“E-mail communication poor, late and always with different staff,probably working from home. Some remained unanswered.
Hence difficult for customer. Goods arrived promptly and as ordered.”
“18months ago I purchased one of these light fittings from a local shop. Sadly this shop is now closed so i recently searched the internet for a second matching light. The light supplied is the same as the original (from the same manufacturer) BUT contains lots of small air bubbles in the glass shade. The price from "the Lighting Room" was significantly cheaper than the first light i bought - given the significant number of minor faults and lower price i suspect i've been supplied a "seconds" light. Delivery, packaging, price and comms were aceptable, so "you pays your money and makes your choice". I'm disappointed with the quality supplied (versus the original) but it's not really noticeable now installed (not worth complaining about nor returning), it was an attractive price, and the service was good.”
Hello,
Thank you for your review, we are sorry to hear of this for the first time. Due to the nature of creating hand blown glass, bubbles can appear. Please be rest assured we do not sell seconds and your order was dispatched directly from the manufacturer. If you had notified us of this, we would have looked at this for you and replaced if necessary. Please feel free to let us know if we can be of any further assistance.
“I loved the lamp but didn't like the delivery company you chose to use -parcelforce. I actually want to order another lamp because it's so pretty but will go to a different website that uses a better courier like DPD or something like that”
Good morning Renata
Thank you for your review about Parcelforce, we am sorry to hear of this. We also do use DPD so please let us know if we can be any help in the future and we can arrange this to be shipped via DPD for you.
Kind regards
The Team at Lighting Room
“This lamp was advertised as a table lamp. It’s far to big for any table and if you stand it on the floor it looks to small. I would of sent it back but I got rid of all the packing. It not bad quality and the delivery was good.”
