“Thank you for inviting comments.
The ordering process was as advertised and working speedily as we expected. So from this point of view your corporate process worked well.
At our end we do still face a challenge with our relative this was purchased for. Everything is plugged in and waiting to be established with phone numbers etc.”
“Great product quick efficient service great help from customer care 24 hour lifeline was easy to set up and easy to use. Would recommend this company”
“Very easy to set up and go through, people on the end of the phone were clear and loud enough for my Mum who is hard of hearing to hear. Gives a massive peace of mind to us and the fact the wrist alarm can be worn in the shower is great. I went for this company mainly as the alarm button was red. My Mum has early dementia and I thought should she forget what it is for 'red' may help her think 'help'! Also she has very bad eyesight and again red is clearer to see!”
“Thankfully have not needed to use this service yet but my friend who had recommended this company was promised £15 and i was also to be paid £15 That was 3 months ago and no sign of the money!!”
“Have told all my friends about your company as it is waterproof. most people take them off to shower or bath. Most dangerous time. Dont agree with your suggestion to wear on the wrist. If person has a stroke they will be unable to press button. Should only be worn around the neck. Had mine for years. Just bought one for my daughter, although not old, she lives on her own. Brilliant piece of equipment.”
“I am 74 I set it up myself . The testing went alright a lovely pleasant lady was patient and made it easy . I feel safe having the pendant . I fall and have heart disease .my husband as dementia . I worry should anything happen to me my husband would panic and wouldn't know what to do . I have a key safe outside too . I have Peace of mind .”
“Overall a very good service but there were some inconsistencies between the information provided on the website before purchase and the information sent with the package (potentially longer set up time than advertised, for example). I was also surprised at how long it can take for the service to answer a call - whilst testing the system we were put "on hold", however once we got through the call team all seem very friendly and reassuring. We have yet to use in a real emergency but it offers some peace of mind.”
“I have purchased this for my father, who since my mother's passing, has been living on his own. This has given me such peace of mind to know that should anything happen he just needs to press a button and help will be on the way, especially as I live a little way away from him. Very happy with how easy it was to set up; with all the instructions being clear and precise, which makes a pleasant change! Hopefully, he won't need to use it, other than the monthly test, but it is so reassuring that he has it if need be.”
“I bought Lifeline24 for my Father who is becoming increasingly infirm. The whole process of buying the product was very easy. Product arrived on time and as promised. Easy to set up with friendly call centre following the instructions and testing. Father feels much more confident already - knowing somebody is there if and when he might need them. I am also more comfortable in the knowledge that Lifeline 24 will be there if he needs them and me.”
“Now that we have purchased the alarm for my dad we have all got peace of mind as there are 5 of us keeping an eye on dad we now know that if dad should fall again we will be contacted rather than worry all the time is dad ok. The ordering of the system was so easy, installing it could not have been more simple and the operator on the other end was so helpful when we did all the alarm checks especcialy the check for out side the house where dad usually falls.”
