LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,937 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff have been very friendly and most helpful but we are not up and running as yet.”

Helpful Report

Posted 7 years ago

“All delivered as promised, however no instructions in package how to set up so had to use internet via phone as elderly relative has no internet access. On testing all worked ok, again however little disappointed at speed of call centre in answering, over 3 minutes, i accepted response within 30 secs as per old system and company.”

Helpful Report

Posted 7 years ago

Dear Miss Sharratt, Thank you for taking the time to leave us a review. I am sorry to hear about the speed of your first test call being slower than usual. I would like to reassure you that this does not reflect the level of service that we aim to provide, nor is it a usual occurrence. As such, I will be looking into this further for you. I would also like to apologise that there was not a copy of our step-by-step installation guide in the box with your new alarm system. This is something that should be sent out with all new orders. If you would like a copy of this for future reference, I would be more than happy to get this posted out to you. Thank you again for leaving us a review, and please accept my apologies again for the experience that you have had so far. If there is anything else that we can help you with at all, please don't hesitate to get in touch with our customer service team on 0800 999 0400. Kind regards, Anna Lifeline24 Team

Posted 7 years ago

“Just recently purchased this for my mother, seems to be really good and easy to set up.The service received seems to be good so far.”

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Posted 7 years ago

“Thankfully not had the need to use the alarm. Only in place for 2 weeks”

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Posted 7 years ago

“Very helpful when making the initial set up by telephone and the follow up on line detail set up was simple to follow. Very good service so far.”

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Posted 7 years ago

“Easy to order then delivered next day just in time for mother in laws discharge from hospital. Easy to set up according to my husband. Thankfully she has not had to use it yet, long may that continue.”

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Posted 7 years ago

“Received the next day as promised and fairly easy for a non technology savvy person to set up with good instructions.”

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Posted 7 years ago

“We bought the lifeline 24 for our mother after a stroke, what it gives the families is peace of mind when she's on her own,”

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Posted 7 years ago

“Highly informative.seniors can take preventive r precautionary measures t prevent serious health issues.”

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Posted 7 years ago

“Easy to install, delivery received on time, happy with the product so far as only had a few days.”

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Posted 7 years ago

“Not really had anyone to see if all Set up Ok”

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Posted 7 years ago

“So far so good haven't had to use it as yet except to test it. One thing though could you please amend the spelling of surname which should be FLAXTON. You have it reading as Flaxston which is incorrect.”

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Posted 7 years ago

“Lifeline arrived a little later than expected but it is a busy time of the year! For the same reason I have not installed the Lifeline nor had the keysafe fitted yet. I hope to have these things done as soon as the person is available.”

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Posted 7 years ago

“Sorry not yet installed so no comments”

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Posted 7 years ago

“Product arrived promptly and securely packaged. having completed the forms online there was some delay and confusion with the email responses in hat we had one reply stating that the forms had been completed but not retuned then another saying that they had been returned! following a brief phone call all was resolved. Set-up , easy on my own and needed help from my son. good testing system.”

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Posted 7 years ago

“First class service, alarm arrived with 48hrs as wasn’t in when the Royal Mail tried to deliver. Easy to install although being disabled have had to wait for son in law to install.”

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Posted 7 years ago

“I tried to use the input for my details as listed at Lifeline 24 Entry (?) but got no response so sent the form instead.”

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Posted 7 years ago

“Its good to know there is someone to call if i am in trouble”

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Posted 7 years ago

“Happy with the product.”

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Posted 7 years ago

“Excellent service so far for the set up. Not had to be contacted as yet.”

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Posted 7 years ago

LifeConnect24 is rated 4.7 based on 7,937 reviews