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Jane Clayton Reviews

4.8 Rating 9,342 Reviews
97 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,342 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
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Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

5
Steve B
Steve B
Verified Reviewer
“Our Roman blind is a top quality product. It was custom made but even so was delivered in a timely manner. Prior to ordering I was even clear advice on the phone. The blind was expertly finished and we are delighted with it.”
Jane Clayton 5 star review on 24th November 2022
Helpful Report
Posted 1 year ago
Thank you for your review Steve! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 1 year ago
5
Matilda K
Matilda K
Verified Buyer
“Very professional service, I received my beautiful fabrics super promptly, I highly recommend Jane Clayton.”
Jane Clayton 5 star review on 9th November 2022
Helpful Report
Posted 1 year ago
Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.
Posted 1 year ago
5
Verified Reviewer
Anonymous
Verified Reviewer
“Absolutely astounding service from Jane Clayton! After I phoned customer services to enquire about placing an order, I requested a fabric swatch. That arrived promptly. I then ordered a made to measure pair of wave curtains in a beautiful Wemyss fabric. They arrived in a couple of weeks and they were perfect. The price was much cheaper than I had been quoted elsewhere too. They were well packaged and I would use this company again and highly recommend them.”
Jane Clayton 5 star review on 8th November 2022
Helpful Report
Posted 1 year ago
Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.
Posted 1 year ago
5
Alice S
Alice S
Verified Buyer
“This Wallpaper is of the highest quality. Easy to Match the pattern and the overall effect is just so beautiful. I am very happy with the results”
Jane Clayton 5 star review on 18th October 2022 Jane Clayton 5 star review on 18th October 2022 Jane Clayton 5 star review on 18th October 2022
Helpful Report
Posted 1 year ago
It is great to hear that you are happy with your order. Your wallpaper looks great. Many thanks for your kind review, we look forward to hearing from you in the near future!
Posted 1 year ago
4
Caroline D
Caroline D
Verified Buyer
“I wasn’t aware Barnaby Gates was part of Scion. Order arrived very quickly and was well packed. Looks great on the wall.”
Jane Clayton 4 star review on 11th October 2022
Helpful Report
Posted 1 year ago
5
CAROLE V
CAROLE V
Verified Buyer
“Great service. Thank you.”
Jane Clayton 5 star review on 1st October 2022
Helpful Report
Posted 1 year ago
Thank you for your lovely review, Carole!
Posted 1 year ago
5
Rhian K
Rhian K
Verified Buyer
“Service was very good, there was a slight issue with the shipping but Louise sorted it straight away and kept me informed with what was happening at all times. Wallpaper is stunning and such good quality, I would definitely buy from here again”
Jane Clayton 5 star review on 30th August 2022
Helpful Report
Posted 1 year ago
Thank you for your review Rhian! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 1 year ago
5
Sarah B
Sarah B
Verified Buyer
“Lovely blind. Great quality. Prompt delivery.”
Jane Clayton 5 star review on 16th August 2022
Helpful Report
Posted 1 year ago
Thank you for your review, Sarah! We are pleased to hear that you are happy with your made to measure blind and look forward to hearing from you again soon.
Posted 1 year ago
5
Sara D
Sara D
Verified Buyer
“Love this material thanks!”
Jane Clayton 5 star review on 7th July 2022
Helpful Report
Posted 1 year ago
Thank you for your review Sara! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 1 year ago
5
Sally S
Sally S
Verified Buyer
“After taking months to make up my mind as to which William Morris style wallpaper to use , I am very pleased I chose this Ben Pentreath colourful design .”
Jane Clayton 5 star review on 7th July 2022 Jane Clayton 5 star review on 7th July 2022
Helpful Report
Posted 1 year ago
Thank you for your review! We appreciate your kind comments and hope to hear from you again soon.
Posted 1 year ago
5
Gay M
Gay M
Verified Buyer
“Fabulous company”
Jane Clayton 5 star review on 7th July 2022 Jane Clayton 5 star review on 7th July 2022
Helpful Report
Posted 1 year ago
5
Clare L
Clare L
Verified Buyer
“Beautiful quality curtains...I'm so pleased”
Jane Clayton 5 star review on 12th May 2022
Helpful Report
Posted 1 year ago
Thank you for your lovely review Clare! We are so pleased to hear that you are happy with your made to measure product! We look forward to hearing from you again soon.
Posted 1 year ago
5
Eunice A
Eunice A
Verified Buyer
“Ordered Made to Measure Curtains in a beautiful velvet from Clarke & Clarke's Martello Collection. The pinch pleat heading and lined curtains are expertly made which adds to the high quality of skill Jane Clayton & Co. have become renowned for. I can definitely recommend them and will be ordering from them again for future projects.”
Jane Clayton 5 star review on 3rd April 2022
Helpful Report
Posted 2 years ago
Thank you for your lovely review Eunice ! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.
Posted 2 years ago
5
Neal
Neal
Verified Reviewer
“Jane Clayton have a superb product range and we were pleased with the wallpaper we chose. Their service has been exemplary, the order arrived, as promised, within 5 working days and the after sales service from Jodie could not have been better. We highly recommend Jane Clayton and Company and thank them for all their help.”
Jane Clayton 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!
Posted 2 years ago
2
Evelyn H
Evelyn H
Verified Buyer
“We really like the fabric but unfortunately it had a hole right in the middle (see picture). We therefore will not be able to use it for the purpose we wanted to. Is it possible to get a reduction? We are quite unhappy we received a damaged fabric. Thanks”
Jane Clayton 2 star review on 9th March 2022
Helpful Report
Posted 2 years ago
5
Lucinda T
Lucinda T
Verified Buyer
“We ordered a Roman Blind. It took a few weeks to get here but is absolutely perfect for our window. Ordering online was quick and simple and we are very happy with our purchase.”
Jane Clayton 5 star review on 2nd March 2022
Helpful Report
Posted 2 years ago
Thank you for your lovely review Lucinda! We are so pleased to hear that you are happy with your made to measure Blind! We look forward to hearing from you again soon.
Posted 2 years ago
5
OrlaghM L
OrlaghM L
Verified Buyer
“Super fast delivery!”
Jane Clayton 5 star review on 15th February 2022
Helpful Report
Posted 2 years ago
Thank you for your review! We are pleased to hear that we were able to offer a speedy service.
Posted 2 years ago
5
Marie P
Marie P
Verified Buyer
“Brilliantly made curtains and blinds which arrived safely and carefully packed. Good communication, wood highly recommend Jane Clayton. Many thanks”
Jane Clayton 5 star review on 5th January 2022
Helpful Report
Posted 2 years ago
Thank you for your lovely review Marie! We are so pleased to hear that you are happy with your made to measure product! We look forward to hearing from you again soon.
Posted 2 years ago
5
Steven S
Steven S
Verified Buyer
“We love our rug and the customer service was superb after the delivery 🚚 driver had placed it in the most peculiar of places, since we weren’t in. Thanks so much!”
Jane Clayton 5 star review on 30th November 2021
Helpful Report
Posted 2 years ago
Thank you for your review, Steven! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 2 years ago
5
Jacki B
Jacki B
Verified Reviewer
“So delighted with my made to measure curtains. The website guided me effortlessly through the order process ensuring I ordered the correct width, fullness and drop. The curtains arrived at the due time, beautifully packed and with well tracked delivery updates. The curtains are exquisitely made, were ready-gathered for immediate hanging and even without creases! Thank you so much - they look absolutely beautiful.”
Jane Clayton 5 star review on 11th October 2021
Helpful Report
Posted 2 years ago
5
Amanda C
Amanda C
Verified Buyer
“I’m really cautious of choosing soft furnishings and ordering on line from a business I’m not familiar with but I was fortunate to have been able to look through samples elsewhere and had a good idea of what I wanted. The website was great and easy to use with lots of helpful tips about measuring. The price was competitive and the final result fantastic. I will definitely use Jane Clayton again and have recommended you to some of my friends. Thank you”
Jane Clayton 5 star review on 13th September 2021 Jane Clayton 5 star review on 13th September 2021
Helpful Report
Posted 2 years ago
5
Yvonne M
Yvonne M
Verified Buyer
“I’m a curtain maker and regularly use Jane Clayton for fabrics. They really do go above and beyond regularly. I would highly recommend them to anyone. Pictures are of a Zoffany fabric.”
Jane Clayton 5 star review on 10th August 2021 Jane Clayton 5 star review on 10th August 2021
Helpful Report
Posted 2 years ago
Thank you for your kind review Yvonne, your curtains look fantastic! We appreciate the recommendation and hope to hear from you again soon.
Posted 2 years ago
5
Adele F
Adele F
Verified Buyer
“The paper is amazing… it’s lovely quality and went down well”
Jane Clayton 5 star review on 6th August 2021
Helpful Report
Posted 2 years ago
Thank you for your review! We really appreciate your kind comments, your wallpaper looks fantastic!
Posted 2 years ago
5
Kirsty E
Kirsty E
Verified Buyer
“Really impressed with the overall quality and look of the woodland wallpaper I purchased. Such a lovely design and really easy to work with while hanging. Really impressed with the final look!”
Jane Clayton 5 star review on 26th July 2021 Jane Clayton 5 star review on 26th July 2021
Helpful Report
Posted 2 years ago
Thank you for your review Kirsty, your room looks fantastic! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.
Posted 2 years ago
5
Karen S
Karen S
Verified Buyer
“Great service, quality product and easy to work with. Really pleased with final look.”
Jane Clayton 5 star review on 14th July 2021
Helpful Report
Posted 2 years ago
Thank you for your review Karen! We are pleased to hear that we were able to offer an excellent service, your wall looks fantastic!
Posted 2 years ago
5
Alexandra W
Alexandra W
Verified Buyer
“Really helpful on the phone and super quick delivery”
Jane Clayton 5 star review on 13th July 2021
Helpful Report
Posted 2 years ago
Thank you for your review Alexandra, your bedroom looks great! We are pleased to hear that we were able to offer an excellent service!
Posted 2 years ago
5
Lee C
Lee C
Verified Buyer
“Fabulous selection of wallpapers at competitive prices, speedy efficient delivery.”
Jane Clayton 5 star review on 12th July 2021
Helpful Report
Posted 2 years ago
Thank you for your review Lee, your bathroom looks fantastic! We are pleased to hear that we were able to offer a speedy service.
Posted 2 years ago
3
Anthony Z
Anthony Z
Verified Buyer
“Finished product looks good but the only way I could get contrasting piping was to order them to be made with piping cord which added about £50 to the cost of 2 small cushions. They also took about 6 weeks to turn up. The customer services people were very helpful however and they tried their hardest to speed the order along.”
Jane Clayton 3 star review on 2nd June 2021
Helpful Report
Posted 2 years ago
Thank you for your feedback Anthony. We are pleased to hear that you are happy with your cushions! They look great! Our made to measure service does have a 6-8 week lead time and we do our best to provide cost effective bespoke quotations. We will hope to hear from you again.
Posted 2 years ago
5
Sharon A
Sharon A
Verified Buyer
“I have wanted a particular Orla kiely rug for a while. I didn't feel secure ordering from other sites online with the wait time. So I rang Jane Clayton. As always they were really helpful. Jane Clayton kept me informed with updates as to when I could expect my purchase. I have used this company before & the service is second to none. They are also extremely friendly when you ring them up. Nothing is ever a problem. Thank you for such fantastic customer service.”
Jane Clayton 5 star review on 30th May 2021
Helpful Report
Posted 2 years ago
Thank you for your review Sharon, your rug looks fantastic! We really appreciate your kind comments and hope to hear from you again soon.
Posted 2 years ago
5
Krisztina L
Krisztina L
Verified Buyer
“Absolutely stunning wallpaper, excellent quality and was very easy to put up after watching the online tutorial. Item arrived in very secure packaging. Will definitely buy again froM J&C”
Jane Clayton 5 star review on 26th May 2021
Helpful Report
Posted 2 years ago
It is great to hear that you are happy with your order, your wallpaper looks fantastic! Thank you for your kind review, we look forward to hearing from you in the near future.
Posted 2 years ago
Jane Clayton is rated 4.8 based on 9,342 reviews
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