LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,894 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Nice presentation.”

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Posted 7 years ago

“Please note that my name is Rex BRIAN Hussey. A four day landline failure, on the part of PlusNet, has prevented installation but I have completed and returned the form which accompanied the equipment..”

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Posted 7 years ago

“Delivery of product was good and setting up easy. However when I installed equipment 1week after receipt the monitoring station still did not have our details despite completing these on line at time of order. Also when testing equipment the garden test was not answered as the monitoring station were busy.. customer services have answered questions in a speedy friendly manner”

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Posted 8 years ago

“Nice customer service' not rated to five as no none has been in touch AT ALL TO ARRANGE SAFE BID WITH KEY FTTING TO OUTSIDE' feeling unsafe and let down by your care indeed”

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Posted 8 years ago

“Excellent phone service from lifeline 24 but when we went to connect the alarm box one of the people from the call centre was abrupt & impatient luckily i had taken the call as my 82 year old dad would have got confused”

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Posted 8 years ago

“The first test was shambolic but I suppose I feel marginally safer”

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Posted 8 years ago

“I didn't activate it so didn't give it a chance. I'm returning it as I decided my tiny mobile phone (with speed-dial) could do a far better job, wherever I happened to be.”

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Posted 8 years ago

“As I have only just set up my box and button I feel it is a bit early to be giving a review, hence I gave normal. Thankfully I have not had to put it to the test emergency wise. The set up was easy.”

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Posted 8 years ago

“At present we cannot open or close the safe”

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Posted 8 years ago

“Not even opened the package before I received a Direct Debit alteration increasing the cost. Will not be recommending Lifeline 24 to anyone. Disgusted.”

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Posted 9 years ago

“We are still trying to install lifeline. Apparently you cant have it tested on Saturdays or Sundays and seeing as we work weekdays and cant get round to my Mothers until the weekend it remains un installed.”

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Posted 9 years ago

Hi there, Our Care Team are there 24/7 so whenever you're ready to test, we're there! Do let me know if you have any questions. Many thanks, Olivia - The Lifeline24 Team.

Posted 9 years ago

“The delivery of the actual equipment was very good which arrived on the stated day and time. The instructions to set up were quite clear. However, we have marked you down as when we pressed the Help button on the Monitor to check the Alarm was working ok and to do a test the person who spoke to us was very abrupt and was very keen to get off the call and was not receptive to answering any other questions we had which was disappointing. We hope should my Mother actually need to press the button to gain assistance at any time that the person who responds will be more friendly and sympathetic. Thank you.”

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Posted 9 years ago

Hi there, Thank you for your review! As discussed on the phone, our Care Team may cut the testing procedure as short as possible if there are a large number of actual alarm calls coming through. They prioritise the distress calls over the test calls. I can assure you that if your mother does need to press her alarm, they will handle this with patience and do everything they can to help her no matter how long this may take. If you do need any more help, please don't hesitate to contact us. - Olivia, The Lifeline Team.

Posted 9 years ago

“Please note I do not do reviews. If you have not recieved any complaints from me you can be assured that I am satisfied with the service you provide.sm sheasby.”

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Posted 9 years ago

“The lifeline dosent seem very load we check it monthly however mum has not needed to use it yet I do worry that she will be heard”

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Posted 9 years ago

“It's ok”

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Posted 9 years ago

LifeConnect24 is rated 4.7 based on 7,894 reviews