Thank you so much for your 5-star rating and for being a returning customer of HugglePets! We appreciate your loyalty and are glad you have enjoyed our quality and service over the years. Thank you for your continued support!
Thank you so much Alison for your 5 star rating of HugglePets! We really appreciate it and are glad to hear that you enjoyed your experience with our excellent service and very fast delivery. We look forward to providing you with our services for a long time to come and we are more than pleased you would recommend us to others.
Thank you so much, Anneke, for your fantastic 5-star rating of HugglePets! We're glad to hear that you felt our quality was good and our prices were reasonable, and that delivery was quick even during a difficult time. We'd like to thank you for being a returning customer and we hope to serve you again soon!
“I order a pet carrier for the car, it's excellent product and 30%- ish cheaper than others we looked at. I was concerned it wouldn't be a quality product but nothing to worry about. Sturdy and strong and looks like it will last for years. Ordered it and it came within a few days even with covid-19 pandemic affecting deliveries. ?”
Thank you so much for your 5 star rating, Sean! We're so glad to hear you were pleased with your pet carrier order from HugglePets. We understand how important quality products are when ordering online, so we're glad that your purchase was as sturdy and long-lasting as it looks! We're glad we were able to deliver it to you even with the pandemic situation. Thank you again for your support!
Thank you, Colin, for the amazing 5-star review for HugglePets! We really appreciate your kind words about our good product range and fair prices. We're thrilled that you found our dispatch prompt and would use us again. It truly means a lot that you'd be a returning customer!
Thank you so much, Neil, for your 5 star rating of HugglePets! We really appreciate it. Male dog nappies are excellent indeed - they help to prevent those little puddles inside the house, saving your carpets and furniture from any mess. Thanks again for your kind words!
Thank you so much for the 5-star rating, Clive! Very prompt delivery, excellent product, the birds love it, what more can I say - five stars all around! We appreciate your feedback and are so pleased that you and the birds are enjoying the product.
Thank you Corrina for your 5 star rating of HugglePets! I am so glad to hear that fast delivery and easy use made your experience with us perfect! I am also delighted to hear that you will be recommending HugglePets to friends and family!
Thank you so much, Samantha, for the 5-star rating on HugglePets! We really appreciate it. We're also glad to hear that your item was dispatched quickly and arrived no issues. We appreciate your continued support, and hope you'll stay with us for future purchases.
“I placed my order on the 17th April and after waiting a week I emailed to ask why it was still processing - I received an email fairly quickly explaining my order had been held in the pending payment area, even though I had paid on the 17th. The person who emailed me was very helpful and apologised, offering me a dispatch on that day or a full refund. I replied requesting if I could have the in stock items sent, a refund on the out of stock items and if I could swap an item that was no longer in stock for one that is (as this was a hamster house that I needed pretty urgently). I received a speedy reply again saying that this would be fine, within hours I had notification of my refund and a day later, I have received my items! Very good customer service and the items all seem very well made and once dispatched, arrived fast!”
Thanks so much again for your 5-star rating of HugglePets, Victoria! We're so glad to know that you had a great experience with us. It's wonderful to hear that our customer service team was able to resolve your issue and that your order arrived fast and well made. We appreciate your loyalty and thank you for being a returning customer.
Thank you so much Sam for your five star rating for HugglePets. We really appreciate your support and it's great to see that you enjoyed our brilliant service and fast reservation for collection. We value repeat customers and look forward to your continued support!
Thank you for your 5-star rating of HugglePets and for being a repeat customer! We appreciate your compliments about Good service and Quick delivery. :) We look forward to having you as a loyal customer for years to come!
Thank you so much for your 5-star rating. We are delighted to see that you were satisfied with your experience here at HugglePets. It's great to hear that the delivery was quick and that the refund process was handled quickly as well. Your kind words of recommendation mean the world to us and we are truly appreciative. Thank you again!
“Failed to deliver goods to 2 addresses, there was absolutely no issue with the addresses and staff were on site, despite this, their courier failed to deliver twice and i was only offered a refund minus the delivery charge or told i could have the items redelivered, but would have to pay delivery again! Penalised for their couriers failures. No proof provided of attempted delivery, no help whatsoever. The addresses match Royal mail records, yet they can say whatever they like, no one in etc and charge you regardless. This was a business address in both instances and manned at the time they claim delivery was attempted! Useless and every time I tried to complain, they just said spouted drivel about the courier. they need to manage their relationship with the courier, if a customer pays in good faith for a delivery and that delivery fails through no fault of the customer, the customer should not be penalised. I repeatedly asked them to phoneme to discuss to no avail. Appalling customer service. Either change your courier, but preferably manage your courier relationship and feedback to them, when they are at fault, no one should pay for a service that does not work. Your courier, neither delivered the goods or offered the industry standard of putting a card through the door advising the customer how to get goods redelivered, they just returned them to you, which tells me they did not even attempt delivery to these sites which are manned Monday to Saturday 6am - 9pm. Why am i paying for your couriers failures?”
“Failed to deliver goods to 2 addresses, there was absolutely no issue with the addresses and staff were on site, despite this, their courier failed to deliver twice and i was only offered a refund minus the delivery charge or told i could have the items redelivered, but would have to pay delivery again! Penalised for their couriers failures. No proof provided of attempted delivery, no help whatsoever. The addresses match Royal mail records, yet they can say whatever they like, no one in etc and charge you regardless. This was a business address in both instances and manned at the time they claim delivery was attempted! Useless and every time I tried to complain, they just said spouted drivel about the courier. they need to manage their relationship with the courier, if a customer pays in good faith for a delivery and that delivery fails through no fault of the customer, the customer should not be penalised. I repeatedly asked them to phoneme to discuss to no avail. Appalling customer service. Either change your courier, but preferably manage your courier relationship and feedback to them, when they are at fault, no one should pay for a service that does not work.”
Thank you, Selina, for giving HugglePets a 5-star rating! We're so pleased that you found it easy to order from us, liked the variety of our products, and were delighted with the quality. We are glad to hear that the delivery was also super fast!
Thank you so much for your wonderful 5 star rating, Jayne! We appreciate that you have been a loyal customer and enjoyed the experience of purchasing an Excellent product with Excellent service! We look forward to your future purchases with us, if there's anything else we can do just let us know!
Thank you so much, Chris, for giving HugglePets a 5 star rating! We appreciate your kind words about our good prices for cat food and fast delivery. We are very pleased that you have been a returning customer with us. Thank you again!
Thank you so much for your 5 star rating of HugglePets. We truly appreciate your support, especially during these difficult times. We are also grateful that you have chosen us for your repeated purchases - your loyalty is truly valued. Thank you for your kind words about our quick service and good value!
