“I have tried to register twice on-line but your on-line form does not appear. I receive the same regurgitated message that your IT team are 'working on it'.
Please refund my subscription without delay as you are incapable of delivering a decent service.
Regards
Howard England”
“I thought the £35 set up fee meant it would be fitted into my home. When I found out after delivery this was not the case the man who answered your phone just said I could send it back. I feel this is an appalling answer to give an elderly disabled person living alone who is looking for help. Since then I have been promised a return label (6 days ago) which still hasn't arrived ! And a full refund. I rang again yesterday and was promised one by 1st class post - still no label. I suspect you just want to keep my £178 as long as possible which is a dreadful way to treat someone. I need the money returned so I can purchase a lifeline from a firm who will come and set it up for me. I would NOT recommend your company to anyone else and I have told my MS group about my experience.”
“Not being as alert as when I was y0unger I made an error in connecting the lifeline. On realising I had cut off my answerphone I rang Lifeline and was very patiently and competently taken through the setting up process until the error was found and I instructed how to correct it. Like many elderly people I have not relatives at hand to help immediately - and not all have friends either. Lifeline need to be aware of this.
Nevertheless I can only applaud The Lifeline respondents who directedme in correcting my setting up error. They were not noly competent but also very patient and professional in helping me. I dd, however wonder if even this patience would have been sufficent for some of my age group and older and I hope there would be some additional assistance should the client not really be coping.
Sheila Dobey”
“Placed the order on the 22 Feb 2016. Paid the £163. Order arrived the next day. I duly completed the registration form on line and received confirmation that it was sent/received. Have pushed the red button several times. I get through to the call centre but they state that they have no information so cannot proceed. Told me to phone back at a later date as they were behind inputting new customers. It is now the 7th March and Lifeline 24 still state that they have no information. The only information I have received is an email asking me to review their service. Yes, very quick to take the money but very very poor thereafter. The system is for my mother who requires a Lifeline. There has been no follow up whatsoever. Can this company be trusted.”
