Intec Brackets Reviews

Name: Intec Brackets
Address: Office 2, The Manor House, Court Lane Industrial Estate, Office 2, The Manor House, Court Lane Industrial Estate, Bucks
Rating: 4.88

4.9 Rating 187 Reviews

98 %

of reviewers recommend Intec Brackets

4.9

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Intec Brackets 5 star review on 8th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good information provided prior to purchase, however pointless as the parcel was not delivered to me but the driver stated he had. I spent £67.99 for a bracket, never received and they refused to accept their courier was incompetent and left my item at a different address 😡”

Helpful Report

Posted 1 year ago

Hi Amanda, Sorry to hear of the delivery issue. Very occasionally circumstances/courier issues arise which are out of our hands and we are always disappointed when this happens. We will always try our very best to resolve any issues and a member of our team would be happy to assist you on this until we resolve.

Posted 1 year ago

“Paid extra postage for next day delivery and now asked to do a survey but as yet, I still have not received this parcel!!!”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you for your review and sorry to hear of the issue. A member of our team is investigating the delivery issue and will call you shortly to resolve. Apologies again and thank you for your patience.

Posted 1 year ago

“DO NOT buy from this company. Faulty £179 bracket purchased. It won’t sit flat & tilts forwards. It also drops down at one side because the bracket is faulty, meaning the tv isn’t straight. I’ve been told it’s a two man job to simply adjust it each time you use it, which is just ridiculous. Customer service absolutely appalling, I am expected to dismantle it & return it via Royal Mail. I’ve tried everything to resolve this but they are supremely rude & not interested in helping to resolve this. I have emailed & phoned repeatedly! I am now going to have to purchase a bracket from elsewhere & pay again for an engineer to fit it. An awful experience, absolute shame on this company.”

Helpful Report

Posted 2 years ago

Thank you for your feedback We are very sorry the experience was unsatisfactory for you, but as explained several times, the tension on the various adjustments on the bracket needed to be made and set when it was installed. This is a straightforward process and any competent installer should do this as a matter of course. Correctly set up, the operation of the bracket is straightforward and does not require two people. As you requested, we arranged for the collection of the bracket at our expense (not by Royal Mail at your expense as you stated), and you were fully refunded. The returned bracket has been fully tested and there is nothing faulty. We have designed, sold and installed TV brackets for nearly 15 years. We are available by telephone and email for technical help and assistance and will always go the extra mile to help every customer.

Posted 2 years ago

Intec Brackets is rated 4.9 based on 187 reviews