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Interflora UK Reviews

4.5 Rating 38,218 Reviews
87 %
of reviewers recommend Interflora UK
Read Interflora UK Reviews

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Great service
Helpful Report
Posted 2 weeks ago
No communication, damaged planter and no response from customer service.
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Posted 2 weeks ago
Very disappointed. Flowers were old and dried out and I was embarrassed to give them as a gift. Not what I’d come to expect from them.
Interflora UK 5 star review on 10th December 2025
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Posted 2 weeks ago
Very efficient service having ordered from Ireland
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Posted 2 weeks ago
Very prompt order and lovely flowers The order process is very straight forward and 75 minutes later the florist delivered a beautiful bouquet
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Posted 2 weeks ago
Flowers never arrived and no reply to refund request after sending email making a complaint. As of 3 days still no reply ? Terrible service
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Posted 2 weeks ago
Super efficient Delivery same day
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Posted 2 weeks ago
Minimal quantity for price. Scant resemblence to description.
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Posted 2 weeks ago
So easy and with confidence in the quality . I am disabled and 91 years old so appreciate having reliable service . Will certainly be using again .
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Posted 2 weeks ago
Excellent service. I ordered in the morning and beautiful flowers and chocolates were delivered within a few hours.
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Posted 2 weeks ago
Recently ordered a poinsettia plant and it didn’t arrive as expected or on correct day. Quality was not of advertised online. No communication on delivery or when delivered. Sent 2 emails to customer services and no replies. Highly disappointed
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Posted 2 weeks ago
I was disappointed that despite contacting your help desk twice after placing my order nobody responded to my request to amend my accompanying message.
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Posted 2 weeks ago
Receiver was very pleased with plants.
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Posted 2 weeks ago
I have placed three different orders with Interflora during one day — one for delivery in the UK and two for delivery abroad. Although the UK order initially appeared correct in my Interflora account, I later received an email stating that I would need to collect the flowers myself. This is not what I requested. I attempted to resolve this by calling Interflora multiple times, but my calls were not answered. I left a voicemail with no response and sent emails on two separate occasions, neither of which received a reply. I also tried to cancel the order via the chatbot, but it would not allow me to do so. Ultimately, I had to contact the florist directly, and they processed an additional payment for delivery—something that should have been handled through Interflora. I am extremely disappointed with the lack of customer service and the absence of any response despite my repeated attempts to reach you by phone and email. I expect this matter to be addressed promptly and appropriately.
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Posted 2 weeks ago
Very easy and quick service and kept well informed on everything right up to delivery. Highly recommend.
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Posted 2 weeks ago
I was disappointed, that I had a standard delivery and not the priorty delivery as requested. Due to informing me, after accepting my order, that you did not have the transport to fulfill my request. I did get a reimbursement from you for the difference. That was th only thing i was not happy about, hence the 4 star rating.
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Posted 2 weeks ago
Placed an order with the next day delivery (paid £12 for it). It’s been 5 days and the order still hasn’t arrived. No response from the company either…
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Posted 2 weeks ago
Did not receive my arrangement. Was told it was late because of a hardware problem. VERY UPSET. This was a gift. Sent an e Mail on Saturday asking what had happened to my order. Still no update from INTERFLORA. MY MONEY WAS TAKEN on the day of the order. I just want someone to tell me where it is. It was supposed to be delivered on 5th December. How can you keep asking me about how pleased I am with the service when my important purchase is in the wind. I'd love a good excuse please. Wish I could give a lower rate than one star. The last time I order from Interflora.
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Posted 2 weeks ago
Beautiful Christmas wreath loved it well-made
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Posted 2 weeks ago
The flowers that I ordered were not delivered and I have made a complaint that has not been answered yet. Please deal with this matter urgently and let me have a refund.
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Posted 2 weeks ago
Interflora UK is rated 4.5 based on 38,218 reviews