Hunter & Gather Reviews

Name: Hunter & Gather
Address: 71-75, Shelton Street, London, 71-75, Shelton Street, London, United Kingdom
Rating: 4.85

4.9 Rating 3,913 Reviews

97 %

of reviewers recommend Hunter & Gather

4.9

Based on 3,913 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Hunter & Gather:

Hunter & Gather creates nutrient-dense, real-food products and supplements. We focus on health-first, ancestrally inspired foods, free from refined sugars, grains, and inflammatory seed oils.

Visit Website

Email:

realfood@hunterandgatherfoods.com

Location:

71-75, Shelton Street, London,
71-75, Shelton Street, London
United Kingdom
WC2H 9JQ

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Hunter & Gather 5 star review on 19th July 2026

Joanne

Jill

Hunter & Gather 5 star review on 18th July 2026

Lynda

Hunter & Gather 5 star review on 17th July 2026

Yuliana

358

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service is so bad. It's just an AI system that gives random ridiculous responses and it is impossible to get a response from a human. Not worth the hassle, I've cancelled my subscription.”

Helpful Report

Posted 2 months ago

Thank you for your review, Steve ⭐️ We're truly sorry to hear that your experience left you feeling frustrated and unsupported. This is never how we want any customer to feel, and we completely understand why this would have been disappointing. We have responded to you personally via email to address your concerns and resolve this for you. We have also taken your feedback on board, as we recognise the importance of receiving a timely and personal response when you need support. Please note all our AI responses are reviewed by our human agents to ensure our AI agent is giving the most supportive, personable responses - we are always improving. 💚 Thank you again for reaching out via email, and for leaving feedback - we really appreciate it. With thanks, Mariah - Customer Experience Team Leader ✨

Posted 2 months ago

“I didn’t like the flavour, and hated the powder at the bottom of the cup. Not for me I’m afraid.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback, Philip ⭐️ We are so sorry to hear that the Bone Broth wasn't the right fit for you - This certainly isn’t the experience we want any of our customers to have, and we appreciate you letting us know. 🙏 For best results, we recommend adding around 20g (approximately two heaped tablespoons) to a mug, filling it about a third of the way with hot water and whisking to form a smooth paste, then topping up with more hot water and whisking again. If you notice any natural sediment at the bottom after whisking, gently swirling the mug as you drink can help keep everything well mixed. 🥄 Our Customer Experience Team will be reaching out to you directly to support you further and ensure we help resolve this 💚 Thank you again for your honest feedback and continued support. With thanks, Mariah - Customer Experience Team Leader ✨

Posted 7 months ago

“Feel con-flicted about ALL natural healthy food brands that sometimes include animal products or sneak in unhelpful unnatural horrid 'natural' flavourings - latter is not the case with Hunter n Gatherer”

Helpful Report

Posted 9 months ago

Thank you for your review, Joya ⭐️ Thank you for sharing this feedback with us, we completely understand your concerns about hidden ingredients - transparency to us is key. 🙌 One of the key principles of our brand here at Hunter & Gather is that all of our products are refined sugar-free, gluten-free & seed oil-free and made from top quality, real food ingredients. 🥑 If you have any questions about our product range, please do reach out to our Customer Experience Team on realfood@hunterandgatherfoods.com as we would be delighted to help further. 🙏 Thank you so much for your continued support! With thanks, Mariah ✨

Posted 9 months ago

“These products taste so bad! The electrolytes literally taste like sea water”

Helpful Report

Posted 10 months ago

hank you for your review ⭐️ We are so sorry to hear you did not like the taste of the Restore Electrolytes, this is not the experience we want our customers to have. Our Blood Orange, Mixed Berry, Lemon & Lime Electrolytes which contain natural flavouring are subtle. We have carefully designed Restore to include 750mg of sodium, specifically chosen to meet the varied hydration needs of our customers, imparting a salty flavour across our range. If you prefer a less salty taste, we recommend diluting each sachet in 1000ml of water, instead of the standard 750ml. We will be sure to pass on all feedback regarding the taste to our development team which will be reviewed. 🙏 We want our customers to have the best experience, so our Customer Experience team will reach out shortly to help further. Thank you for your support! With thanks, Mariah ✨

Posted 10 months ago

“The restore sachets are awful, the taste is poor, lemon and lime has no taste, the berry is so sweet and the blood orange is very sweet too, very disappointed in these, won’t buy again and wouldn’t recommend to anyone”

Helpful Report

Posted 11 months ago

Thank you for your review, Michelle ⭐️ We are so sorry to hear that you didn't like the taste of the Restore Electrolytes - Our electrolyte powder contains no added sugar, artificial sweeteners, fillers or unnecessary preservatives 🙌 We also use Monk Fruit because it gives our flavoured electrolytes just the right subtle sweetness naturally without adding refined sugars, artificial sweeteners or raising blood sugar levels. We will be sure to pass on all feedback regarding the taste to our development team which will be reviewed. 🙏 We want our customers to have the best experience, so please bear with us and our Customer Experience Team will reach out to help further. Thanks so much for your support, With thanks, Mariah 🌺

Posted 10 months ago

“Be good to receive the product I’ve paid for. £28 taken from my bank 26th Aug… nothing in return. No comms. Nothing.”

Helpful Report

Posted 11 months ago

Thank you for your review, Nicola ⭐️ We are so sorry to hear that your order hasn't arrived yet, we are also so sorry you have received no updates since placing the order - we appreciate how frustrating this is! Please bear with us and our Customer Experience team will reach out shortly to resolve this for you 🙏 Thank you for your patience and support! With thanks, Mariah

Posted 11 months ago

“Can't review what has still not arrives after 12 days 😕”

Helpful Report

Posted 11 months ago

Heya, 👋 We are so sorry to hear that your order hasn't arrived. 🙈 Our Customer Experience team is looking into it now and will be in touch. Huge apologies for the delay, and we look forward to getting this sorted for you as soon as possible. Thank you so much for your patience and understanding. With thanks Nyree 🙏

Posted 11 months ago

“I have cancelled the subscription but I have notifications that another order is on its way. Please cancel my subscription immediately. I don’t want anymore delivered thank you. I will order accordingly not on a subscription. Please confirm this is cancelled.”

Helpful Report

Posted 1 year ago

Thank you for your review, Cara ⭐️ We are so sorry that you cancelled your subscription and an order has still processed, we appreciate this is frustrating. We want you to have the best experience, so please bear with us and our friendly Customer Experience Team will reach out shortly 🙏 Thank you for your continued support! With thanks, Mariah ✨

Posted 1 year ago

“I have tried all the flavours but they all have an odd aftertaste which makes it unpalatable and even makes me gag. Definitely not for me and would not recommend”

Helpful Report

Posted 1 year ago

Thank you for your review, Keren ⭐️ We are so sorry to hear that after trying all the flavours, you find they have an aftertaste - this is not the experience we want our customers to have. Our Customer Services team will reach out shortly to help further 🙏 Thank you for your support! With thanks, Mariah

Posted 1 year ago

“I feel bad writing this but you have asked for feedback. I was taken in by the great advertisements including Lisa Snowndon (I think). Telling me how good they were for menopausal women and the great flavours and ease of use etc. I bought the mixed flavour starter pack of 28. I just have to say they taste awful. Each and flavour is an absolute cringe worthy, close your eyes and swallow experience. There is only the very slightest taste of what it suggests and it tastes so salty! I’ve read you’ve even improved on the flavours recently, more is required. I’m sorry but I will not be purchasing anymore. They had put me off this brand completely.”

Helpful Report

Posted 1 year ago

Thank you for your review, Helen ⭐️ Great to hear you had been recommended our Restore Electrolytes, we are however so sorry that you are not able to consume them due to the taste. With Restore, there is no Added Sugar or Artificial Sweeteners 🙌 We have carefully designed Restore to include 750mg of sodium, specifically chosen to meet the varied hydration needs of our customers, imparting a salty flavour across our range. If you prefer a less salty taste, we recommend diluting each sachet in 1000ml of water, instead of the standard 750ml. We launched our new and improved Restore recipe after customer feedback we had received previously, so we will be sure to pass on all feedback regarding the taste to our development team. 🙏 Meanwhile, we want you to be 100% happy with your purchase, so our Customer Services Team will reach out shortly to help further. Thank you again for your feedback and continued support! With thanks, Mariah

Posted 1 year ago

“Delivery took way too long – I ordered through DTC to support the brand but the wait time was way too long”

Helpful Report

Posted 1 year ago

Thank you for your review ⭐️ We are so sorry to hear that your delivery was delayed and took too long to arrive - this is not the experience we want our customers to have 🙏 Our Customer Services Team will reach out shortly to help further 😊 Thank you for your continued support! With thanks, Mariah 🌺

Posted 1 year ago

“Very disappointed, tasteless not hint of lemon or lime”

Helpful Report

Posted 1 year ago

Thank you for your review, Andrew ⭐️ So sorry to hear that you felt there wasn't much flavour in the Lemon and Lime Restore Electrolytes - all of our products are refined sugar-free, gluten-free & seed oil-free and made from top quality, real food ingredients. 🙏 We value our customer feedback, and have recently launched a new and improved recipe for our Restore Electrolytes that is now live on our website 🙌 We want you to be 100% happy with your purchase, so our friendly Customer Services team will reach out shortly to help further. Thank you for your continued support! With thanks, Mariah 🌺

Posted 1 year ago

“Am 01.12.2024 habe ich eine Bestellung getätigt, diese bis zum 26.12.2024 allerdings noch nicht erhalten. Die einzige Information, die ich zur Lieferung erhalten habe ist „on it’s way“. In der Zwischenzeit wurde ich bereits nach meiner Meinung zum Produkt gefragt. Leider kann ich das Produkt noch nicht bewerten. Die fehlende Kommunikation zur Lieferung und Dauer der Zustellung bewerte ich aber mit mangelhaft.”

Helpful Report

Posted 1 year ago

Vielen Dank für deine Bewertung, Christina ⭐️ Es tut uns sehr leid, dass Sie bezüglich Ihrer Lieferung nicht auf dem Laufenden gehalten wurden – dies ist nicht die Erfahrung, die wir unseren Kunden wünschen. 🙏 Unser freundliches Kundendienstteam hat sich bemüht, Ihnen weiterzuhelfen. Wir freuen uns also darauf, bald von Ihnen zu hören. Vielen Dank für Ihre Unterstützung. Vielen Dank, Mariah

Posted 1 year ago

“The vanilla collagen creamer contains something inflammatory and I suspect it’s in the ‘natural vanilla flavouring’. I can have vanilla beans/extract and my stomach is fine. When I tried this, my stomach bloated the same as when I have gluten. I tried the unflavoured collagen and that is fantastic, tastes great and no bloating. If you have a sensitive stomach go for unflavoured and add your own vanilla extract.”

Helpful Report

Posted 1 year ago

Thank you for your review, Lisa ⭐️ We are so sorry that your stomach bloated after having the Vanilla Collagen Creamer - The flavourings are natural and are not made from any grains, seed oils or refined sugars and they have no seed oil carriers either or grain based maltodextrin for example - they are also Keto friendly. We also use glycine (an amino acid) to add a natural sweetness vs refined sugars. 🙏 We want you to be 100% happy with your purchase, so our Customer Services Team will reach out shortly. Thank you for your support! With thanks, Mariah

Posted 1 year ago

“Not able to drink it’s horrible”

Helpful Report

Posted 2 years ago

Thank you for your review Sara ⭐️ We are so sorry to hear this, we want you to be 100% happy with your purchase - so our friendly Customer Services team will reach out to you shortly 🙏 Thank you for your support! With thanks, Mariah

Posted 2 years ago

“I really wanted to love these, but they are too strong for me. I had a panic attack with rapid heart beat after drinking one sachet.”

Helpful Report

Posted 2 years ago

Hey Louise, Thank you for your review after trying our Restore Electrolytes. We are so sorry that you found them too strong and they brought on a panic attack with rapid heart palpitations. Our product contains sodium, which is essential for hydration and muscle function. However, some individuals are more sensitive to sodium and may experience an increase in heart rate. Everyone’s body reacts differently to changes in electrolyte levels. Some may be more prone to symptoms such as rapid heart rate when their electrolyte levels fluctuate. If you would like to try again we would recommend: Dilute the Solution: Try mixing the sachet with more water to reduce the concentration of electrolytes. This can make it easier for your body to adjust. Slow Consumption: Sip the drink slowly over a longer period rather than consuming it all at once. This can help your body absorb the electrolytes more gradually. If these symptoms persist or you are sensitive to changes in your diet, it’s always a good idea to consult with a functional healthcare provider before adding new supplements. Our customer service team will be in touch directly and thank you so much for your support. Nyree

Posted 2 years ago

“So disappointed to discover that the collagen is from halal slaughtered cows. Have often bought your mayo too - never again. Please clearly advertise your products as HALAL so those who wish to avoid can easily make that choice.”

Helpful Report

Posted 2 years ago

Thank you for your review Fiona ⭐️ We are so sorry that you were not aware our Collagen is Halal - To be honest, there are not many collagens that aren't Halal, it's just whether the brand adds it to their marketing/packaging or not. 🙏 We do have this information in our FAQ's section on our website so that customers are aware, however we do appreciate your feedback and will make sure to pass your comments onto the team. Thank you for your support. With thanks, Mariah

Posted 2 years ago

“It’s not for me.”

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Posted 2 years ago

“I'm not impressed at all. I ordered 2 packs of Marine collagen, one of them they sent me the bovine one instead and I clearly asked for the type 1 Marine collagen. It's just been me going round in circles trying to contact customer service team to get it rectified. I was emailed by a customer service representative Marayah who promised she re ordered the marine collagen and sent it to me, however I've received nothing yet. Honestly, you can find these items on Amazon and other places and itd be a lot quicker......Still waiting for this to get sorted..”

Helpful Report

Posted 2 years ago

Thank you for your review Lilia ⭐️ We really are so sorry for this, as discussed unfortunately there must have been a glitch with our warehouse system when packing your order as we do have strict procedures in place to ensure this doesn't occur. 🙈 A replacement was dispatched from our warehouse, however there was no scan of the parcel with the courier unfortunately - we have therefore issued a further replacement for you which we have since contacted you about. We really do appreciate your continued patience and support and we are so sorry again for the delay. If you do have any further queries please do let us know and we will be on hand to help. 😊 With thanks, Mariah

Posted 2 years ago

“I am unable to give a review as I only started to take your Collagen Peptides for the first time on 6 April 2024 so it is early days for me to see any results.”

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Posted 2 years ago

Thank you Sheila for letting us know we look forward to hearing how you get on in a new weeks time. 🙌

Posted 2 years ago

Hunter & Gather is rated 4.9 based on 3,913 reviews