Landford Stone Reviews

Name: Landford Stone
Address: Giles Lane, Landford, Salisbury, Wiltshire
Rating: 4.92

4.9 Rating 131 Reviews

98 %

of reviewers recommend Landford Stone

Company Reviews

Metrics

4.9

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Landford Stone 5 star review on 26th July 2023

Hannah Collins

Landford Stone 5 star review on 9th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The finished product is fine, but only after our window fitter added some window trims. Unfortunately the quartz windowsills were made well short of the window. I think the templater knew we were having window trims fitted, but the Landford Stone fitters seemed to think the size of the gap was not really acceptable. The fitters arrived and I had them impression they thought this was going to be a quick job. When they realised it was not there was a lot of moaning about the fact they did not know the room was being plastered after the templating. It was obvious to the templater the room would be plastered subsequent to his visit and I even told him so. There was no need for the complaints from your fitters, they should have been informed. In addition one of the fitters asked to cook something in my microwave which I permitted. He put his hot plastic dish on the quartz worktop which made a mark. It took quite a lot of polishing by myself to remove the mark. Surely he should have known better? A very disappointing experience.”

Helpful Report

Posted 4 years ago

Good morning Mrs Bradbeer. Thank you for taking the time to provide us with your review following your recent purchase. As a business we are grateful for any feedback received, both positive and constructive, and will always endeavor to use it to improve our performance wherever possible. We have taken your concerns on-board and we completely understand the points raised, so based on this we've conducted an internal investigation into the matter, speaking to all involved. It's completely unacceptable and on be-half of all the management at Landford Stone we would like to apologies for the employees actions whilst on site. As customer service is at the front of everything we do, and as a valued customer to Landford Stone we can assure you that we've dealt with the employees involved and they will not be doing anything like this again. From all of us at Landford Stone we wish you many happy years with your new stone worktops. If you ever need anything else please do come back to us. Many thanks Landford Stone Management Team (Ryan).

Posted 4 years ago

Landford Stone is rated 4.9 based on 131 reviews