“After a hiccup over the garage door size, the installation was re-booked and all went smoothly. The fitters were excellent, the site was cleaned and the explanation on maintenance and operation couldn't have been better.
Thanks to all at JB Doors”
“Original quotation completed by Phil Dyson and cant recommend the guy high enough. Lets be honest, salesman have a tendency to be a little obnoxious and untrustworthy. Phil however has good experience and knowledge of his products, but also comes across as a genuine nice person with no pushy sales techniques.
Always got back to me when he said he would. The main reason i chose this company over other quotes.
The customer service after this point was a little disappointing, hence part of the reason for a star drop.
After the main office rang me to take a deposit, i heard nothing. A month after paying the deposit, i emailed JB to ask for an update on the order, but had no reply.
A week or so later, i called the office to ask for an update, they couldnt tell me and I was told someone would call me back, but they didnt. So after another few days I rang again and got advised the garage door was with them. Unfortunately no one had called to arrange a fitting date with me.
Again, I heard nothing further until I rang a couple of days before the fitting date to ask for an approximate time of arrival for the fitters.
On to the fitting day, the two chaps arrived at the time advised and had the door installed in about 3 hours. Not sure on company policy, but one of the fitters had a few cigarettes on my drive, not sure if this ok or not?.. But there were a few cigarette ends left on my property.
However, i am very happy with the job they did with fitting the door, its looks great and appears very good quality.
I was advised at quotation they would take my old garage door away, but they tried to escape without it! Took it in the end.