LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,894 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery from after being ordered Missing part which was not good, so had to email to get this sent out Not as easy to set up as I was expecting Sure it will improve once in use but not the perfect start to buying/ setting up”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your feedback, it is greatly appreciated. I am sorry to hear that you found set up of the equipment not as straight forward as we would have hoped, all of our alarms are sent out pre-programmed and ready to plug in, with each and every alarm order we include full illustrated instructions and our customer service team are on hand 24 hours a day and are happy to assist with the set up over the telephone should any one of our customers require assistance or additional guidance with set up of their equipment. I am also sorry to hear that the telephone adapter was missing from your order an can see that this was sent out via next day delivery service on the same date as you have notified us of the missing part. Please do accept our apologies for the inconvenience caused. If you wish to discuss this further or we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Quick to deliver and easy to arrange”

Helpful Report

Posted 5 years ago

Dear Julie, Thank you for your feedback. We are glad to hear that you are please with the service you have received and that the equipment we supplied was easy to set up. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“I live alone and have type 1 diabetes im also an amputee with a prosthetic leg so lifeline gives me peace of mind knowing that there is help available when and if needed.”

Helpful Report

Posted 5 years ago

Dear Ms Hurst, Thank you for your feedback. We are glad to hear that you are please with the service you have received and that the equipment we supply has provided you with reassurance. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Easy to set up”

Helpful Report

Posted 5 years ago

“Some salrs staff do not appear to know what they are doing. Poor set of instructions sent out with kit. Every time I Phone I have to correct the kit they have recorded. I wonder how less able customers manage. The help line - fantastic so far in trials”

Helpful Report

Posted 6 years ago

Dear Mr Cullen, Thank you for leaving a review, your feedback is greatly appreciated. I am glad to hear that you are pleased with our helpline, however am sorry to hear that you have found the instructions sent with the equipment to be poor. I have looked further into this matter and can advise you that since your initial order we have revised and improved our instructions. Our sales team have had extensive training and are now fully trained on all products we supply. If you have any queries or wish to discuss this further, please do not hesitate to contact us. Kind Regards Anny

Posted 6 years ago

“For the pure fact my brother is somewhat safe, when I'm attending my part time job. Knowing also my brother has some form of protection and makes my worry and anxiety levels reduce somewhat aswell.”

Helpful Report

Posted 6 years ago

Dear Mr Stevens, Thank you for your kind feedback. We are glad to hear that the service we offer has provided you with reassurance and a comfort in knowing that your loved one are safe when you are away from them. Kind Regards Anny

Posted 6 years ago

“The product was easy to install and set up and generally appears very user friendly. My brother the user inadvertently pressed his pendant on the first evening and the phone response to check everything was ok was very swift.”

Helpful Report

Posted 6 years ago

“Peace of mind for friends, but tendency to go off for no reason is irritating”

Helpful Report

Posted 6 years ago

“We have found lifeline to be very commercial”

Helpful Report

Posted 6 years ago

Dear Ms Wrenn, Thank you for submitting your review, it is greatly appreciated. I am sorry to hear that your experience with Lifeline has not been to your satisfaction, this certainly is not what we would expect to hear at all as we always strive to provide the very best and personal service to each and every one of our customers. I have investigate your concern further and will ensure additional training is provided to the relevant team to ensure that we continue to deliver high standards of service at all times with a warm and personal touch to all of our customers. Should you wish to discuss this further or provide any additional feedback, please do not hesitate to contact me. Kind Regards Anny

Posted 6 years ago

“Knowing that if my mum fell she would be able to get assistance”

Helpful Report

Posted 6 years ago

“I ordered on Monday 4th March, and was told it would arrive the next day. I said if I was out could it be delivered to nextdoor,. It wasn't, so I had to walk and then get a bus to town to retrieve it from the delivery office. on the Weds. Once home I opened the pack and found the wristband buckle had bits missing, so had to wait for that too to be delivered. It was also annoying to find out that I needed access to a power socket close to the telephone socket, My phone is in the kitchen, so I can hear it from the garden, and this means I now don't have a permanent socket to use the microwave, I have to unplug the fridge., and remember to plug it back in again. The button on the wristband does work well from the garden and shed, but the design means that it seems it could be pressed easily by mistake. Could a cover, with a flip up lid be incorporated when you next update. ? It would be even better if it could be disguised as a piece of jewellery, and not advertise to anyone that I could be vulnerable ? Because of a pacemaker, I can't use the pendant part, and hide it inside my clothes,”

Helpful Report

Posted 6 years ago

Dear Mrs Hibbs, Thank you for taking the time to leave us a review, we really appreciate all feedback. I am sorry to hear about the delivery issues caused by Royal Mail, but I am pleased to hear that you now have your alarm up and running with a functioning wrist strap. I have passed your feedback with regards to the design of the equipment over to the manufacturer. As the equipment we provide works within the specific European Social Alarm radio frequency allocation, it is safe to use with devices such as a pacemaker. If there is anything else that we can do for you at all, please don’t hesitate to give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“As a new customer we had to wait for the equipment as it got held up in the post. your staff put my connection on my old set up and asked us to send the new equipment to you. Pauline my daughter acting on my behalf asked if we could change my old pendant for the new one because the old one needs a good clean but I cannot get the cord off without cutting off,and I wont wash it as I don't know if the pendant is waterproof. we were told we would have to pay nearly £50 for the new one witch we think it's disgusting as other new customers would have their's new and as we have paid in full we believe I was entitled to have the new pendant free,so please let us know your answer to this problem. thank you yours sincerely Donald Darby”

Helpful Report

Posted 6 years ago

Dear Mr Darby, Thank you for taking the time to leave us a review, all feedback is appreciated. I am very sorry for the experience that you have had. I assure you that this does not reflect the level of service that we aim to provide. A member of our customer service team will be in touch with you shortly to discuss the matter further. If there is anything that we can do for you in the meantime, please don’t hesitate to call us on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“I was persuaded by my children that I should join Lifeline 24 and I tried to do this by using the programme on the computer. This proved so immensely complicated that after wasting a lot of time I gave up. You should delete the whole thing and start again. A friend then told me that she had simply been sent a form which was quite simple to complete and I managed to get one as well. Apart from the fact that it asked for some quite unnecessary information this proved much easier. Why wasn't I sent one without having to ask for it? Now. just think for a moment. Who are the people likely to use Lifeline 24? They are elderly, probably not very good with computers or may not have one at all. Why not ditch the computer version altogether?”

Helpful Report

Posted 6 years ago

Dear John, Thank you for taking the time to leave us a review. I am sorry that you had trouble completing our online form and that you were not sent a paper copy initially. The online form is available for those who wish to use it as it eliminates the delay caused by sending documents in the post. This speeds up the process of getting the alarm up and running. We understand that this is not something that suits everybody and so the paper form is also provided. I apologise again that you did not receive a paper copy to begin with. All feedback is greatly appreciated and so a member of our customer service team will be in touch shortly if you would like to provide us with more details of your experience with our online form. If there is anything else that we can help you with in the meantime, please give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Thankfully have not needed to use this service yet but my friend who had recommended this company was promised £15 and i was also to be paid £15 That was 3 months ago and no sign of the money!!”

Helpful Report

Posted 6 years ago

“The device was easy to fit but I had to wait 48 hours from delivery to get it commissioned, due to weekend ?? For a 24/7 product this is disappointing. It is working well now though.”

Helpful Report

Posted 6 years ago

Dear Mr Jackson, Thank you for taking the time to leave us a review. I am pleased that you found the alarm easy to set up! On the other hand, I’m sorry that you were disappointed by the time it took for your system to be up and running following delivery. We aim to get all new customer details processed as soon as possible. I’m happy that your system is now working well, thank you for using our service. If there is anything that we can do for you at all, please don’t hesitate to get in touch with our customer service team on 0800 999 0400. Thank you again for leaving a review. Kind regards, Anna Lifeline24

Posted 6 years ago

“Ordered Lifeline24 and received promptly as promised. But unable to test and start using as still have not received email to confirm we can. I didn’t realise at time of purchase that it can take 48 hours to process online form. It has been 36 hours wait so far. Have received email asking for review before confirmation email.”

Helpful Report

Posted 6 years ago

Dear Mrs Matthews, Thank you for taking the time to leave us a review. I’m pleased to hear that your alarm arrived on time, however, I’m sorry that you were unable to set up and test straight away! We aim to get all new customer details processed as soon as possible but occasionally it can take up to 48 hours. I am pleased to see that you have been able to complete a successful test call. If there is anything further you wish to discuss, please don’t hesitate to get back in touch on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Initially after registering the device online we were notified we would be informed this was complete before we could install the device. We did not get confirmation and had to ring up a week after registering to find out if it had been done. Also the initial call to set up and test the device when connected was somewhat confusing, especially had my father been on his own as he suffers with dementia. The instructions were not clear and simple as to what to do. It felt as though we were being rushed through the process.”

Helpful Report

Posted 6 years ago

Dear Mrs Thomas, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience so far. We aim to make the process as simple and straightforward as possible to ensure a smooth transition into using the service. We really appreciate all feedback and like to use it to improve the service that we provide as much as possible, so please do give our customer service team a call on 0800 999 0400 or send an email over to info@lifeline24.co.uk to discuss your experience in more detail. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“I received my equipment in record time, But was upset with the call Takers who would not listen to me,when I remarked that was unit was going off spontaneously, Her attitude was that it was my fault!!!!!! Not what i expected as a first time user”

Helpful Report

Posted 6 years ago

Dear Mr Christiansen, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience as a first-time user. I would like to assure you that this is not the level of service we aim to provide any of our customers. I have arranged for a member of our customer service team to get in touch with you to discuss the matter further. In the meantime, if there is anything else that we can do for you at all, please do get in touch on 0800 999 0400. Thank you again for your feedback. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“No I received the alarm quickly but it was a week before it was working. The operating company did not seem interested and just said that they had not been informed of my order”

Helpful Report

Posted 6 years ago

Dear Mr Speight, Thank you for taking the time to leave us a review. I am sorry to hear it took longer than our usual timescale to get up and running with your alarm. We endeavour to make the New Customer Form as straightforward as possible to complete. The quickest way of submitting this information is by using our online form. I am pleased to hear that your alarm has now been successfully set up. If you ever have any queries about the service or your account, please give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“I was a little annoyed that I could not do more on-line, when giving details of my contacts. Perhaps it is something you could look into. Getting my alarm up and running was ridiculously easy. Thank you. Mrs Fraser.”

Helpful Report

Posted 6 years ago

Dear Mrs Fraser, Thank you for taking the time to leave us a review, it's very much appreciated. I'm pleased to hear that you found setting up your alarm so easy! I am, however, sorry to hear that you were not able to do more online when submitting your details. I would like to discuss this further with you. A member of our customer service team will be in touch soon to find out more detail and any suggestions that you may have. Thank you again for your feedback and if you would like to discuss anything in the meantime, please do get in touch on 0800 999 0400. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,894 reviews