John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.81

4.8 Rating 1,936 Reviews

96 %

of reviewers recommend John And Ginger

4.8

Based on 1,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two items from you and both were not worth the high price and the results were very poor.”

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Posted 6 years ago

“Can't write a review as I have only had one item from you and was not impressed with it”

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Posted 6 years ago

“Awful service, haven’t received my product and no one has responded to my emails to customer service”

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Posted 7 years ago

Dear customer. We don’t understand why you haven’t received our emails. We are waiting for you to reply to our emails to confirm your address as it seems incomplete. Please can you check all your email folders and get back to us as soon as you can. Thank you for your feedback.

Posted 7 years ago

“I forgot to press the promotion code when I checked out and thereby missed the promotion even though I contacted the firm within 10 minutes after the purchase. Nobody at John and Ginger bothered to answer my email regarding this either.”

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Posted 7 years ago

Dear Customer, as most people understand, offers have a starting & ending time. However, we do our very best for our customers always. So, we applied the discount to your order anyway. We can't understand why you haven't received any of our emails saying when your discount was going to be refunded to your card. I confirmed that this has been done already! We appreciate your feedback. Many thanks!

Posted 7 years ago

“Lid was damaged and didnt get any free samples poor service”

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Posted 7 years ago

Dear Customer, sorry to hear that the lid got damaged in transit. You could've contacted us, so we could've done something about it. As you can see by most of our other reviews, we are very generous with our free samples. However, a mistake could've happened. Once again, please contact us next time so we can make sure that you are 100% satisfied with our service. Thank you for your feedback.

Posted 7 years ago

“I still did not get my goods which were ordered on 9/5/18 Thanks a lot ...”

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Posted 7 years ago

Dear customer, I am sorry to hear that you have yet to receive your order. I can confirm that its has been despatched, although we do find that parcels to your country do take longer than normal to be delivered. I can see that you opted for our free delivery option so we are unable to track your parcel, it usually leaves the U.K within 3 working days, and even tracked parcels can take a month to 6 weeks to be delivered to your country. It will get to you, however its just seems to take longer to pass through your system in Israel. Customer services have also sent you an email. Thank you for your feedback.

Posted 7 years ago

“Did not contain contents I expected. Contacted customer services but have had no reply.”

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Posted 7 years ago

Dear Customer, we're sorry that you're unhappy with your purchase. Unfortunately, we haven't received any email from you. Please contact customer care so we can help you further. Many thanks for your feedback!

Posted 7 years ago

“Parcel has not yet been delivered...We are still waiting for the parcel..Since it was ordered through normal delivery option I can’t even track the order and the parcel has not been delivered yet..Very unhappy with this order.. I request you to kindly find out what has happened with my parcel and kindly get back to me ASAP... Thank u!!! Regards Smitha”

Helpful Report

Posted 7 years ago

Dear Customer, we're sorry your parcel hasn't arrived as quick as you expected it. Parcels going to India, and also to Russia, Brazil or Australia take longer than most other countries. We haven't received an email from you about this at all. We recommend you to upgrade your delivery service from the free delivery service to an International Premium delivery at the checkout, when you need your order to get there much quicker than what we show on our free delivery service details. Please contact customer care with your information so we can help you further. Many thanks!

Posted 7 years ago

“I recently purchased a Kure nail polish online and when it arrived it was far more orange than I wanted. It is unopened and I contacted you to ask to make an exchange. I'm still waiting to hear back”

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Posted 7 years ago

Dear customer, thank you for your feedback. For reasons of health and hygiene we are unable to make exchanges or refunds on cosmetics, brushes and nail polishes, as stated in our terms and conditions. Our skincare experts are available via live chat and telephone should you need advice or help in selecting the right colour. We apologise for any inconvenience and thank you for your kind understanding. Best regards, John And Ginger.

Posted 7 years ago

“The lotion smelt like fish, it had a nasty unpleasant smell.”

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Posted 7 years ago

Dear Customer, we're sorry to hear that you didn't like the smell of this product. It is a very popular OPI product and we haven't had any complaints about this Avojuice during the last 10 years that we have been an AUTHORISED OPI Stockists. Please, if you have any bad experience or you need any advice about a product contact customer care so we can do something about it, we haven't had any communication from you about this at all. Thank you for your feedback!

Posted 7 years ago

John And Ginger is rated 4.8 based on 1,936 reviews