“I feel confident that my mother can stay at home without a carer being present 24x7. We had a number of false alarms whilst she got used to Lifeline but she has had an unfailingly polite and supportive response from the people on the help desk giving me confidence that a real emergency would be handled in an efficient and speedy manner.”
“I am very pleased with my lifeline. It has given me and my family peace of mind.My son who lives with me sleeps very deeply at night and he was so worried if I needed him in the night he would not hear me. so now that has taken the stress for him.The service you provide is excellent, we ordered one day and received on the very next day. It's great value for money too.
Thank you for your great service.Mrs Susanne Rowley.”
“excellent service ordered pendant alarm at 1630 on a fri and it was delivered on sat morning 0830
set it up which was very easy to do and tested it and was up and running
staff on the phone were very helpful and caring
good value and peace of mind that at the press of a button the calvary are on the way”
“The alarm was delivered the very next day and was easy to install and test. We did have an issue with the pendant not responding to the alarm, but the customer service team and the response staff were very patient and helpful and we were issued a completely new alarm kit which all works perfectly. I now have peace of mind that my 90 year old mother who is registered low vision and wears 2 hearing has an immediate lifeline and so can continue her independence .Very happy thank you .”
“The purchase process for Lifeline 24 was straightforward and delivery took place the following day. The information required to provide the service was straightforward to input and processed very quick. The instructions were comprehensive and the device was easy to connect and test. The call centre staff were helpful and informative throughout.”
“The whole process of ordering and setting up the Lifeline 24 device was extremely easy. So far I have only had contact with the operators whilst testing the unit but found them very helpful and professional. Hopefully I will only have contact with them once a month when testing the unit.”
“very straightforward to order, delivery was within 24 hours
it is very easy to set up and the operational check was very professionally handled and not complicated at all
very pleased with the product which offers me the security i require”
“Although I am a pretty fit 81 year old, this has given me and my daughters peace of mind. At least I know that if I fall I do not have to worry if I cannot get up. The same applies to my daughters.”
“The process of getting the 24/7 lifeline service was easy to follow. The staff I dealt with where very knowledgeable and friendly. The only part of the process that I found challenging was filling in the new customer form. That was because you need details such as your GP details and the recipients of an emergency calls details (eg Doctors address and telephone numbers) to complete the process. However after getting the service setup, I’m very happy and content with the service provided.”
