LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,413 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,413 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

LifeConnect24 5 star review on 13th December 2021

Samuel Price

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”

Helpful Report

Posted 12 hours ago

“No problems, and no negative feedback from me! Reason you renewed the base machine is because the little red light on the previous one was constantly flashing and there seemed to be a fault somewhere. the replacement arrived next day! Thanks!”

Helpful Report

Posted 12 hours ago

Hello Rachel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 12 hours ago

“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”

Helpful Report

Posted 16 hours ago

Hello Lesley, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns. Best wishes, Ash

Posted 12 hours ago

“Very easy to set up and response team very helpful during this process. Gives peace of mind having the unit in place in a time of need.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 13 hours ago

“Jos was very knowledgeable and guided me through the different designs ensuring we purchased the right one for mums needs. Also spoke about the importance of a key press for ease of access if required but was not pushy talked through the options and we did purchase. We still need to set mum up but hopefully will do this today giving us peace of mind.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could provide the information you needed. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 13 hours ago

“Replacement received quickly and efficiently. No problems encountered”

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Posted 5 days ago

Hello Frances, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“to easy to set off by accident”

Helpful Report

Posted 5 days ago

Hello Kenneth, Thank you for your review and for sharing your feedback on the equipment. I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review. Best wishes, Ash

Posted 3 days ago

“Spoke to a very helpful man named Samuel, nothing was too much trouble , very polite and explained everything clearly. Excellent service. Thank you.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 days ago

“Saved my dad’s life a few times! Friendly, easy and reassuring.”

Helpful Report

Posted 6 days ago

Hello Jackie, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope your dad is doing well. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Excellent service from all concerned.”

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Posted 1 week ago

Hello Donald, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Very disappointed, I cancelled my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review and for leaving your feedback on your experience. I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to. Best wishes, Ash

Posted 3 days ago

“Excellent no fuss safety and security aid.”

Helpful Report

Posted 1 week ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 days ago

“Excellent service and very helpful stall with setting up.”

Helpful Report

Posted 1 week ago

Hello Stanley, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous. all elements of new unit shows a dramatic drop in service”

Helpful Report

Posted 1 week ago

Hello Peter, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been dissatisfied with your new equipment. Please rest assured that your feedback has been raised with the relevant department for further review. In the hopes of remedying your concerns, I have arranged for a member of our Team to get in touch to see what solutions can be rendered. Best wishes, Ash

Posted 3 days ago

“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”

Helpful Report

Posted 1 week ago

Hello Barbara, Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Very polite and helpful which has given me confidence that should lifeline be needed they are there for me as I live on my own.”

Helpful Report

Posted 1 week ago

Hello Janet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“Jos was the perfect person to deal with, everything was clearly and expertly explained and he was so warm and polite. Thank you”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 week ago

“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!! Disgusting service talk about preying on the vulnerable !!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution. Best wishes, Ash Lifeconnect24 Administration.

Posted 1 week ago

“Life Connect was recommended by my friends Mr & Mrs Keith Scott who both wear personal alarms and assured me that you provide good service and efficiency”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 weeks ago

“Much simpler to set up and use than the previous spec.”

Helpful Report

Posted 2 weeks ago

Hello Violet, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 2 weeks ago

LifeConnect24 is rated 4.7 based on 7,413 reviews