“Wish I could give this company 0 stars! The reviews below are accurate, this company tied my dad into a 3 year arrangement through a phone call - he wasn't aware he was contracting & we never had the opportunity to look at terms. My parents get no internet connection most of the time, can never stream programmes online and termination costs are so high that they can't leave and alternative providers won't take them on as they're stuck in a landline agreement with Kinex also. STAY CLEAR”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“customer beware,this company almost gave me a nervous breakdown.....Lots of lost business....no broadband over the Christmas holidays.
They all tell one lie after another and no one seems to communicate with each other.
The fact that they are are company selling communication is a joke”
Hi Ms. Ford, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“AWFUL - WOULD NEVER USE AGAIN. WHEN ENDING CONTRACT ENSURE YOU GIVE ENOUGH NOTICE ETC, AND WATCH FOR EXTRA COSTS. KEEP CLEAR IS MY ADVICE! AND PHONE CALLS! THEY DON'T STOP, THEY DO NOT RESPOND TO WRITTEN COMMUNICATION JUST CALLS.”
Hi Ms. Beavers, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Never got to signing anything. The sales pitch was flawed from the start. Promising too much at reduced prices for 1 year and locking you in to a three year contract which from second year onwards would cost more than old contract. I don't like pushy sales people.
Anyone that says they will undercut all the opposition has to make some money somewhere. Guess where that is!!”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to our sales calls. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Abusive, threatening staff. How these guys stay in business is beyond me. I get calls from them on a regular basis but the calls don't stop when I ask to not be called again. Threatened by a member of staff that they knew where I was - so be careful. Nasty bunch.”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the sales calls you received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“incompetent staff who dont know the new consent laws been dealing with agreed call backs 4 nearly 5 months now still nothing even the complaints dept is an utter joke how do you complain about a complain. always kept on hold 4 hours
Avoid at all costs”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“what a big mistake we have made by transferring to this outfit !!!!!! its now over a month and still we have no broadband also changed our mobile net work over to them (0r tried) was told we would have phone 3 to 5 working days then told it would on Wednesday 29/01/2020 which is two weeks from the order. guess what lol no phone still. passed from pillar to post with blatant lies I am sure coco the clown is running this company”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“We had a phone service for approx. 5 years, we added broadband & aligned the two 12 month contracts and the service was good. After 9 months the customer service team increased the prices substantially without our agreement, lied numerous times during discussions therefore in accordance with the terms we advised we are not renewing.
All not fine now; they are calling weekly and advising over £300 pound penalty........................ongoing problem.
Do not contract with Kinex.”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Terrible company to deal with. Sales rep promises to save money and minimum disruption to your service during the changeover.
We are without phone lines now for 8 days and counting.
Avoid at all costs.”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“AVOID! absolutely shocking company who think it is ok to use threatening behaviour to get people to sign contracts, will not take no as an answer and refuse to leave when asked on numerous occasions. AVOID!”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Unbelievably poorly run company. Their ethos is to lie and take as much money as they can through those lies. Spoke to an agent over the phone about it and he even agreed my observation is unfair. Need to be put on bbc watchdog as far as I'm concerned...”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“AVOID this company like the plague. Lied to, mis-sold products. Tried to terminate, but have billed running into 5 figures. Would leave a zero review if I could!”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“An absolute nonsense of a company who are charging us almost double our last supplier despite their salesman having guaranteeing us we would be cheaper with them. I wish I could meet him again!”
Hi Mr. Peacock, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
