Klipspringer Ltd Reviews

Name: Klipspringer Ltd
Rating: 4.82

4.8 Rating 1,481 Reviews

97 %

of reviewers recommend Klipspringer Ltd

4.8

Based on 1,481 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Klipspringer Ltd:

As the dependable partner of choice, Klipspringer has been helping the complete food sector achieve 'compliance with confidence' for over 20 years, through innovative food safety, hygiene and visual management solutions.

Visit Website

Phone:

01473 461800

Email:

sales@klipspringer.com

Location:

Rynor House, Farthing Road,
IP1 5AP

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Klipspringer Ltd 5 star review on 11th February 2022

Suzanna W

Klipspringer Ltd 5 star review on 22nd July 2021

Joshua G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunatley the boards were not as specified and included black borders (A3) imposed on to the products. We believed these were just shown on the plans to show that the shadow boards could sit the posters on, in magnetic frames which were also ordered. the order stated we needed the boards to allow us then flexibility to move the posters around on the board to fit in with on site campaigns, the boards recieved did not allow this. Following this error we were offered magentic over covers to cover the errors however this made the boards unsightley and lacking any professionalism.”

Helpful Report

Posted 1 week ago

Hi Lee. Many thanks for your review and sorry if we have not got it quite right on this occasion or there has been a miss-understanding. I have reached out this morning to discuss this with you and see how we can get this resolved and therefore please do contact me when you are free. Thank you. Jeremy - Customer Support Team - 01473 461800. jeremy.elphick@klipspringer.com

Posted 6 days ago

“The brushes are very stiff like a floor brush not any good for window cleaning and to send back was 15% re stocking fee and had to pay for postage to send back so they will just go in the bin.”

Helpful Report

Posted 2 months ago

Hello Mark, Many thanks for your review its always great to get feedback both good and bad. I am sorry that your experience on this order has not been as you would have liked. The website does state that these are stiff bristled deck scrubs so I agree that they wouldn't be suitable for window cleaning, The 15% restock fee is discretionary as stated on the returns form - if these are returned unused in the original packaging we can look at waiving this for you. If you would like to discuss this then by all means you can speak to any of our helpful team on 01473 461800.

Posted 2 months ago

“Design flaw - hooks come out of the boards easily, hence having to order more as a replacement. Shadow boards would benefit from having fixed hooks, and also bend quite easily. Nice looking boards, however above alterations would improve this product design..”

Helpful Report

Posted 1 year ago

Hi Andy. Many thanks for posting your review - its always great to get feedback, both good and bad, as this helps us make sure that we have the best solutions available for our customers. I am sorry to hear about the issues you have experienced with the Through board hook system. This was introduced as a major design improvement as it allows for easy replacement and more importantly you can remove the hooks and deep clean as part of your hygiene controls. I can honestly say that since we introduced these a number of years back, we have not had complaints about these and as such I would be very interested to explore the issues you have experienced further with you to understand them better. I can then work out a plan for getting this sorted. Thank and sorry again. Jeremy - Customer Support Team. 01473 461800

Posted 1 year ago

“The order was processed quickly but the wrong type of test piece has been sent. Requested a test tablet but a test stick has been sent. Request for exchange has been sent and acknowledged by Klipspringer representative but nothing further was actioned.”

Helpful Report

Posted 1 year ago

Hi Monika. I am really sorry that we have not provided you with the level of service you would normally expect form us. We do appreciate the feedback. I believe that you have already had a conversation with my colleague Callum and he is getting this sorted out for you. Any further problems then please do let me know. Jeremy - Customer Support Team - 01473 461 800. Thanks and sorry again.

Posted 1 year ago

“The planning for the delivery of the instruments is terrible, I sent two laser probes for calibration before Christmas and I have sent an email stating that we will resume operations on the New Year on 3rd January. The instruments were delivered on Saturday Christmas eve and the factory was closed.”

Helpful Report

Posted 1 year ago

Hi Marthica. Many thanks for your feedback and I am really sorry about the poor level of service you have received from our courier partners on this occasion. As per the email I sent you when you first brought this matter to our attention, the courier should NOT have delivered your package on Christmas Eve as it is a stipulation that it should be signed for. Therefore regardless of when we dispatched it should not have been delivered until you were open. That said, I accept that in the situation it would have been better to have dispatched on 3rd Jan and we have taken your feedback on board. I will contact you separately about this delivery to check that you have received it okay. Sorry again - Jeremy - Customer Support Team. 01473 461800

Posted 1 year ago

“STILL SOME ITEMS ARE NOT RECIVED”

Helpful Report

Posted 2 years ago

Good morning Prakash, Thank you for your feedback. We are really sorry that there have been production delays on the products you are waiting for, which we outlined on our email to you on 15th March containing due dates. We appreciate that any delay is unacceptable, and we will message you directly to confirm delivery dates on the products and will do all we can to get the goods to you as soon as possible. Many thanks, Ella Ward 01473 461800

Posted 2 years ago

“It took 4 months for the product to be sent out. It still hasnt arrived.”

Helpful Report

Posted 2 years ago

Good morning and many thanks for your review and feedback. I have had a look in to this and I can see that your equipment was dispatched on the 31st Jan and was delivered on the 1st Feb @ 16.39. I will email the proof of delivery to the store email address for you. I absolutely agree that 12 weeks was too long for you to have to wait for this and we are sorry about the manufacturing delays, due to electronic components not being available, you experienced. This has affected a lot of different industries. Unfortunately the complications in the supply chain meant it was hard to provide regular and accurate updates but we have certianly learnt from this situation. Very happy to discuss this if you would like to give me a call or you still have trouble locating the goods. Jeremy Elphick - Customer Support Team - 01473 461800

Posted 2 years ago

“The item I ordered was delivered to the wrong place, when I went to collect it it wasn't there. Reason being it has someone else's name on it and they had been informed and collected it (they didn't know what it was or who it belonged to so it sat in their office until I found it). The only way for me to find out where it was was to email everyone on site ( a lot of wasted time). This has happened before on a couple of occasions and I have contacted you about it to ask you to make sure my name and address is on the parcel but obviously that hasn't been taken into consideration”

Helpful Report

Posted 2 years ago

Dora, many thanks for your review. As you know from many years of working together, we pride ourselves on our customer service and one error is one too many! Further to our conversation just now, we have adjusted the way your delivery address is set up on our system so this should not happen again. Thanks again for your feedback and sorry for the inconvenience. Alex Carlyon 01473 461800

Posted 2 years ago

“50% of handles missing”

Helpful Report

Posted 2 years ago

Many thanks for your review - We appreciate all feedback both good and bad - I am sorry that we haven't met your expectations on this occasion. Unfortunately, we didn't have enough of those particular handles to fulfil your order which you would have received notification of when we sent you the Dispatch notification email. Apologies if this wasn't clear enough. If you would like to make contact with me personally, I would be happy to provide you with an update and have a look at other alternative products we have available. Jeremy Elphick - Customer Support Team Leader 01473461800 jeremy.elphick@klipspringer.com

Posted 2 years ago

“The prices have increased from when I raised a PO on Friday to ordering on Monday?!”

Helpful Report

Posted 2 years ago

Thanks for submitting your review Shaw. As we communicated earlier in the year, supply chain prices are somewhat volatile at present and whilst are working hard to keep our prices as low as possible, this has resulted in a further small price increase that came in to affect this morning. We are honouring quotes raised prior to today but unfortunately you slipped the net as you didn't have a quote. We will of course be happy to roll back the prices for you on this order and I will email you to this affect. Please call me to discuss further if you would like to - Jeremy 01473 461800.

Posted 2 years ago

“Delivered to Wrong Address. still haven't received package.”

Helpful Report

Posted 3 years ago

Really sorry about this Shane. Very happy to look into this for you as it looks like the delivery has been made . Please call in to our Customer Service team on 01473 461800 and we will get straight on to it. Thanks, Jeremy.

Posted 3 years ago

Klipspringer Ltd is rated 4.8 based on 1,481 reviews