LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,879 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,879 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to use and install”

Helpful Report

Posted 6 years ago

“ordered alarm and pendant - completing all contacts and medical information etc online which was very clear and simple to do. Alarm arrived within 24 hrs and was setup and tested within 1 hour - can't get better than that ! Excellent service Thank you”

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Posted 6 years ago

“Very efficient and friendly. everything arrived as promised. Very easy to install. Am very happy,”

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Posted 6 years ago

“Great service. Reassured Mum can call if needs help.”

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Posted 6 years ago

“giving peace of mind to my children”

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Posted 6 years ago

“Excellent service. Let's hope I don't need to use it, but if I do I'm sure I shall be glad of the quick response that I'm sure I will receive. Thank you.”

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Posted 6 years ago

“I got this system on behalf of my neighbour. The initial service was extremely helpful and the speedy delivery of the equipment. I was able to assemble the kit my only comment would be that if my neighbour had to do it it would been beyond his ability. When I finally got the system working the advisor was extremely helpful and very patient. So in all I would really recommend the company and the service.”

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Posted 6 years ago

“The equipment was easy to install and set up and the staff were very helpful and informative when trialling out the testing the alarm it gave my mother peace of mind and confidence to know someone was there if needed in an emergency.”

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Posted 6 years ago

“Very clear and friendly advice”

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Posted 6 years ago

“I have only had my alarm system for a short time, but my early impression is of a company offering a first rate and easily understood and accessible service.”

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Posted 6 years ago

“I had excellent service from the staff and received my alarm the following day. I found it very easy to install and a member of staff very efficiently talked me through the customary first stages.”

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Posted 6 years ago

“I received my equipment in record time, But was upset with the call Takers who would not listen to me,when I remarked that was unit was going off spontaneously, Her attitude was that it was my fault!!!!!! Not what i expected as a first time user”

Helpful Report

Posted 6 years ago

Dear Mr Christiansen, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience as a first-time user. I would like to assure you that this is not the level of service we aim to provide any of our customers. I have arranged for a member of our customer service team to get in touch with you to discuss the matter further. In the meantime, if there is anything else that we can do for you at all, please do get in touch on 0800 999 0400. Thank you again for your feedback. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“Getting the kit and organising the plan was a doddle, but getting to fill ion the form now is proving difficult.”

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Posted 6 years ago

“All gone well so far. Arrived the next day. Customer service very helpful. Wasn't very difficult to set up, took about 10 minutes. Haven't had to use the service in an emergency as yet but it is so reassuring”

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Posted 6 years ago

“Ordered for my 92 year old mother. Arrived the next day and took me just a few minutes to install and test. Perfect!”

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Posted 6 years ago

“Everything was exactly as we had been told. Very efficient service.from everyone we contacted at LifeLine 24. Would recommend you.”

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Posted 6 years ago

“A review has already been sent.”

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Posted 6 years ago

“Very informative and helpful staff.”

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Posted 6 years ago

“So far my experience with life line has been both helpful, prompt & professional x”

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Posted 6 years ago

“The customer services are excellent, so pleased with everything from start to finish very easy arrangements.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,879 reviews