LinITX Reviews

Name: LinITX
Address: 8, Williamsport Way, Ipswich, Needham Market
Rating: 4.91

4.9 Rating 340 Reviews

99 %

of reviewers recommend LinITX

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01449 888000

Email:

shop@linitx.com

Location:

8, Williamsport Way, Ipswich
Needham Market
IP6 8RW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered well before cutoff time, but then had to wait days for item to arrive due to Chris break>”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Unfortunately you placed your order on Saturday 23rd December, after we were closed and on our official Christmas break. We did have notices on our site to say that we were closed and that any orders placed after 22nd December would be processed on our return. I've checked and I see that your order was delivered to you on the 3rd of anuary 2024 after being processed by us when we returned on the 2nd January.

Posted 3 months ago

“paid for next day delivery but didn't get it on time. i was told it would be investigated but I haven't heard anything. Haven't even had a refund for the delivery”

Helpful Report

Posted 2 years ago

“I was hit by a significant customs tax that made the purchase a very bad deal. This was a surprise, it was not called out on the website. In comparison, Amazon's final charge includes this tax and it's called out. UK retailers literally had years to prepare for this. I recommend not using this website.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Unfortunately, due to the recent Brexit ruling, we are not responsible for, nor are we able to make changes to potential international import charges when ordering from outside of the United Kingdom. In this case, the customer's order was not charged VAT, which is a requirement for online orders exported to non-UK addresses (this includes Ireland, EU and international delivery addresses). We advise that this customer properly researches the current legislation and understands what charges they are responsible for paying on delivery. It is not the responsibility of the seller to make additional import/export charges at the time of purchase. Please check our current Terms & Conditions for further information. Amazon may have an arrangement with the HMRC, but this is not something available to other online retailers and is certainly not an option available to us. We find, in this case, the customer's review is misinformed, inaccurate and does not properly represent our company policies or practices. Should you wish to discuss this further, please call our customer service team on 01449 724255.

Posted 3 years ago

LinITX is rated 4.9 based on 340 reviews