LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.66

4.7 Rating 7,909 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not working on first test !!”

Helpful Report

Posted 6 years ago

Dear Mr Freeland, Thank you for taking the time to leave us a review. I'm sorry to hear that you had trouble with your first test. I can see on our records that a member of our customer service team has assisted you and you have now had a successful test call! If there is anything else we can help you with at all, please don't hesitate to get in touch. Our customer service team can be contacted on 0800 999 0400 or by emailing info@lifeline24.co.uk Kind regards, Anna Lifeline24

Posted 6 years ago

“On first call from a fall I was left on the floor, for 5hrs ambulance diverted ,no one on my emergency list was called to help me I had a cut hand ,i pressed the life line button a lot in panic ,still none of my family or friends on my list were called, I had only just come out of hospital .from a previous fall ,my daughter got this for me for peace of mind that help would come quicker with me having this system .so far this has not been the case and not a good start .”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience, I have passed this matter over to our Customer Services Team who will be contacting you directly regarding this. If there is anything we can do to be of assistance in the meantime please do not hesitate to contact us on 0800 999 0400 or via email to info@lifeline24.co.uk. Kindest Regards, Anna.

Posted 6 years ago

“Very easy orderering process, Fast and prompt delivery. Set up is very simple, instructions easy to follow. I also ordered a key safe which is something that we hadn’t considered, great advise from Lifeline. Has given me great peace of mind. thank you.”

Helpful Report

Posted 6 years ago

Dear Mr Gambiragio, Thank you for taking the time to leave us a review. I am pleased to hear that you found the ordering and set up of the service to be simple and easy to follow and that the system has given you peace of mind. I notice that you have given us a one-star rating, if there is anything that we can do to be of assistance please do not hesitate to call us on 0800 999 0400. Kind Regards, Anna.

Posted 6 years ago

“Hopeless, tried to charge me £154per month DD, instead of £119 per month. Asked for a refund of £171 and I'm still waiting 0 out 10”

Helpful Report

Posted 6 years ago

Dear Mr Page, Thank you for taking the time to leave us a review. I am sorry to hear that you were unhappy with the renewal price on your annual plan. The price of £119 is for the first year of our service as this is currently on a special offer where you receive 3 months free in the first year. All subsequent years are charged at the full annual price. I am sorry that our offer to honour the reduced price of £119 per year upon your renewal was not agreeable to you. With regards to the refund, I can see that your account is currently pending closure. As soon as the rented alarm base unit and pendant are received and processed by our returns team a refund will be issued. We will notify yourself as soon as this has been processed. If there is anything further we can do to be of assistance, please do not hesitate to get in touch. Kind Regards, Anna.

Posted 6 years ago

“Arrived promptly excellent backup advice and help with setting up”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I'm very pleased to hear that you are happy with the service that you have received. I can see that you have given us a 1 star rating, so I wanted to reach out and see if there is anything that I can help you with at all? Thank you again for your feedback. Kind regards, Anna Lifeline24

Posted 6 years ago

“Unintelligible response to first test despite request for slower and clearer speech”

Helpful Report

Posted 7 years ago

Dear Mr Smallpeice, Thank you for taking the time to leave us a review. I am sorry to hear of your experience during your first test call. I would like to assure you that this is not the level of service that we wish to provide. I am ensuring that your experience is looked into further so that we can prevent a similar occurrence in future. Please accept my apologies again for the experience you have had. If you would like to discuss the matter further, please don't hesitate to get in touch on our customer service telephone number 0800 999 0400 and I would be more than happy to help. Kind regards, Anna Lifeline24 Team

Posted 7 years ago

“You cannot save and return to the online registration it was not easy to complete in fact I had to give up and use the paper version so we will not have cover for the start of when we need it.”

Helpful Report

Posted 7 years ago

Dear Customer, I’m sorry you had difficulty with our online New Customer Form. As this form is vital to the set up of the account, we encourage our customers to fill it in as soon as possible in order to get their alarm up and running ASAP and therefore the option to save it and come back to it later isn’t currently an option. I will certainly raise this to our web team to look into whether this can be implemented. I'm sorry for any inconvenience this has caused and please feel free to contact us if we can be of any further assistance. Kind regards, Louisa

Posted 7 years ago

“Just installed & tested personal alarm for my elderly Mum. Why is there no 24 hour contact number for relatives to contact for advice when there is a malfunction that prevents communication through your device?”

Helpful Report

Posted 7 years ago

Dear Mr Le Coultre, Thank you for your feedback. We are very sorry that you weren't able to get through to us. Our customer service team are available 7 days a week from 9:00-17:00 and we have recently extended our weekday opening hours from 8:00-22:00 so as to ensure we are able to provide advice up to 14 hours a day. Our care team, who take emergency alarm calls, are a 24 hour service and are always readily available to provide help and advice in a crisis situation. We apologise again for the inconvenience this has caused you. Kind regards, Dot.

Posted 7 years ago

“Received the package ,sent off the form and have heard nothing more so ant use the lifeline.”

Helpful Report

Posted 7 years ago

Dear Mrs Penna, Thank you for your feedback, I am sorry to hear that you haven't heard from our Customer Service team confirming receipt of your form. I have checked with them this afternoon and can confirm that your New Customer Form has arrived with us today, we are in the midst of processing this and you should recieve confirmation shortly. This means that your alarm system will be ready to plug in and test any time from tomorrow morning. Please accept my apologies for the delay in this, due to the bank holiday weekend, our postal forms tend to reach us a day later than normal. We do strongly encourage customers to complete the New Customer Form online as this ensures that it comes straight through to us and can be processed almost instantly as opposed to waiting for the postal service. Should you require any further information or assistance, please do get in touch with our friendly customer service team on freephone 0800 999 0400. Kind regards, Emma

Posted 7 years ago

“I have tried to register twice on-line but your on-line form does not appear. I receive the same regurgitated message that your IT team are 'working on it'. Please refund my subscription without delay as you are incapable of delivering a decent service. Regards Howard England”

Helpful Report

Posted 8 years ago

“It failed to arrive as ordered and promised It arrived too late for my Mother”

Helpful Report

Posted 8 years ago

“I thought the £35 set up fee meant it would be fitted into my home. When I found out after delivery this was not the case the man who answered your phone just said I could send it back. I feel this is an appalling answer to give an elderly disabled person living alone who is looking for help. Since then I have been promised a return label (6 days ago) which still hasn't arrived ! And a full refund. I rang again yesterday and was promised one by 1st class post - still no label. I suspect you just want to keep my £178 as long as possible which is a dreadful way to treat someone. I need the money returned so I can purchase a lifeline from a firm who will come and set it up for me. I would NOT recommend your company to anyone else and I have told my MS group about my experience.”

Helpful Report

Posted 9 years ago

“Not being as alert as when I was y0unger I made an error in connecting the lifeline. On realising I had cut off my answerphone I rang Lifeline and was very patiently and competently taken through the setting up process until the error was found and I instructed how to correct it. Like many elderly people I have not relatives at hand to help immediately - and not all have friends either. Lifeline need to be aware of this. Nevertheless I can only applaud The Lifeline respondents who directedme in correcting my setting up error. They were not noly competent but also very patient and professional in helping me. I dd, however wonder if even this patience would have been sufficent for some of my age group and older and I hope there would be some additional assistance should the client not really be coping. Sheila Dobey”

Helpful Report

Posted 9 years ago

“Placed the order on the 22 Feb 2016. Paid the £163. Order arrived the next day. I duly completed the registration form on line and received confirmation that it was sent/received. Have pushed the red button several times. I get through to the call centre but they state that they have no information so cannot proceed. Told me to phone back at a later date as they were behind inputting new customers. It is now the 7th March and Lifeline 24 still state that they have no information. The only information I have received is an email asking me to review their service. Yes, very quick to take the money but very very poor thereafter. The system is for my mother who requires a Lifeline. There has been no follow up whatsoever. Can this company be trusted.”

Helpful Report

Posted 9 years ago

LifeConnect24 is rated 4.7 based on 7,909 reviews