Interflora UK Reviews

Name: Interflora UK
Rating: 4.50

4.5 Rating 39,457 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Hello, we’re Interflora – a network of local artisan florists (and their support crew) creating beautiful blooms and delivering thoughtful gifts across the UK and the world.

We’re experts not just in flowers, but in emotions too, helping people express love, thanks, sympathy and celebration, and creating moments of connection, no matter the distance.

With more than 100 years of experience, Interflora works with real local florists, delivery drivers and customer care teams who add thoughtful touches to every order. From designing and finishing bouquets to delivering them by hand, it’s this human involvement at every stage that makes an Interflora delivery feel personal.

Our network of talented florists brings creativity and attention to detail to every order, ensuring our designs feel special, meaningful and made with care.

Interflora UK 5 star review on 31st July 2026

1004

Anonymous

Anonymous // 01/01/2019

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“No communication, damaged planter and no response from customer service.”

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Posted 7 months ago

“Very disappointed. Flowers were old and dried out and I was embarrassed to give them as a gift. Not what I’d come to expect from them.”

Interflora UK 5 star review on 10th December 2025

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Posted 7 months ago

“Very efficient service having ordered from Ireland”

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Posted 7 months ago

“Very prompt order and lovely flowers The order process is very straight forward and 75 minutes later the florist delivered a beautiful bouquet”

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Posted 7 months ago

“Flowers never arrived and no reply to refund request after sending email making a complaint. As of 3 days still no reply ? Terrible service”

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Posted 7 months ago

“Super efficient Delivery same day”

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Posted 7 months ago

“Minimal quantity for price. Scant resemblence to description.”

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Posted 7 months ago

“So easy and with confidence in the quality . I am disabled and 91 years old so appreciate having reliable service . Will certainly be using again .”

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Posted 7 months ago

“Excellent service. I ordered in the morning and beautiful flowers and chocolates were delivered within a few hours.”

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Posted 7 months ago

“Recently ordered a poinsettia plant and it didn’t arrive as expected or on correct day. Quality was not of advertised online. No communication on delivery or when delivered. Sent 2 emails to customer services and no replies. Highly disappointed”

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Posted 7 months ago

“I was disappointed that despite contacting your help desk twice after placing my order nobody responded to my request to amend my accompanying message.”

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Posted 7 months ago

“Receiver was very pleased with plants.”

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Posted 7 months ago

“I have placed three different orders with Interflora during one day — one for delivery in the UK and two for delivery abroad. Although the UK order initially appeared correct in my Interflora account, I later received an email stating that I would need to collect the flowers myself. This is not what I requested. I attempted to resolve this by calling Interflora multiple times, but my calls were not answered. I left a voicemail with no response and sent emails on two separate occasions, neither of which received a reply. I also tried to cancel the order via the chatbot, but it would not allow me to do so. Ultimately, I had to contact the florist directly, and they processed an additional payment for delivery—something that should have been handled through Interflora. I am extremely disappointed with the lack of customer service and the absence of any response despite my repeated attempts to reach you by phone and email. I expect this matter to be addressed promptly and appropriately.”

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Posted 7 months ago

“Very easy and quick service and kept well informed on everything right up to delivery. Highly recommend.”

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Posted 7 months ago

“I was disappointed, that I had a standard delivery and not the priorty delivery as requested. Due to informing me, after accepting my order, that you did not have the transport to fulfill my request. I did get a reimbursement from you for the difference. That was th only thing i was not happy about, hence the 4 star rating.”

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Posted 7 months ago

“Placed an order with the next day delivery (paid £12 for it). It’s been 5 days and the order still hasn’t arrived. No response from the company either…”

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Posted 7 months ago

“Did not receive my arrangement. Was told it was late because of a hardware problem. VERY UPSET. This was a gift. Sent an e Mail on Saturday asking what had happened to my order. Still no update from INTERFLORA. MY MONEY WAS TAKEN on the day of the order. I just want someone to tell me where it is. It was supposed to be delivered on 5th December. How can you keep asking me about how pleased I am with the service when my important purchase is in the wind. I'd love a good excuse please. Wish I could give a lower rate than one star. The last time I order from Interflora.”

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Posted 7 months ago

“Beautiful Christmas wreath loved it well-made”

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Posted 7 months ago

“The flowers that I ordered were not delivered and I have made a complaint that has not been answered yet. Please deal with this matter urgently and let me have a refund.”

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Posted 7 months ago

“Easy to book and pay, delivery on time”

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Posted 7 months ago

Interflora UK is rated 4.5 based on 39,457 reviews