Hunter & Gather Reviews

Name: Hunter & Gather
Address: 71-75, Shelton Street, London, 71-75, Shelton Street, London, United Kingdom
Rating: 4.86

4.9 Rating 3,157 Reviews

97 %

of reviewers recommend Hunter & Gather

4.9

Based on 3,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

realfood@hunterandgatherfoods.com

Location:

71-75, Shelton Street, London,
71-75, Shelton Street, London
United Kingdom
WC2H 9JQ

Hunter & Gather 5 star review on 3rd May 2024

Maria

Hunter & Gather 5 star review on 2nd May 2024

Karen

Hunter & Gather 5 star review on 27th April 2024

Donna

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s not for me.”

Helpful Report

Posted 2 days ago

“I'm not impressed at all. I ordered 2 packs of Marine collagen, one of them they sent me the bovine one instead and I clearly asked for the type 1 Marine collagen. It's just been me going round in circles trying to contact customer service team to get it rectified. I was emailed by a customer service representative Marayah who promised she re ordered the marine collagen and sent it to me, however I've received nothing yet. Honestly, you can find these items on Amazon and other places and itd be a lot quicker......Still waiting for this to get sorted..”

Helpful Report

Posted 1 week ago

Thank you for your review Lilia ⭐️ We really are so sorry for this, as discussed unfortunately there must have been a glitch with our warehouse system when packing your order as we do have strict procedures in place to ensure this doesn't occur. 🙈 A replacement was dispatched from our warehouse, however there was no scan of the parcel with the courier unfortunately - we have therefore issued a further replacement for you which we have since contacted you about. We really do appreciate your continued patience and support and we are so sorry again for the delay. If you do have any further queries please do let us know and we will be on hand to help. 😊 With thanks, Mariah

Posted 1 week ago

“I am unable to give a review as I only started to take your Collagen Peptides for the first time on 6 April 2024 so it is early days for me to see any results.”

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Posted 3 weeks ago

Thank you Sheila for letting us know we look forward to hearing how you get on in a new weeks time. 🙌

Posted 3 weeks ago

“I cancelled my order but they still went ahead with it. I ordered one bag of collagen to try ( with a discount code) ended up paying for 2 bags one of them full price. Then I tried to cancel but I got the order anyway. I have been trying to contact them ever since but no response. It’s not nice. I don’t think the company needs this sort of customer service. I’m not happy”

Helpful Report

Posted 3 weeks ago

Hey Nesh, Thank you for your review we are so sorry that you had trouble canceling your order. I can see that a request was placed however it had already been dispatched from the warehouse. An email was sent to you with return instructions so you could send back the unwanted item for a refund however we didn't hear anything further from you. So sorry if you didn't receive our messages 🙈 Our warehouse aims to dispatch orders as soon as possible once they have been processed. This means that sometimes we are unable to make any changes to your order once received, which includes changes to the delivery address, amending the order, or cancelling the order. We will always try but cannot guarantee. Our customer service team will be in touch. Huge apologies again and thank you for your understanding. Nyree 🙌

Posted 3 weeks ago

“I was extremely disappointed with the collagen supplement purchased. And I ordered 2 packets. Felt very gritty and muddy to drink. Put a teaspoon in my coffee for a 2nd go at it and cannot say I enjoyed it. Such a shame as I had such high hopes for it 😢😢”

Helpful Report

Posted 3 weeks ago

Hey Dawn, Thank you for your review of the Rise & Glow. We are so sorry to hear that you are struggling to take the Rise & Glow due to the texture, we have some handy tips you could try 🙌🏼 We recommend to put one heaped tablespoon of the Rise and Glow in a glass first, fill the cup with 3/4 of either iced or sparkling water, whisk and then top up if needed. You could also use hot water instead if preferred - it's almost like a fruity tea or use the Rise and Glow in a smoothie 🌺 You can also find some awesome recipes using our Rise & Glow on our website such as " Raspberry Cheesecake Smoothie or "Green Tea Grapefruit Berry Spritzer" 💗 We want you to be 100% happy with your product so our customer services team will be in touch to see if we can help further. So sorry again and thank you for your support, Nyree

Posted 3 weeks ago

“I didn't and still not have received my order 2wks later ?? I was really excited to try this product and feel very let down as no one seems to no were my package is and no refund very disappointed will order it elswear”

Helpful Report

Posted 2 months ago

Hey Jean, thank you for your review. We are so sorry that you haven't received your order yet, we appreciate this is frustrating. Our Customer Services team have responded to your messages, but I am not sure if you are receiving our responses unfortunately - they may have gotten stuck in your spam folder 🙈 We have reached out today to you, so hopefully we will hear from you soon. Thank you for your support! With thanks, Mariah

Posted 2 months ago

“It says that this product collagen bovine peptides is tasteless it is not pleasant at all”

Helpful Report

Posted 2 months ago

Thank you for your review Fiona ⭐️ We are so sorry to hear that you are not happy with the taste of the collagen you have received. Our collagen is unflavoured however there can be slight differences from batch to batch due to the natural nature of the product. The collagen can also smell stronger on initial opening of the bag, and this normally dissipates quite quickly. If you are not a fan of the taste, then changing what you dissolve your Collagen in can sometimes help - we have some fabulous recipe ideas on our website if you would like to try. 🧑‍🍳 We want you to be 100% happy with your Collagen, so our customer services team will reach out shortly. With thanks, Mariah

Posted 2 months ago

“This bovine collagen is awful. Gives me a fuzzy headache and makes me feel sick. Can I return the unopened packet for a refund?”

Helpful Report

Posted 2 months ago

Hey Julie, Thank you for your review we are so sorry that the Bovine Collagen gives you a fuzzy head and makes you feel sick. Sometimes when you haven't taken Collagen before we always recommend starting small and working your way up. Or those with histamine intolerance may not suit utilising collagen as part of their everyday lifestyle. We would recommend speaking with a nutritional advisor as there may be other foods that are triggering the histamine symptoms such as aged cheese, red wine, or ferments. By removing these foods you may find you are able to incorporate some collagen into your lifestyle with no symptoms. Our customer services team will be in touch with you to help further, so sorry again Nyree

Posted 2 months ago

“Not great. I like the products but my order never showed up. They just sent an email saying it’s gone back to the factory and when I asked why I never got a response.”

Helpful Report

Posted 3 months ago

Hey Thomas, So sorry for the confusion here, I have reached out to you via email regarding your order. Thank you for your patience and we hope to hear from you soon. With thanks, Mariah

Posted 3 months ago

“Order not yet received and query not responded to.”

Helpful Report

Posted 8 months ago

Hey Helen, Thank you so much for your review. We are so sorry to hear that you have not received your order. I can see that you messaged in on Saturday so sorry our customer support team are not in over the weekend. However we do our upmost to get back to all of our customers within 24 hours during the week and as soon as possible on Monday for any quires over the weekend. We will be in touch to help with your order. So sorry again and thank you for your patience and support, Nyree

Posted 8 months ago

“Unfortunately I can't drink it as the taste is overwhelmingly fishy.”

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Posted 8 months ago

Hey Lynn, Thank you for your review we are so sorry that you are finding the Marine Collagen hard to consume. Our collagen is unflavoured however there can be slight differences from batch to batch due to the natural nature of the product. The collagen can also smell stronger on initial opening of the bag, and this normally dissipates quite quickly. If you are not a fan of the taste, then changing what you dissolve your Collagen in can sometimes help - we have some fabulous recipe ideas on our website if you would like to try. We of course want you to be 100% happy with your Collagen so our customer support team will be in touch to see if we can help further. So sorry again and thank you for your support, Nyree

Posted 8 months ago

“Ordered the olive oil mayonnaise , and i am sorry to say I am extremely disappointed. Tastes like water mixed with vegetable oil . Awful . Will not be purchasing again .”

Helpful Report

Posted 8 months ago

Hey Julie, Thank you so much for your review we are so sorry to hear about your disappointment when trying the Olive Oil Mayo it sounds like the mayo could have split as it shouldn't look or taste like water and oil.🙈 Our customer services team will be in touch with you to help further so we can arrange for a replacement to be sent out for you so you can experience what it should taste like! So sorry again and thank you so much for your support, Nyree 🙌

Posted 8 months ago

“Not happy about the very short sell by date on the two mayonnaise we purchased had to throw them away as brought for a gift only had 3 months on it!!”

Helpful Report

Posted 9 months ago

Hey Jo, we are so sorry to hear your Mayonnaise arrived with a short sell-by date. Our Customer Services Team will contact you shortly to get this resolved for you. With thanks, Mariah

Posted 9 months ago

“Very disappointed with Hunter and Gather customer service. Ordered 3 items, one item was smashed and leaked all over the box and the royal mail postal van, it was not very well packaged, no bubble wrap. I have emailed twice as to whether they can send another or refund and I will reorder but had no response. Was holding off giving a poor review but in my opinion I have given enough time for a response (emailed 30th March and 4th April) BUT there is no customer service at all, the telephone number is also a dead line. It was the Organic C8 MCT Oil that was smashed so come on Hunter and Gather where is your customer service...............”

Helpful Report

Posted 1 year ago

Hey Susan, Thank you for your review - we are so sorry for what has happened here. Our Customer Services team will reach out to you shortly to get this resolved for you. With thanks, Mariah

Posted 1 year ago

“Poor customer service. One of the bottles had leaked before arrival and wasn’t properly sealed, so unusable. Contacted customer service about the issue and no response. Completely ignored my email. Would not recommend”

Helpful Report

Posted 1 year ago

Hey there! Thank you for your review. We are so sorry to hear that one of the bottles was leaking on arrival! I can see our Customer Service team have responded to you previously, but I wonder if potentially the email has gone straight into your spam folder by accident! Our Customer Service team will reach out shortly to resolve this with you. With thanks, Mariah

Posted 1 year ago

“I receive way too many emails from hunt and gather and even though I have unsubscribed twice I have now received this email to give a review! Other than that the one product I ordered from them I am very happy with...but the emails I am not!”

Helpful Report

Posted 1 year ago

Hey Charlotte, Thank you for your review we are so sorry that you have been trying to "Unsubscribe" to our marketing emails. We have unsubscribe you from all emails and have checked your account and can see you are not subscribed so fingers crossed this should now be sorted! 🙈 Huge apologies again and please reach out to our customer support team if we can help further. Have a fabulous Easter! With thanks, Nyree 🙌

Posted 1 year ago

“The avocado oil is too strong to make mayonnaise. This is an acquired taste product at best but don’t expect it to taste like standard mayonnaise.”

Helpful Report

Posted 1 year ago

Thank you for your Review we are so sorry that you are not a fan of our Avocado Mayo and you find it too strong. You might prefer to try our Olive Oil Mayo if you are looking for an alternative. Thank you for your support, Nyree 🙌

Posted 1 year ago

“Package hasn’t arrived in about 3 weeks, was debating signing up for the regular delivery service but now very happy I haven’t. Still haven’t received order.”

Helpful Report

Posted 1 year ago

Hey Cole, We are so sorry that you hadn't received your order we have been experiencing huge delays with Royal Mail due to the strikes in some regional locations across the UK. Looking at your tracking I can see that your order was delivered on the 28th of December. Our customer support team will be in touch and we are so sorry again for the delay unfortunately it was out of control which we understand is very frustrating. So sorry again and thank you for your support, Nyree

Posted 1 year ago

“I still have not received the order which was despatched 14 Dec”

Helpful Report

Posted 1 year ago

Hey Karen, We are so sorry that you hadn't received your order we have been experiencing huge delays with Royal Mail due to the strikes in some regional locations across the UK. Looking at your tracking I can see that your order was delivered on the 28th of December. Our customer support team will be in touch and we are so sorry again for the delay unfortunately it was out of control which we understand is very frustrating. Thank you for your support, Nyree

Posted 1 year ago

“I am disappointed by the attitude of the company regarding their suggestion of the correct dosage of the Collagen powders. The company decided not to add plastic scoops into their plastic-free pouches and declared instead to use equally 2 standard tablespoons for the dosages of 13g and 10g powder. I have at least 7 tablespoons which all have a different unknown size. To measure the powders I had to buy a kitchen scale. There is recycle being plastic on the market.”

Helpful Report

Posted 1 year ago

Hey Jutta, Thank you for your review and suggestion regards to the adding a scoop to our Collagen powder. One of our founding values here at Hunter & Gather is caring for the environment. We use glass bottles for our MCT Oils, Extra Virgin Avocado & Olive Oil, glass jars for our Mayo's, Ghee, and Coconut Oil, as well as re-useable metal tins for our Icelandic Lamb Organ supplements too. All our collagen packaging is made in the UK and is 100% recyclable, reducing on our carbon footprint. For sure we have been looking at spoon options but haven't found one that we are 100% happy with at this time however it is something we are looking into for the future. Hopefully once you have measure the recommended dose of 13g per day once and popped it onto a tablespoon you can see the correct dosage going forwards. So sorry for any inconvenience caused and thank you for your ongoing support. With thanks, Nyree

Posted 1 year ago

Hunter & Gather is rated 4.9 based on 3,157 reviews