“ordered on line, quick delivery and easy to set up. The call to check it was working ok went smoothly and the lady on the end of the line was friendly. Hope its as good if my Mum ever needs to use it”
“The whole online process was quick and easy. We called the enquiry line after receiving the alarm to ask some questions. The call handler answered our queries quickly and efficiently which gave us peace of mind. Thank you.”
“The service we have received so far from Lifeline has been excellent very quick and efficient at sending out equipment. It was very simple to install. Everyone I have spoken to has been helpful and polite. It seems very good value for money compared to other similar systems.”
“I tried other companies by phone and were placed in a the queue for a long time. You answered first call, staff were friendly and efficient. The alarm was delivered next day. Fitting and set up was easy and the installation testing carried out thoroughly and well explained.”
“Website clear and user friendly. Product arrived promptly and forms online clear to fill in with user detail. Will add to review when product tested up and running. Thank you Careline 24 for giving us peace of mind.”
“I purchased a Lifeline 24 alarm for my father after a fall. He is happy to wear the wrist band, although had to be encouraged to wear it in bed! The installation was simple and the testing went very well. My father was happy to speak to the people on the other end who were clear and patient.”
“On the whole very satisfied, equipment was installed and working within a
few days of ordering.
My only concern was how long it took to respond to my initial test of my
pendant, testing the actual box was answered immediately but the pendant
seemed to take a lot longer, I did query why it took so long to answer and
was told it was because they were very busy. I just hope that if I do need
to call them in an emergency they are not busy!!!
Marie Seaford.”
“My 92 year old neighbour wont wear the supplied elastic wrist strap as he says it gets in his way. He has made an alternative from a thin piece of velcro he got from elsewhere. I think this could easily separate from his wrist. He adamently refused to wear the neck strap”
“Ordering the alarm for my mum on the phone was very easy. Setting the system up was also straightforward.
The call advisors I spoke to were very helpful and efficient.”
“As a new customer I have not yet had to "press the button" except to do the set up which was all very easy and the call centre staff were very polite and helpful. Having Lifeline has made me feel less worried as I live alone and now know help is only a press away should I need it.”
“HAVING LOST MY WIFE 2 MONTH AGO I AND MY DAUGHTER WERE WORRIED IF ANYTHING HAPPENED TO ME AT HOME.SINCE PURCHACING YOUR ALARM SYSTEM AND KEY SAFE ALL THESE WORRIES HAVE NOW GONE KNOWING HELP IS AVAILABLE AT THE TOUCH OF A BUTTON.”
“Unfortunately, my mother never got to use the alarm because her health deteriorated quickly and she never left hospital. The alarm never came out of the packaging and has been returned. I await my refund”
