KG Smith & Son Reviews

Name: KG Smith & Son
Rating: 4.81

4.8 Rating 69 Reviews

96 %

of reviewers recommend KG Smith & Son

Company Reviews

Metrics

Info

4.8

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 048 2316

Email:

info@coalmerchantsuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had a delivery of smokeless coal - x20 25kg sacks. The delivery was organised for next day and this was carried out as promised. The delivery team were very courteous and helpful. I have ordered smokless coals from KG Smith & Son on more than one occasion and have never been let down. I highly recommend them for your fuel needs.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your kind review. We’re pleased to hear the next day delivery met your expectations and that our delivery team were courteous and helpful. We’ll pass your thanks to the team. Kind regards, KG Smith & Son

Posted 2 months ago

“I had a minor problem on my delivery of solid fuel. The problem was soon corrected to my satisfaction. Thank you Belinda.”

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Posted 5 months ago

Thank you for your kind review, Roger! We’re delighted you had a great experience with KG Smith & Son. We’ll pass your thanks to the team. Kind regards, KG Smith & Son

Posted 4 months ago

“From a very friendly telephone operator to a delivery made just a couple days later, KG Smith continues to provide exceptional service levels. I won't go anywhere else for my coal and wood!”

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Posted 10 months ago

Thank you for your kind words, Clive! We’re delighted to hear you had a friendly experience from calling us to the speedy delivery. We’ll pass your thanks to the team. Regards, KG Smith & Son

Posted 10 months ago

“Excellent service. The quality of the coal is great - very little ash. After the first time the driver puts the coal into the bunker even though I am out.”

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Posted 11 months ago

Thank you for your kind review. We’re delighted to hear you’re happy with the quality and service and that our driver could place the coal in the bunker for you. We’ll pass your thanks to the team. Regards, KG Smith & Son

Posted 10 months ago

“Wow what a great Company! Excellent knowledge, great product and good prices. Their customer service is superb - my query was dealt with immediately and replacement coal was delivered by Cyril who loaded and unloaded his van in the pouring rain. 10 out of 10”

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Posted 11 months ago

Thank you for your wonderful review, Mike! We’re thrilled to hear you were impressed with our knowledge, product and pricing, and that Cyril went above and beyond in the rain. We’ll be sure to pass your thanks to Cyril and the team. Kind regards, KG Smith & Son

Posted 7 months ago

“Been with this company for 25 years, my hubby used them when he first moved to Northampton in 1966. They are well above a normal standard of service with great customer care, delivery and general service. Highly recommend and thank you for your excellent service.”

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Posted 11 months ago

Thank you for your wonderful review, Lorraine! We’re honoured to have served you and your family for so many years and are thrilled you’re happy with our service. We’ll pass your kind words to the team. Kind regards, KG Smith & Son

Posted 7 months ago

“Helpgul ftiendly service great prices have used you for over 50 years”

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Posted 11 months ago

Thank you for your kind words, James! We’re delighted you’ve trusted KG Smith & Son for over 50 years. We’ll pass your thanks to the team. Kind regards, KG Smith & Son

Posted 7 months ago

“The staff answering the telephone are always polite, make sure that your order is correct, and delivery is always within a speedy time frame. They will text with a delivery date so that you can make alternative arrangements, and the delivery guys make sure as to where you actually want your order. happy days, happy customer, happy staff.”

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Posted 11 months ago

Thank you for your kind review, Dave! We’re delighted to hear you had a positive experience from our team. Kind regards, KG Smith & Son

Posted 7 months ago

“Good advice on phone. Good. communication regarding order delivery. Delivered on time by polite efficient delivery staff.”

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Posted 11 months ago

Thank you for your kind words, David! We’re delighted you had good advice on the phone, clear communication and on-time delivery. We’ll pass your thanks to the team. Kind regards, KG Smith & Son

Posted 7 months ago

“Great service from friendly staff with excellent product knowledge”

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Posted 11 months ago

“Very polite staff take your order and the text the day before delivery is most helpful. As always the delivery was left clean and tidy. Neil brought our last order and was very polite. Cannot fault KGS.”

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Posted 11 months ago

“Very easy to place order with well-informed and polite staff. A telephone call the day before delivery is most helpful. Delivery drivers are well-trained and very efficient.”

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Posted 11 months ago

“Been using this company for a couple of years now buying logs , drivers always courteous and asking where to place goods , staff very good with communications on delivery options”

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Posted 11 months ago

“Arrived on time as weather was freezing on day of delivery, driver cyril was very helpfull delivering to my shed , been using for years , competitive prices and helpfull staff in office, thanks again !”

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Posted 11 months ago

“KGS are a fantastic company. I’ve been using them for a few years for my horse bedding. Ordering is so easy. Customer service are lovely. Delivery always on time and when you forget to order and ring and it arrives before 8am the next morning. You can’t ask for more. Thank you to all your hard working staff.”

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Posted 11 months ago

“KG Smith are always helpful delivering my coal as and when I need it. Friendly sales team when taking my order. The driver always follows the instructions left with the sales team as to where I want the coal stacked and it is always tidy”

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Posted 11 months ago

“Great products and customer service many thanks”

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Posted 11 months ago

“We have coal deliveries every fortnight, always on time and accurate. The customer service over the phone is consistently cheerful & helpful. Always a confirming text to say that the delivery will be made the next day. Thoroughly recommend their service.”

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Posted 11 months ago

“The staff are very help just great team”

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Posted 11 months ago

“Popped in this morning to grap some bags of Oxbow to top up stores for Winter. Came away with a selection of fuels after speaking to a young lady. Its nice to deal with staff who fully understand the products they have on sale.”

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Posted 1 year ago

KG Smith & Son is rated 4.8 based on 69 reviews