Landford Stone Reviews

Name: Landford Stone
Address: Giles Lane, Landford, Salisbury, Wiltshire
Rating: 4.92

4.9 Rating 131 Reviews

98 %

of reviewers recommend Landford Stone

Company Reviews

Metrics

4.9

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Landford Stone 5 star review on 26th July 2023

Hannah Collins

Landford Stone 5 star review on 9th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spent a lot of time researching before choosing a Teltos quartz worktop from Landford Stone, even visiting Cosentino, the Silestone UK headquarters to compare quality. The uniformity of pattern of quartz was the main reason for our choice over granite, and we selected Anchor Grey as we didn't want a sparkly finish. We now have a number of pieces of glitter and white flecks in an otherwise totally grey surface on the island piece of our worktop which Landford have advised cannot be removed, apparently they are from dust in the factory during manufacture. There were none of these irregularities in the sample in the Landford stone showroom or in the other pieces of our worktop. We are now left very disappointed in our once in a lifetime purchase and although we love the colouring, the Teltos product is not the same quality as Silestone, although it is of a similar price. Update...... Thank you for replying to my concerns, although you have chosen to remain nameless. Many of your staff were brilliant, we cannot fault Andy the templater, the team of Fitters, Nick who assessed the flaws or Joanne who replied promptly to my emails, however they are all let down by your Sales staff. I am very surprised at your suggestion to visit, we are obviously valued customers as we DID visit your showroom on two occasions but presumably not remembered! We met Ryan on our first visit who showed us some samples, and on our 2nd visit the lady appeared so eager to take our order and get us back out of the door we never even knew her name. The revelation we could have chosen our slab actually makes matters worse, we were not invited to view whole slabs on either of our visits, we were never even told this was an option. We would have seen this as a fantastic opportunity to feel connected to our purchase and I am certain we would not be in the position we are now, as we would never have chosen the piece we have ended up with for our island. I can categorically say we made our purchase despite your Customer Service certainly not because of it. I understand the flecks are only 2mm but when two of these are in close proximity, and unfortunately right in front of a place setting on the breakfast bar, it really stands out. I also do not understand why we have flecks of glitter on one piece but not on the other two. As Nick agreed, once you notice these blemishes your eyes immediately go to the them. My heart sinks each time I enter my kitchen. What was supposed to be the crowning glory of my new kitchen has turned into something that reduces me to tears, I just keep thinking of all the money we have spent only to be so disappointed - we are certainly not enjoying our purchase. We were recommended by friends to use Landford Stone - we will definitely not be passing on that recommendation to others.”

Helpful Report

Posted 5 years ago

Good morning Mrs Thurston. Thank you for taking the time to provide us with your review following your recent purchase. Whilst I am pleased to note that your feedback was not regarding the Landford Stone staff and the quality of our actual work, I am very sorry that other aspects of your purchase were not as you would have hoped, such as the quality of the manufactured stone from Teltos. All 100x100mm samples handed out are subject to variations in colour, pattern and texture but indicative of the type. We also highly recommend that a visit to Landford Stone is made to view the full size slabs before placing an order. Landford Stone acted on your points raised and sent out one of our highly skilled stone masons to carry out a full inspection. The inspection found that the marks within the Teltos material were less than 3mm in diameter, which is not classified as a defect under Teltos T&C's, which is similar to other quartz manufactures. As a business we are grateful for any feedback received, both positive and constructive, and will always endeavor to use it to improve our performance wherever possible. Thank you once again for your comments, I do hope that despite the matters raised, there were other elements of your purchase you were able to enjoy. Landford Managment Team.

Posted 5 years ago

Good morning Mrs Thurston. We have taken your concerns on-board and we completely understand the points raised, as customer service is at the front of everything we do, and as a valued customer to Landford Stone we hope that you are now happy with the outcome. We worked with Mrs Thurston and came up with a solution that both parties were happy with. From all of us at Landford Stone we wish you many happy years with your new stone worktops. If you ever need anything else please do come back to us. Many thanks Landford Stone Management Team (Ryan).

Posted 4 years ago

Landford Stone is rated 4.9 based on 131 reviews