“I ordered three lights, as they were at a very good price. Comms were very good and immediate, as there was going to be a delay of a couple of months (they had to be sipped from Europe. However, one of the lights was sourced from another shop fairly quickly. This was a surprise to us and demonstrates a solid attitude towards customers. To be honest you can only judge a company by the way that they treat you when things start going wrong. I am very happy and would use the Lighting Room again and recommend them to my friends.”
“My order was seriously delayed. I believe this was at the manufacturers so I wasn’t happy, however the retailer was very good communicating with me. I haven’t opened the boxes yet as I am in the middle of a house move so won’t know the quality of these till around early summer. Will post another review later.”
“Easy to place an order. Product was delayed (from manufacturer) but company kept us informed and responded quickly to emails.
Phoned me to arrange delivery, and was delivered at the time agreed.
Would use the Lighting Room again.”
“The website was strightforward so it was very disappointing that the item I ordered and paid for turned turned out to be out of stock. The website should have made this clear. I am however happy to mark Lighting Room up due to the great communication that followed. Jo's emails and other messages were clear. Anticipated date for new supply, delivery dates and method of delivery were all set out and progress confirmed. This customer service is so often lacking in many companies, hence my positive view after initial disappointment. (Footnote to LR - the courier delivered to the wrong address, despite parking right in front of my house when I was in all day!)”
“Product arrived well sealed and is absolutely beautiful! The only issue I had with the lamp is that the large lampshade has to balance quite precariously on the lamp itself and ends up sitting a bit wonky at times, which is a bit of a design miss-step for such a stunning piece. Otherwise I'm very happy.”
