“I have been emailing and messaging and no contact number to get my refund as I ordered and revived the wrong size in trainers.
So needing to return them.
I have been waiting and needing the refund asap as need the money back to get the trainers in the right size for my son.
It’s quite shocking that can’t get in contact with anyone and get refund.
The good part about the service is that they were delivered very quickly.. but can’t get a refund tnat quick. No returns label in the box which is really bad”
Hi Laura
Thanks for sharing your feedback we are sorry your experience did not match your expectations. We work hard to ensure customer queries are replied to in a timely manner which is usually within 24 hours but we aim for sooner.
On this occasion I know we were late coming back to you and we hold our hands up.
Please rest assured we take your review seriously and will investigate what went wrong in this instance.
Please reach out if we can be of any further help
“Any good Reviews on here must be fake. As I purchased some shoes. I haven't received them, I've contacted them through email and their Instagram account and no response. It's a scam! Don't buy from this company.”
“I ordered two items and my item, worth 400 GBP, was missing. After emailing several times about this they ignored me and did not give me my shoes or money back. This is super frustrating and would not recommend buying online from them. I have emailed over 5 times and they have viewed them and chosen to not respond. And there is no way for me to track my order either.”
Hi We are sorry to hear that you have experienced problems with your oder
It is highly unlikely this would happened unless there is a legitimate reason.
We are happy to look into this for you, please send your order number to james@kershkicks.co.uk, so we can help
“I placed my order more than a week ago and have still had no notification regarding delivery however I have received an email to review the item! I contacted Kershkicks via Instagram but have still not had a reply..”
“Impossible to talk to anyone about an order I received. Now into day 5 of emails and still no resolution. Shoes arrived in a damaged box (outer packaging intact so damaged before packing) - Christmas pressie so cannot give in this condition. Really poor service !”
Out of respect for Virgil Abloh's sad passing, we decided to remove Off White products from sale. That is why your order was cancelled, we apologise for any inconvenience caused.
The Kersh Kicks Team
“Scratching along suede and some bits off colour needed these at the time they were delivered for my outfit for going out so I just put up with it was noticable and quite annoying though”
“Item came damaged upon arrival, when I emailed to discuss the damage they kept telling me to “send the shoes back”, very unhelpful, collectable has lost value but quick delivery.”
