Klipspringer Ltd Reviews

Name: Klipspringer Ltd
Address: Foxtail House, Foxtail Road, Ransomes Europark, Ipswich, Suffolk
Rating: 4.82

4.8 Rating 1,664 Reviews

97 %

of reviewers recommend Klipspringer Ltd

4.8

Based on 1,664 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Klipspringer Ltd:

As the dependable partner of choice, Klipspringer has been helping the complete food sector achieve 'compliance with confidence' for over 20 years, through innovative food safety, hygiene and visual management solutions.

Visit Website

Phone:

01473 461800

Email:

sales@klipspringer.com

Location:

Foxtail House, Foxtail Road, Ransomes Europark,
Ipswich
Suffolk
IP3 9RX

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Klipspringer Ltd 5 star review on 11th February 2022

Suzanna W

Klipspringer Ltd 5 star review on 22nd July 2021

Joshua G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was sent for calibration, working correctly, now not working correctly. Sent back today to be checked.”

Helpful Report

Posted 3 weeks ago

Many thanks for your review Catherine. We welcome all feedback - good, and also not so good as often these are the ones that help us improve the quality of our services the most. I am sorry about the issues you experienced on your recent order and hope this didn't cause you too much operational difficulties. I understand that as soon as you informed us of the issue with the LazaPort 8 unit, that we dispatched a loan unit to you. This ensured you had a functioning unit as swiftly as possible as we understand how important these units are to our customers. As soon as we receive the faulty unit back we will then assess and undertake any necessary repairs as needed and will keep you informed throughout the process. I trust that this is acceptable but if you would like to discuss then please do let me know. Jeremy Elphick - Customer Support Manager- 01473 461800.

Posted 3 weeks ago

“This item should not have been a necessary purchase, and questions raised I to shadow boards why they keep having to get replaced.. If they were secured to boards in first place they'd be no need to replace and run risk of potential foreign body in production areas..”

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Posted 6 months ago

“We’ve had this shovel in production less than a week and it’s already dented all along the edges. Maybe the plastic is softer then I was expecting, I don’t know”

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Posted 1 year ago

Hi Trudy. Many thanks for leaving a review - its always great to receive feedback both bad and good and I am sorry that you are disappointed with our shovel on this occasion. There are not any known issues with the plastic quality on these and therefore I wonder if the issue might be an application issue rather than a product issue? I would be very happy to discuss this with you and check that this is the best tool for the job and see if we can't make some suggestions. I will try and call you but if you would like to call me then please do so anytime. Jeremy - Customer Support Team - 01473 461800.

Posted 1 year ago

“Good supplier. Excellent delivery service. Excellent customer service.”

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Posted 1 year ago

“Klipspringer have replaced the faulty item and replaced it with a new sensor - which is great. However there wasn’t any communication or option to have the item calibrated before it was despatched, this has now resulted in having to send the new sensor back to Klipspringer and prolonged the time thats it’s out of use. If/when temperature equipment or probes need to be replaced, it would make sense to ask the customer if the item requires calibration before it’s despatched.”

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Posted 1 year ago

Many thanks for your review Greg. All feedback is welcome, good and bad! I am really sorry you feel that we let you down with our communication on this occasion. We certainly regularly review our processes to make sure we are acting in the best interests of our customer and giving the best service and advice so will take this up with our Service department. In your specific situation we last calibrated these sensors over a year ago and as such there was no valid UKAS cert for this particular sensor on our system. Therefore the assumption was that you were performing your own verification checks traceable to UKAS and that this would be the case for the replacement. Apologies again that our assumption was incorrect. We will of course calibrate these as quickly as possible and on top of the free collection service via Royal Mail, there will be no re-delivery charge of course. Sorry again and I would be very happy to discuss this with you anytime. Jeremy Elphick - Customer Support Team Leader - 01473 461800

Posted 1 year ago

“Good quality mop heads and better than we have used from other company's but far too heavy and it didn't help that our delivery of the ones that were not sent out ended up going to a different company altogether! Aftersales service is good though 👍 and generall as a rule pretty good but on this occasion not impressed! Sorry 😒”

Helpful Report

Posted 2 years ago

Many thanks for your review and feedback Mandy. It is always great to receive feedback both good and bad! I am sorry about the delivery error on your order! It is frustrating when our courier partners don't get it quite right or provide the same levels of service that we strive to do! I trust that you have received the replacement order I sent you as soon as you notified us about this issue! Anything else I can help with please let me know. Jeremy - Customer Support Team - jeremy.elphick@klipspringer.com

Posted 2 years ago

“Keep brocken very easily”

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Posted 2 years ago

Good afternoon, Kristina. Many thanks for your feedback on this product, I have fed it back to our Product Manager for this category. We haven't had any specific reported issues with these sprayers however if you would like to give me a call to discuss the problems you are experiencing, I would be happy to help. Many thanks, Jeremy - 01473 461800 jermy.elphick@klipspringer.com

Posted 2 years ago

“blue buckets all came with cracked handles”

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Posted 2 years ago

Good afternoon Lewis. I am really sorry that these were delivered like this. We do take care packing our orders to make sure they arrive in the right condition, so it is frustrating when our courier partners don't take the same amount of care! I will contact you directly so that I can get this sorted for you and will be in touch via email very shortly. Jeremy - Customer Service Team - 01473 461 800

Posted 2 years ago

“good and easy to use”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Acceptable. It kept skipping back to basket so a little frustrating”

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Posted 2 years ago

Good morning Peter. Many thanks for your review - It's great to get feedback from customers both good and bad! I have raised this with our Web Team and they are looking into it. They may contact you directly about your experience so we can understand it better and see what we can do to improve it. Many thanks for your order which we will get dispatched today! Jeremy - Customer Support. 01473 461800

Posted 2 years ago

“3 stars because delivery note does not states name of or an account holder's name the name of person placing the order.”

Helpful Report

Posted 2 years ago

HI Nauman. Many thanks for your review - Its always great to get feedback from our customers both good and bad so we really appreciate it! Regarding your issue I can see that this is to do with your web logon and the email address you are using and the one we have on our system. If you can please call me I can update this for you, explain what has happened and get this sorted. Please call me on 01473 461800 - Jeremy - Customer Support Team Leader.

Posted 2 years ago

“Hi I would like to pay attention to one thing and that is when you send deliveries to Food Factories do not put in the boks any presents like Skittles candies or anything else what was not ordered. We receive deliveries on the factory floor and it's against the Policy to have anything out of our approved list. Presents will be better as discounts. Thank you Gordana Z. Hygiene Manager TCFG”

Helpful Report

Posted 2 years ago

Hi Gordana. Many thanks for your review it's always great to get feedback from our customers. We absolutely understand the importance for some customers of not receiving sweets on-site, and because of this, there is the facility to opt-out for all our customers from receiving them. We have with immediate effect apply this to your account so you should no longer receive sweets. I trust that this is helpful for you and anything else that I can help with please let me know. Jeremy Elphick - customer support team leader. 01473461800

Posted 2 years ago

“It took a bit to get this order through - then the designs were not quitre right but they sorted it out and items delivered quite soon after... not bad at all”

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Posted 3 years ago

Many thanks for your review Matthew - It's always great to get feedback from our customers. Looks like we might not have been clear enough on the process for these Spill station shadow boards as they are always printed to order so we are sorry about that. The standard lead time from visual proof sign off - which may involve tweaks to get them just right for you - is normally 5-7 working days. I think we managed to dispatch yours 5 days after ordering so a little quicker than normal! We are always looking at ways we can make the process clearer for future orders so we will certainly take your comments on board. We trust you are pleased with the finished boards and look forward to working with you further very soon.

Posted 3 years ago

“Normally the service I receive from Klipspringer is second to none, but the last delivery was incorrect. Although they did rectify the error within a few days.”

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Posted 3 years ago

Hi Linda. Many thanks for your review and I am sorry that we made a mistake on your order. I hope it did not have any impact on your production and I am glad we got this resolved quickly for you. We promise to keep trying hard to meet our customer's high expectations which we also have of ourselves!

Posted 3 years ago

“Great customer service, a bit disappointed that we have a 1 month lead time on a certain item. we should be told this once the order is placed not a week later. I could have sourced something in the interim period. the items were quite urgent”

Helpful Report

Posted 3 years ago

Many thanks for your review Sam. Our customer's opinions of how we are doing are really important to us and we value all feedback both good and bad! I am really sorry we have fallen short of your expectations on this occasion and can only apologise for the delay on your order. We work hard to have excellent availability on our standard stocked ranges, but for a number of reasons this has been challenging over the past few months. You are right, we should have let you know at time of order and I will look in to why this did not happen. Please do contact me directly and we will see what alternative products we have available for immediate dispatch - Jeremy Elphick - 01473 461800 - jeremy.elphick@klipspringer.com Sorry again Sam!

Posted 3 years ago

“Great service only one issue supplied 2 green handles to go with a black and a green brush! Would use again”

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Posted 3 years ago

Hi Melanie. Many thanks for your review. We are really sorry about sending the wrong colour handle on your order. I will get the right one dispatched out today for you. Please keep the wrong one you have as a spare with our compliments. It's great to hear that you will use us again and we can't wait to support you soon. Many thanks and anything else you need please let me know! Jeremy - 01473 461800.

Posted 3 years ago

“Does what it says on the tin - over priced but does tick the box for Food Requirements.”

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Posted 3 years ago

Many thanks for your order and review - we really appreciate your feedback! We do work hard to keep our prices as competitive as possible whilst making sure that all products are fit for purpose. We are confident that they meet both your audit requirements as well as standing up to life in harsh environments. This is backed up by the Klipspringer Gold standard for Customer Service and after-sales support! Always happy to discuss further at anytime. Jeremy - 01473 461800.

Posted 3 years ago

“Very good helpful service”

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Posted 3 years ago

Thanks very much for your review Gary, I am really pleased you find the service so good! You will have to let us know how we could improve it even further as we always aim for 5 stars! Feel free to call me if you have a specific issue you would like to discuss - Jeremy - 01473 461800.

Posted 3 years ago

“thank”

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Posted 3 years ago

Klipspringer Ltd is rated 4.8 based on 1,664 reviews