to hear about this. I am following up with the team and will ensure someone gets back to you as quickly as possible. We will provide you with a return label today and ensure your replacement shoes are sent out as quickly as possible.
Kind regards,
Team LØCI
Hi Janice,
I hope this finds you well.
I've looked at your return and it looks like you selected a refund, rather than an exchange. A refund was issued on 7th March, once you'd sent back the shoes. This should show on your account by now and enable you to order the correct size.
If you have any issues or questions, our customer services team are on hand to support. Please email us on help@lociwear.com.
Kind regards,
Team LØCI
Hi Tawnie,
I hope this finds you well. I can see that you sent one email on Wednesday, and I apologise for the delay in the team getting back to you. They have been trying to investigate why this won't work in our returns portal. We work though emails chronologically, so sending newer emails won't mean a faster response.
We're really sorry for the delay, it's unusual for our returns portal not to work as it should and we appreciate your frustration.
The team will get back to you as quickly as they can.
Kind regards,
Team LØCI
Posted 2 years ago
Hi Tawnie,
We emailed you a return label on Saturday, but we haven't received any confirmation that you received this. Could you please let us know if you need anything else? Also, if you could share all the other emails you sent to our team, we would be really grateful as we would like investigate what happened as we only received one.
Kind regards,
Team LØCI
“Your service was terrible. I asked for a return label in three separate emails and have no gotten anything. I called Am Ex and explained my problem.
Elaine”
Hi Elaine,
Please do correct me if I'm wrong, but our records show that you first contacted us on the same day as your wrote this review. In that time, the team were investigating why your return was not working in order to provide you with confirmation that this had been fixed. Whilst we normally reply on the same day, we do ask for 24 hours to be allowed for responses to emails. I can also only see one email you sent to our team, we will reach out to you directly to investigate this as you say you sent three.
We also have an online chat and phone number in case you need to speak to someone immediately. Our records show that your only contact was by email, but please do let us know if we've missed anything else.
I've had a look and your return label has already been issued to you, which is why the portal wouldn't let you create another return. We've resent your DHL return label to you by email, we will confirm you have received this in our separate email conversation.
We pride ourselves on delivering an outstanding and personalised service to our customers and I am sure that you would have had had this experience had the team been allowed to reply. We prefer for the replies to be slightly slower and to provide a solution, than to rely on automated replies just advise that your problem is being looked into. I really hope this helps you to understand how we work and to reassure you that your email was being dealt with.
Kind regards,
Team LØCI
“I am
Totally disappointed. I never received the shoes. I have contacted the courier and yourself by email and phone with no success. Nobody has replied back to me. Its a disgrace. It’s more than 15 days now”
Hi Claudia,
We're really sorry that you aren't happy with the service you received. Having looked into this I can see that you wanted to change the delivery address of your order once it had shipped.
Following your email and, as advised in their response, the customer service team reached out to FedEx to request a different delivery address. We're waiting for their feedback on this, but unfortunately changing the address after shipment will cause a delay to you getting your order. As soon as we get an update from FedEx, we will of course update you. Don't worry, we will be making sure that you receive your new sneakers as quickly as possible!
We're always keen to understand how we can improve our service as we don't like to see our customers unhappy, so we will reach out to you separately to understand what's caused you to be so disappointed and how we can learn from this going forward.
Kind regards,
Team LØCI
Hi Maxence,
We are really sorry, this shouldn't have happened. We will contact you directly to investigate and resolve this as quickly as possible.
Kind regards,
Team LØCI
“The incorrect order was sent. Staff told me they would try to fix the issue. They stopped responding to me and I had to go through my credit card to get a refund. The company is either woefully inadequate or hoping for added revenue through theft. I urge all to stay away.”
Hi James,
We're really sorry to hear about your experience, this is certainly not the experience our customers should have and we will investigate this immediately.
We will contact you directly.
Kind regards,
Team LØCI
Posted 2 years ago
Hi James,
We're really pleased that we fixed this and your new pair has been delivered. We would love your feedback on how you're enjoying your LØCIs.
Kind regards,
Team LØCI
“they seemed very comfortable at first, and i already own a pair in the same size that fit well and are great. unfortunately this new pair, after just a short walk i realized the tongue of my left shoe was rubbing against the top of ankle and causing so much discomfort i’ve been afraid to wear again. I’m bummed, bc they are super cute”
Hi Debbie,
We're really sorry to hear that your new sneakers aren't as comfortable as the first pair you received. There is no reason why these shouldn't be just as comfy as all our shoes. We've reached out to you directly to see what we can do to help.
Kind regards,
Team LØCI
Hello Inmaculada,
We apologise for this, it's not the premium service we pride ourselves on. We will take this up with Fedex as it unacceptable, if you please contact us at help@lociwear.com, we will give you a voucher for your next purchase to apologise for the inconvenience.
Are the shoes ok and undamaged? We are hopeful you can amend your review for good feedback upon wearing the shoes.
Many thanks,
Team LØCI
Posted 2 years ago
En español:
Hola Inmaculada,
Nos disculpamos por esto, no es el servicio premium del que nos enorgullecemos. Trataremos esto con Fedex ya que es inaceptable, si se comunica con nosotros en help@lociwear.com, le daremos un cupón para su próxima compra para disculparnos por las molestias.
¿Los zapatos están bien y sin daños? Esperamos que pueda modificar su revisión para obtener buenos comentarios al usar los zapatos.
Muchas gracias,
Equipo LØCI
