KG Smith & Son Reviews

Name: KG Smith & Son
Rating: 4.83

4.8 Rating 40 Reviews

95 %

of reviewers recommend KG Smith & Son

Company Reviews

Metrics

Info

4.8

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 048 2316

Email:

info@coalmerchantsuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from start to finish . good communication and friendly staff. The delivery lads were really helpful .Will definitely use again”

Helpful Report

Posted 1 month ago

“Dear admin team Just wanted to feedback that service and the order was brilliant from end to end and Jaime delivered. Also couldn’t have been more helpful in putting it in my garage for me. Definitely recommend you definitely happy to write something for your website and will be using you again, thanks ever so much. Best regards Dan H”

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Posted 1 month ago

“Excellent service, Ricky the delivery driver was friendly and helpful, Cannot be faulted. Good price for the coal in the current economic climate. This is now my go to coal merchant.”

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Posted 2 months ago

Thank you so much for your 5-star review! We're so glad you had great experience from our delivery driver, Ricky. Thank you again for your kind words - We look forward to working with you again in the future. Regards, KG Smith

Posted 2 months ago

“Received my coal delivery, very competitive on price and service with a smile from their driver Leon, will be ordering again.”

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Posted 2 months ago

Thank you so much for the great review! We're so glad you had great experience from our delivery driver, Leon. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“Excellent delivery service and a friendly driver (Leon). Put my coal exactly where I wanted and was a good price.”

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Posted 2 months ago

Thank you so much for your 5-star review! We're so glad you had great experience from us. Regards, KG Smith

Posted 2 months ago

“Extremely happy with the service from KG smith. Good price, good delivery time and brilliant delivery service. Will definitely use them again”

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Posted 3 months ago

Thank you so much for your great review, Andy! We're so glad you had a great experience from us. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“Always helpful and efficient. We have been customers for over 20 years and will continue to be. Our delivery is complicated, but the drivers are always more than happy to complete the drop without any problems. This visit, Neil was the latest in a long line of happy drivers!”

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Posted 3 months ago

Thank you so much for your 5-star review and for your repeat business. We're delighted to hear that you had a great experience with our services. Regards, KG Smith

Posted 2 months ago

“The delivery driver, Mark was simply charming. He arrived on time and stacked the bags of coal quite beautifully. Nothing was too much trouble. He is a real credit to the company.”

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Posted 3 months ago

Thank you so much for your 5-star review! We're so glad you had great experience from our delivery driver, Mark. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“Order for 500kg of Multiheat placed on Thursday, delivered Monday 9am Used KGS solid fuels for years but first time ordering in bulk instead of grabbing a few bags when passing a stockist. I had a stupid moment placing my order online and a call to the office sorted that out very quickly. Put your glasses on Steve LOL. Very nice bloke- Neil the driver phoned 1/2 hour before delivery and offloaded quickly. I stated a kerbside delivery (didn't say side access was poor) and I was ready to barrow down an alley and around the houses but got distinct feeling that Neil hadn't expected to drop 20 x 25kg at the kerb and be straight off. Guess I forgot in the age of door-step and run.. that coal men actually deliver. Many thanks.”

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Posted 4 months ago

Thank you so much for your 5-star review, Steve! We're so glad to hear that you had great experience from the team. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“I called KG Smith for a quote for smokeless fuel on Sat and it was delivered free on the Tues! As I was going to be out, I left instructions with the sales team re where to leave it. As it happens the driver, Mark, called me the night before to check I would be happy with a 7:30am delivery, before I was going out. Such a friendly snd convenient service that's rare to find these days! Yes, the fuel had gone up since last year, but what hasn't. I was happy with £16 a 25kg bag delivered free to me in Northampton.”

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Posted 4 months ago

Thank you so much for your great review, Sally! We're so glad to hear that you had great customer service from the team. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“Found this company by chance whilst looking for horse bedding. I ordered a pallet of strawmax pellets. They delivered this morning; I was expecting curbside delivery and that I would have to move all 65 bags to my storage shed as with other companies I have used. However, Leon delivered and stacked the bags directly to my storage. Wonderful service and I would highly recommend!”

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Posted 4 months ago

Thank you so much for your 5-star review, Vicky! We're so glad to hear that you had great customer service from the team. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“We been having kgs delivery's of coals for over 10 years good prices and outstanding customer service all ways delivered on time very reliable company the best in West 100% no one comes close to this company”

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Posted 4 months ago

Thank you so much for your great review, Creswell! We're so glad to hear that you had outstanding customer service from the team. Thank you again for your kind words! Regards, KG Smith

Posted 2 months ago

“I have been using KG SMITH for several years now and have had good service. Neil the delivery chap is always reliable.”

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Posted 4 months ago

Thank you so much for your 5-star review, Liz! We're so glad to hear that you had a fantastic service from Neil. Thank you again for your kind words!

Posted 4 months ago

“This time we ordered on line. We received a courtesy call from Mark out delivery man the day before who provided an eta and said he would call if delayed. Mark arrived early he was very polite and courtesy he offered to walk coal to its home. Great experience and no hesitation in recommending. Thank you KG Smith.”

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Posted 4 months ago

Thank you so much for your review, Sandra! We're delighted to hear you had a great experience. We look forward to working with you again in the near future. Regards, KG Smith

Posted 4 months ago

“I've been dealing with K.G Smith & Son for over 8 years. Belinda has always been a pleasure to deal with, she's so funny and a credit to the company. We always have a laugh and a joke.”

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Posted 4 months ago

Thank you so much for your 5-star review, Peter! We're so glad to hear that Belinda is always a pleasure to deal with. Thank you again for your kind words! Regards, KG Smith

Posted 4 months ago

“Had a bulk bag delivery this week. Brilliant service- special mention for Belinda, thanks for your help”

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Posted 4 months ago

Thank you so much for your great review. We look forward to delivering to you again in the near future. Regards, KG Smith

Posted 4 months ago

“Belinda and Louise are always helpful even to the point of taking orders out off office hours from me, as a fuel supplier myself one call to the team and my orders are promptly sorted. And the lads know the kettle is always on once we have finished unloading 👍great service all the time👍”

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Posted 4 months ago

Thank you so much for your great review, Nick! We're so glad to hear that you had a fantastic service from the team. Thank you again for your kind words! Regards, KG Smith

Posted 4 months ago

“Elliot delivers my coal promptly and puts it in coal shed. Friendly and reliable. Competitive price and Elliot also brings me logs (multi-fuel burner). Ordering is easy on phone to their office. Highly recommend this company.”

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Posted 4 months ago

Thank you so much for your 5-star review, Linda! We're delighted to hear that you would recommend us. Thank you again for your kind words! Regards, KG Smith

Posted 4 months ago

“really good service . excellent communication .mark the delivery driver was really helpful .”

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Posted 10 months ago

“Fast and efficient service; service with a smile as well.”

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Posted 1 year ago

KG Smith & Son is rated 4.8 based on 40 reviews