Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 998 Reviews

100 %

of reviewers recommend Innes

5.0

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David and the team at Innes have been incredibly helpful and their customer service and attention to detail is second to none - we can't recommend them highly enough!”

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Posted 5 years ago

“excellent service to support an online purchase , two check calls after purchase to reaffirm details and superb packaging of a fragile item.,faultless.”

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Posted 5 years ago

“Faultless customer service. Excellent advice offering regular updates regarding our purchase and delivery.”

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Posted 5 years ago

“Another house bird to the collection, lovely gallery in Hessle Hull”

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Posted 5 years ago

“Excellent service throughout - as usual. I asked for a quotation. Received promptly. I placed the order, which was swiftly acknowledged, with lead time. I was notified when the item was ready for delivery and I received an email on the day in question concerning the time of delivery. Certainly five stars!”

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Posted 5 years ago

“Amazing communication and customer service along with an excellent ranges of products. We got a lot of our favourite glasses cheaper and faster with Innes. Very happy.”

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Posted 5 years ago

“We couldn't be happier with the service we received at Innes. The entire team professional, friendly, helpful with a wealth of knowledge and expertise which made the shopping experience easy and enjoyable. Thank You.”

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Posted 5 years ago

“Exceptional customer service from addressing questions ahead of buying, confirming payment and receipt of order, and then checking delivery arrangements. We were really pleased with our bookcase. It's beautifully made and was delivered in perfect condition, I've since ordered the matching mirror and had no hesitation in returning to Innes.”

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Posted 5 years ago

“Cannot speak more highly of the excellent professional yet friendly customer service received from the Innes team. Additional to this their range is second to none, and prices are the lowest I could find.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great customer service from the beginning to the end.”

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Posted 5 years ago

“Great customer service, personal which is appreciated - so often an experience can feel soulless and negative on line. Item arrived on schedule as advised and was greatly appreciated by the recipient.”

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Posted 5 years ago

“Website wouldn’t let me order more than one cushion, called them and they were super helpful! Processed my order in person and emailed me to check I’d received the package. First class customer service! The cushions were also cheaper than in Selfridges. Great to support a smaller British business.”

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Posted 5 years ago

“We bought some Foscarini lamps from Innes. The customer care has been impeccable. The price was the most competitive one, but the support and kindness of the team has been top class. I highly recommend Innes, could not be happier.”

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Posted 5 years ago

“Exceptional communication and service”

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Posted 5 years ago

“The staff at Innes go the extra mile by personally calling to confirm the order details and explain the delivery times. Both of my orders which I placed separately arrived as confirmed and in good order. Thanks again Innes. 👍”

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Posted 5 years ago

“I ordered 2 lovely items in the recent sale event: a Hay Peas rug and a Louis Poulsen Panthella portable lamp. I haven't put the rug out yet, but the lamp has been in use since I received it. I have a number of cordless lamps from a variety of different makers and this is by far the BEST one I've ever had. The light has 3 brightness settings: 10%, 50% and 100% - the 50% and upwards settings are very bright and it doesn't need recharging frequently. I'm very glad I got this and this is definitely one that I'd buy again.”

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Posted 5 years ago

“Came across Innes on Google whilst searching for stylish, leather, low-backed swivel chairs with olive green and terracotta colour options for the kitchen/dining area. Opted for olive green as complements my bifold doors. Really helpful on the phone, swatches were sent and I was kept in the loop whilst awaiting delivery of my B&B chairs and ottoman. Very pleased with them, extremely comfy and a real eye-catching addition to the room.”

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Posted 5 years ago

“Placed my first order with Innes for many String Furniture pieces recently - they had the cheapest prices available, including German stores and John Lewis. Even though I paid online, I was very impressed with the follow up phone call the next day to confirm the order, lead-time and delivery schedule. Placed another order a few days later, for in stock items - Innes organised what they had in stock, and sent it separately straight away, again with a call back to check everything was OK. Purchases arrived in perfect condition, well protected and well wrapped. Very happy customer, thank you!”

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Posted 5 years ago

“Terrific customer service. Innes go above and beyond. And the salad servers and saltcellar are gorgeous”

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Posted 5 years ago

Innes is rated 5.0 based on 998 reviews