“It was so easy to sign up for a Lifeline 24. Since I've been wearing the pendant it gives me peace of mind that even when I'm alone I have reassurance that I only have to press it and help will come when I need it. My family also feel much happier that I've now got someone I can call. I'm very pleased with how easy it was to order it and how quickly it came. Very satisfied with their service.”
“The alarm arrived the day after I ordered, very impressed. It was incredibly easy to set up and completing the testing with the operator was very simple. The operators were incredibly helpful and kind. I would definitely recommend Lifeline 24 to anybody.”
“I ordered this for my parents. The on line chat was amazingly helpful as I had no idea how it worked. And my numerous questions were answered quickly and comprehensively. The form took a while to fill in and required all of the addresses for all of the contacts and I’m not sure why that was required but apart from this the process was amazing.”
“Extremely simple to organise, all equipment arrived the next day and was easy to install, also, one of the best laid out on-line forms to complete. Thank you.”
“Concerned that in an emergency I would panic to find numbers etc and wanted a simple system to activate help. Lifeline 24 provides this peace of mind with its central button facility that anyone can access as required. Also love the pendant which I wear constantly and which I can press if needed and able. Love the system and is ideal for us. Have looked at other systems but concluded they are not suitable in our particular family dynamic. So if you want a simple, central home alarm system I can recommend Lifeline 24.”
“Very easy to set up and test. If you are hard of hearing they can turn up the volume and then it is quite loud. They answer really quickly and talk to you by name. The range is very good, so no problem if you are not close. Can recommend this.”
“They are very quick to take your money, but have let us down on two counts. First, after my Father passed away, we received a phone bill and found that he had been falling and activating this service multiple times a day in his last few weeks and no one had notified us or his Carers. Secondly, we notified them of his death and never heard back, Finally after chasing they asked us to return the equipment, which we did. Again, no acknowledgement and no apparently no refund of unused annual fee. NO other service we cancelled after my Father's death refused a refund of unused portion. This service needs to improve.”
Good Afternoon,
Thank you for your feedback.
On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
I am sorry to hear that you are displeased with the service you have received.
I have looked into the matter you have raised and can confirm that the alarm was activated and used frequently and that our care team have followed our protocol each and every time the alarm was activated, I can arrange for the activation log to be emailed to you for further reference.
With regard to the cancellation of the service, I have arranged for a refund to be issued to you for the full unused months remaining on the plan.
Once again, please accept our apologies for the inconvenience caused.
Kind Regards
Anny
“Excellent service. I received the alarm the next day despite a late-in-the-day order. It was simple to set up and the staff were so helpful when we did our various tests. I would wholeheartedly recommend Lifeline 24. Peace of mind at last!”
“I live alone and although my children insisted that I get this "Lifeline" I am feeling much more more secure
setting up, which they helped me with, was very straightforward and your staff very helpful.”
