“I did not purchase this for myself, but for an elderly cousin and his wife. They are both wearing the wrist bands and are feeling less vulnerable in the knowledge that if they have a fall or need help, there will be someone on hand and they will not be lying on the floor for several hours as they have been in the past.”
“My telephone call was handled professionally and the person was very helpful. Delivery was swift and I received the alarm next day. I am at present in the process of filling in the necessary forms to be returned to you and look forward to feeling far more supported and less alone in the future months. Thank you.”
“Very easy to set up ourselves for our 87 year old mum.
Great value for money too.
Would definitely recommend this invaluable service for peace of mind”
“Have just purchased a lifeline 24,
Complete service quality in setting up,
Was reluctant at first to have one but now I have it gives you independence back and safe in the knowledge there is someone who will always be there Day or night”
“As I have only just registered my lifeline the only thing I can comment on is the good service I have received especially with help getting started. I hope I never have cause to use it but it has given me security knowing that it is there should something untoward happen.”
“My husband has mobility issues and has had a couple of falls. I had become frightened to go out and leave him. I can now go out and know that if there are any problems, he just has to press the lifeline button, and the staff will either contact one of my nominated contacts or they will get in touch with the emergency services if needed. It has taken such a weight off of my shoulders and enables me to relax if I go out.”
“Some salrs staff do not appear to know what they are doing. Poor set of instructions sent out with kit. Every time I Phone I have to correct the kit they have recorded. I wonder how less able customers manage.
The help line - fantastic so far in trials”
Dear Mr Cullen,
Thank you for leaving a review, your feedback is greatly appreciated.
I am glad to hear that you are pleased with our helpline, however am sorry to hear that you have found the instructions sent with the equipment to be poor. I have looked further into this matter and can advise you that since your initial order we have revised and improved our instructions. Our sales team have had extensive training and are now fully trained on all products we supply.
If you have any queries or wish to discuss this further, please do not hesitate to contact us.
Kind Regards
Anny
“The Lifeline team were very helpful whilst we were researching which system to buy. We finally decide to buy a fall detector which also has a manual push button. Lifeline despatched within hours and we were set up the next day after a number of conversations with the emergency call centre staff who were excellent”
“Very helpful and friendly answers all the questions that we asked was recommended by a customer who was with them as we were u sure who to go with since the council finished”
