“Easy to set up, excellent coverage of most of the house, very friendly staff, giving me peace of mind that my elderly Mother is safe in her home. Thank you hi”
“I have fixed this up for my mum who has had several falls but kept refusing for me to do this for her, after her last fall she has felt really unstable and lost all confidence. As a previous carer I know what a lifesaver these are and finally agreed to let me set this up for her. She now feels saver when my dad goes fishing for the day and also for myself I feel less anxious.”
“From the first phone call to getting the Lifeline installed and set up we had nothing but fantastic assistance from the customer service team.
They were all very friendly, professional and extremely helpful.
We feel so much more comfortable in the knowledge that there is someone at the end of a Lifeline if ever we don’t feel well or need assistance.
We should have done this ages ago.
Thank you Lifeline.”
“Lifeline supplied the equipment next day as promised and setup the account. Testing was thorough including a distance test and my Father felt very comfortable interacting with the control centre. This gives confidence to us all if he has to use the service for real in the future.”
“Excellent service from Lifeline. Ordered on a Monday arrived and set up by the Tuesday morning. Very helpful and friendly staff on the telephone made the whole process a pleasant experience.”
“We chose Lifeline 24 for the fall detection plan and because all costs (ie including the once-off set-up payment) were clearly set out on the website.
So far (only had the equipment just over a week) everything is fine. Easy to set up (though now we have a lot more trailing leads to accomodate) and do initial testing. Staff at the call centre have been welcoming and helpful. Worryingly we did have the alarm go off fo rno applarent reason 3 times consecutively at 8am when my mother was still in bed fast asleep and had to remove the device temporarily. Staff receiving the call were again very polite and understanding when I explained that this was a false alarm. Since then my mother has worn the wrist device at night without any unwanted consequences; this is what we had hoped as she gets up frequently throughout the night and also because if she were to take the device off it is likely that she would forget to put it back on (she has memory loss). Given Lifeline Good rather than Excellent simply because my mother has had it such a short time.”
“We were impressed with the speed at which the Lifeline 24 was delivered. Setting up was easy and all aspects of the service were explained clearly. We are very happy we chose this.”
“Parcel arrived the next day. Very easy to set up. When I tested it I found them really lovely. I am disabled and live alone. As I fall a lot I now feel so much safer.”
