“All delivered as promised, however no instructions in package how to set up so had to use internet via phone as elderly relative has no internet access.
On testing all worked ok, again however little disappointed at speed of call centre in answering, over 3 minutes, i accepted response within 30 secs as per old system and company.”
Dear Miss Sharratt,
Thank you for taking the time to leave us a review.
I am sorry to hear about the speed of your first test call being slower than usual. I would like to reassure you that this does not reflect the level of service that we aim to provide, nor is it a usual occurrence. As such, I will be looking into this further for you.
I would also like to apologise that there was not a copy of our step-by-step installation guide in the box with your new alarm system. This is something that should be sent out with all new orders. If you would like a copy of this for future reference, I would be more than happy to get this posted out to you.
Thank you again for leaving us a review, and please accept my apologies again for the experience that you have had so far. If there is anything else that we can help you with at all, please don't hesitate to get in touch with our customer service team on 0800 999 0400.
Kind regards,
Anna
Lifeline24 Team
“The ordering process was very straightforward and I didn't have any difficulties even though I am not very computer savvy. I think that the peace of mind is for my relations and friends who worry a little that I am on my own most of the time and that anything could happen.
Thank you again for your care and attention to details.
Dennis Stubbs”
“A really prompt efficient service. I placed my order online late afternoon and it was delivered the following morning. Very easy to set up for my Mum and we both have peace of mind that she can get help straight away should she need it.”
“I organised the Lifeline24 on behalf of my Mum. I found the process straightforward, clear and simple to complete on line. The equipment arrived the next day, was easy to set up and test. The Lifeline has given myself and my brother peace of mind as we both live a two hour drive away from her.”
“The order process was straight forwardand delivery was next day . From taking it out of the box I had installed and completed the two succesful test calls in about 20 minutes.
I am perfectly happy with the whole process and service and I think my father is now very happy to have it in place .He lives in a house only 20 m from my house but if he had a problem without this system I would not know .”
“Yes the life line arrived as promised the following day.On tesing it there was immediate responce, very impressive, would love to know how you knew it was me, Fortunately I haven't had to use in an emegency, but just having it ,gives great peace of mind. I have told my friends about it too.Than you C Holland”
“Excellent service from first enquiry, delivery next day and easy set up. Very small box which fits just under the TV on the shelf. Brilliant. When testing the alarm, very good customer service. Haven't used the service in case of an emergency yet (and hopefully we won't have to).”
“lifeline 24 is just what it says its given me piece of mind knowing there is someone i can contact in the need of emergency inside and also when i am in the garden very pleased was easy to set up and only a couple of pounds a week would not be without my lifeline now wished i had done it sooner.”
