“Supplied me with a list of surveyors extremely promptly with just enough information for me to be able to shortlist those that were of interest to me.”
“Got three answers, none local, one another we'll find you a quote site. Didn't like either of the other two offered but can not find a way to find any more (not that I'm interested, frankly). Also bombarded by phone calls from people who cannot speak English well enough to be understandable and emails in the same vein. Useless”
“I asked for a list of local surveyors and selected a couple from the list. I then received several calls from Surveyors that I had not selected and whom I had never held of.
It is apparent that you send personal details for other third parties without permission - not good and probably contravenes the Data Protection Act.
V D Willman”
Hi - I am sorry to hear that you received unwanted calls. When you request an estimate on our website, we give you the details of up to 8 Surveyors in your area, and we pass your information on to those Surveyors, so they can provide you with a more accurate quotation and further information. We do not pass your information on to any other third parties. We use your information to send you a Feedback request a few weeks after you ran the estimate - and then we do not use your information again. I hope this helps to reassure you.
“THE FIRST ONE I PHONED, THE TELEPHONIST COULD NOT UNDERSTAND ENGLISH WELL.SO, I TRIED ANOTHER COMPANT, THE RECEPTIONIST TOOK THE DETAILS WRONGLY AND DID NOT PASS THE CORRECT DETAILS TO THE SURVEYOR AND I WAITED , BUT NOBODY TURNED UP ON TIME.... WHEN I WENT AWAY , AFTER SOME TIME, THEY PHONED TO TELL ME THE SURVEYOR IS THERE NOW IF I CAN COME TO THE MEETING PLACE NOW...I DID MANAGE TO GET THE GENERAL INFORMATION FROM THE SURVEYOR AND SHE WAS COMPETENT AND HELPFUL.”
