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IT LUGGAGE Reviews

4.3 Rating 3,122 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,122 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 14th May 2024

IT LUGGAGE 5 star review on 5th May 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 22nd April 2024

Nicola Cunningham

IT LUGGAGE 5 star review on 22nd April 2024

Mrs Suzanne McCulloch

IT LUGGAGE 5 star review on 21st April 2024

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered next day delivery and it arrived too late. I am now trying to return the item and it is proving very difficult. I have followed the returns process but I have had no contact regarding pick up by a courier.”

Posted 3 months ago

Hi Ann, many thanks for your review. I can only apologise for the delay in sorting your return. I can see that a member of the team has responded this afternoon regarding a convenient day for collection. Please continue to correspond via the email chain and we will aim to resolve your issue as quickly as possible. Many thanks

Posted 3 months ago

“I had to return the suitcase as soon as it arrived. The telescopic handle was broken, the button was stuck so it didn’t come out of its down position. Very disappointed and a nuisance as I had to stay home from work for it to be collected….”

Posted 3 months ago

Hi Nikki, thank you for your review. I am sorry to hear that you are experiencing issues with your purchase. Please continue to correspond via the email chain and the customer service team will aim to resolve your issue as quickly as possible. Many thanks

Posted 3 months ago

“I received bad one”

Posted 3 months ago

Hi Liban, thank you for review. I am sorry to hear that you are not 100% satisfied with your purchase. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk with 'review' in the subject line and we would be happy to look into this for you. Many thanks

Posted 3 months ago

“After 3 emails sent I have had no reply,the bags stink of fish,can you please contact me to resolve this issue,I’ve left them open to air out but a reply would be nice !!!”

Posted 3 months ago

Hi Carol, thank you for your review. I can see that a member of the team has responded to your queries on 01/02 and 05/02 requesting further information but we don't seem to have heard back. I have re-sent these emails now for you. Be sure to check junk/spam folders in case that's where the emails get delivered. Please correspond via the email chain and we can then assist further in your query and aim to resolve for you asap. Many thanks

Posted 3 months ago

“Don't buy the Britbag, it's not tough, durable, made to last. It's not anything they say it is.”

Posted 3 months ago

Hi Rajeev, thank you for your review. I am sorry to hear that you are not 100% happy with your purchase. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk, with 'review' in the subject line, and we would be happy to look into this further for you.

Posted 3 months ago

“I ordered and received 2 items of luggage very quickly. One of the suitcases was the wrong colour, I had correspondence with iT to exchange and this hasn't happened. Wasted a part of a day waiting for a pick up. I've emailed again, but nothing. Poor customer service. I've tried but I'm done with it now mismatched luggage it is. Cheersh it”

Posted 3 months ago

Good afternoon, thank you for your review. I am sorry to hear that you have experienced issues regarding your exchange. We always aim to resolve any issue as quickly as possible and I would like to apologise that you do not feel that this has been the case with yourself. Please be assured that we will advise back via the email chain asap, in hopes of getting your exchange sorted and you happy travelling once again! In the meantime, if you have any further queries at all, please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk, with 'review' in the subject line, and we would be happy to assist.

Posted 3 months ago

“I am not happy as it is a great company and no free returns are available for returning the luggage bags.The return process is not easy and free. Very much disappointment.”

Posted 3 months ago

Hi Farheen, thank you for your review. I am sorry to hear that you did not find the returns process as smooth as you would've liked. We are always open to feedback and will take this on board. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk if you have any further queries at all, we would be happy to help!

Posted 3 months ago

“This is how my parcel was delivered by Yodel !!! Completely unacceptable!!”

Posted 3 months ago

Hi Nicola, thank you for your review. I am sorry to hear that you experienced issues regarding your delivery. Please do not hesitate to contact our customer service team on ITL_contact@itlugage.co.uk and they would be happy to look into this for you.

Posted 3 months ago

“I bought the suitcase on Sunday with delivery (paid extra) within 2 working days. The parcel arrived on Friday afternoon. Am I satisfied? NO...”

Posted 3 months ago

Hi Wojciech, thank you for your review. I am sorry to hear that you experienced issues regarding your delivery. Please do not hesitate to contact our customer service team on ITL_contact@itlugage.co.uk and they would be happy to look into this for you.

Posted 3 months ago

“I have only received half of my order and despite contacting them 4 times I have still not had a response. So I will have to take to social media. Very disappointing”

Posted 3 months ago

Good afternoon Juliette, I am sorry to hear that you are experiencing issues with delivery. I can see that the customer service team are in correspondence with you via email, please advise back using the email chain and we will aim to get to the bottom of your issue as soon as possible.

Posted 3 months ago

“I ordered a medium case and was sent a cabin case. I paid delivery and had to forfeit a return fee.”

Posted 3 months ago

Hi Rose, thank you for your review. I can see that you ordered a cabin case in error and then contacted our customer service team in order to arrange the return. Unfortunately, as outlined in our 'returns policy' - if you wish to return an item within the 28-day money back guarantee period, you will be responsible for paying any returns postage costs you incur. If an item develops a fault within the warranty period, we will cover the costs of returning the item. If you have any further queries, please do not hesitate to contact our customer service team on ITL_contact@itlggage.co.uk and they would be happy to assist.

Posted 3 months ago

“Still haven't received my set which I ordered can't get through to anyone, no refund nothing.”

Posted 3 months ago

Good afternoon Rabena, I am sorry to hear that you are experiencing issues with delivery. I can see that the customer service team are in correspondence with you via email, please advise back using the email chain and we will aim to get to the bottom of your issue as soon as possible.

Posted 3 months ago

“I was delivered a faulty suitcase and 1 week later I am still awaiting a solution. Delivery said it would be next day and it was 2 days later.”

Posted 3 months ago

Good afternoon, I am sorry to hear you have experienced issues getting in contact, please email ITL_contact@itluggage.co.uk with 'review' in the subject and we can look into this for you.

Posted 3 months ago

“I didn't receive my purchase until now. So I can't give any review. Yodel service is not helpful.”

Posted 3 months ago

HI , I am sorry to you have had issues with the delivery service , please email ITL_contact@itluggage.co.uk with review in the subject and we can look into this for you. Many

Posted 3 months ago

“Ordering on line was very quick and easy, cases came within a couple of days excellent service all round”

Posted 3 months ago

HI Pat, Thank you for your review. If you are happy with the service and your IT Luggage , would it be possible to add more stars to the score. We would greatly appreciate it . Many thanks

Posted 3 months ago

“Ordered the Glitzy Cabin Vanity & Large all purchased online all arrived covered in scratches & marks bottom of the large case was coming apart absolutely shocking. Today 27/1 I have just been to Argos to purchase a large Black expandable IT QUILT case also covered in scratches IT do better these cases are by no means cheap and the quality is appalling”

Posted 3 months ago

Hi Mandi, I am sorry to hear this . I can see the team are assisting you with this by email to resolve the matter . Many thanks

Posted 3 months ago

“TERRIBLE CUSTOMER CARE”

Posted 3 months ago

“My first time shopping with it luggage and I’m left extremely disappointed with the service quick to take my money slow to deliver hard to contact still waiting on part of my order. Nobody seems to know where it is between it and Yodel. I certainly won’t be shopping with it luggage in the future. I expect all items to be delivered with one delivery day this service has caused my item to go missing!!!!”

Posted 3 months ago

HI Natalie, We are sorry this has happened . I can see the team have been chasing the delivery company to resolve this for you and issued a refund . If there is anything else the team can do please get in touch . Many thanks

Posted 3 months ago

“Still waiting a week later after contacting them regarding the return of 2 suitcases that are too small to contact us to arrange collection. Several emails and no reply. Lovely suitcases but terrible returns service!”

Posted 3 months ago

HI Laura, The team emailed you on 11/01/24 and awaiting a response . Please check your spam. Many thanks

Posted 3 months ago

“Yodel still cant deliver my parcel after 3rd attempts. Then I received an email suggested that I go to collect my parcel at Middleton depot even though I paid for my delivery. Had sent email to it customer service to update Yodel my full address but Yodel cant update my address on their system because its their policy . Its a worst delivery company to use and it company will continue having unsatisfied customers if they dont change their delivery company.”

Posted 3 months ago

HI Elenna, Thank you for your review . I can see the team have resolved this now for you . Many thanks

Posted 3 months ago

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IT LUGGAGE is rated 4.3 based on 3,122 reviews