Klipspringer Ltd Reviews

Name: Klipspringer Ltd
Rating: 4.82

4.8 Rating 1,481 Reviews

97 %

of reviewers recommend Klipspringer Ltd

4.8

Based on 1,481 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Klipspringer Ltd:

As the dependable partner of choice, Klipspringer has been helping the complete food sector achieve 'compliance with confidence' for over 20 years, through innovative food safety, hygiene and visual management solutions.

Visit Website

Phone:

01473 461800

Email:

sales@klipspringer.com

Location:

Rynor House, Farthing Road,
IP1 5AP

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Klipspringer Ltd 5 star review on 11th February 2022

Suzanna W

Klipspringer Ltd 5 star review on 22nd July 2021

Joshua G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not detectable. Raise the issue with Klipspringer, not a proper action was taken.”

Helpful Report

Posted 1 year ago

Hi Ehsan. Many thanks for your review - we really appreciate all feedback - good and bad! With regards to your specific issue I am sorry that you didn't feel that our response to your query was satisfactory - we take our product integrity and commitment to giving our customers the very best products and advice very seriously. As such I wanted to make it clear in my response that for any metal detectable pen you purchase, the delectability of the pen will rest entirely on the size of the piece you put through your detectors and the sensitivity it is set to. As you asked for a replacement I wanted you to understand that I would not expect any different results for a different case of pens as the pigment used will be of the same type. If you are not happy with the pens then by all means we would be happy to take them back and provide you with a credit for them, however I don't believe the results you get will be any different with any other type of pen. I am sorry again that I wasn't clearer and would be very happy to discuss this with you if you would like to contact me on the phone or by email. Jeremy Elphick - Customer Support Team - 01473 461800 - jeremy.elphick@klipspringer.com

Posted 1 year ago

“Hi, I have not received the order and it is frustrating that there is no action on this following my emails being sent. I am told the parts were delivered but in fact were not as I have already checked that with my contact on the site. Regards Maciej Sidorenko Kerry Omagh”

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Posted 1 year ago

Good afternoon Maciej, Many thanks for your review and I am really sorry that this order hasn't been delivered. As you know I was looking into this for you as the courier says it was delivered and signed for although I appreciate that you have not located it. I did send you an email on the 22nd which I was waiting for a response on so we can get this resolved as quickly as possible. It is unfortunate that the Christmas break has got in the way and you may have missed this? Apologies for the experience on this order and I will make contact with you and get this resolved today. Jeremy - Customer Support Team.

Posted 1 year ago

“Didn’t receive product. Called regarding it, never heard anything back.”

Helpful Report

Posted 1 year ago

Good morning, Douglas, I am very sorry about your recent experience with Klipspringer which I can assure you is not representative of how we do business. I can see that you called in on Tuesday and I will speak to the colleague concerned to see if there was a communication breakdown. I have tracked the delivery and it is being shown as having been delivered to you on the 22nd @ 9.46am and I will email you the proof of delivery details separately and then call you to get this resolved. You can reach me at any time on 01473 461800. Very sorry again. Jeremy Elphick - Customer Support Team Leader jeremy.elphick@klipspringer.com

Posted 1 year ago

“I haven't received this delivery”

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Posted 1 year ago

Good afternoon Michelle. Many thanks for posting your review and I am really sorry you have not received this order yet. I have tracked this on the DPD website and this is showing as having been delivered on the 17th Nov @ 12.09 pm to your reception. I will email you details of this and I hope it helps you track these down! Anything else I can help with then please let me know - Jeremy - 01473 461 800 jeremy.elphick@klipspringer.com

Posted 1 year ago

“These knives easily break, the mechanism jams and both the blade or casing has broken on most of them that we have purchased.”

Helpful Report

Posted 1 year ago

Hello Yvonne, thanks for your feedback although very sorry to hear that you have had problems with these Safety Knives. Its not feedback we have received in the past so I will arrange for one of the team to make contact with you to discuss your application in more detail.

Posted 1 year ago

“Easy to Use the Website”

Helpful Report

Posted 1 year ago

Hi Berkan, Many thanks for your review. It would be great to understand what if any issue you were having with the website and to know how we could improve it? Your review does indicate that it is easy to use so I wonder if you meant to click more than one star? Please feel free to get in touch and I would be happy to help. Jeremy - Customer Support Team - 01473 461800

Posted 1 year ago

“Very poor order not complete”

Helpful Report

Posted 2 years ago

Many thanks for your review Gary - We appreciate all feedback both good and bad! As per my earlier email correspondance, apologies that we missed off one of the scoops you ordered. I have organised this to be sent out to you and this will be dispatched straight away. Your other items on the order which are being made for you will follow on as soon as they are ready. Please feel free to contact me if you need to discuss this further- Jeremy Elphick - Customer Support Team - 01473 461800.

Posted 2 years ago

“took far too long”

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Posted 2 years ago

Good morning and many thanks for your review. It is important to get customer feedback and we welcome all reviews both good and bad! We are really sorry for the delay in supplying the technical equipment you ordered and we absolutely agree this took far too long! This was due to significant delays in production of electronic components for your Oil monitor which has affected a lot of different industries as you may be aware. We are pleased to say that this is being addressed and we expect to be able to provide the usual fast dispatch and levels of service you have come to expect very soon. I would be very happy to discuss this with you if you would like to call me direct. - Jeremy Elphick - Customer Support Team - 01473 461800.

Posted 2 years ago

“my purchase was for detectable whiteboard market pens”

Helpful Report

Posted 2 years ago

Good afternoon. Many thanks for your review. Your opinion really matters to us and all feedback is welcome - good and bad! It looks like your order was for detectable whiteboard markers and I believe that this is what we dispatched? Please do contact me on the below number or email as I would be very happy to understand your problem and put any mistakes we have made right for you. Jeremy Elphick - Customer Support - 01473 461 800 - jeremy.elphick@klipspringer.com

Posted 2 years ago

“Product was delivered to the wrong site. still awaiting delivery 5 days later.”

Helpful Report

Posted 2 years ago

Hi. Many thanks for posting your review. Our customers opinion of how we do, both good and bad are really important to us, especially when things haven't gone so well. We are really sorry that our delivery partners made the error on your order. It was very frustrating that the site they delivered to was subsequently closed for 5 days so we could arrange collection and re-delivery straight away. I understand that those goods are now on site and we will of course be feeding back to the delivery company how disappointed we were with them. I trust that this will not spoil your opinion of us too much and please do contact me if you would like to discuss this or any other matter. Jeremy - 01473 461800

Posted 2 years ago

“Whilst the Key Account Manager for our site was extremely keen to have our business, when asked to come back with a more comprehensive quotation, he reluctantly did so and on top of that, we received the incorrect product specification. Upon feedback, he then stated that in fact it is our own error for not having enough dialogue with him, when in fact we have specified that the discussion was based on the original product we have ordered. In the end we have realized he did not make the quote more comprehensive, he just sold us a cheaper product, which did not fit our specification. A fitting word of advice for any future purchases would be focusing on action not debate and more attention to detail to what the customer needs.”

Helpful Report

Posted 2 years ago

Hi Bianca. Many thanks for your review. We value all feedback, both good and not so good and we are really sorry that we have fallen short of expectations on this particular occasion. I know you have been in conversation with our team already and I can assure you that we are fully committed to working with you to get a resolution on the issues with your order. Many thanks and please let me know if I can do anything to help in the meantime - Jeremy Elphick - Customer Services 01473 461800.

Posted 2 years ago

“Poor delivery service”

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Posted 3 years ago

Hi Anna. Sorry that this has happened. I know we have been in contact and we are doing everything we can to rectify the situation as quickly as possible. Jeremy.

Posted 3 years ago

Klipspringer Ltd is rated 4.8 based on 1,481 reviews