“Just returned from our holiday. It was tailored perfectly by you to the changing needs of my family, in that my wife died suddenly after we paid our deposit. You were understanding and patient in allowing us time to deal with our priorities before deciding to go ahead with the booking
.you managed all the changes to family and friends booking to come along with us with no fuss. You advised on flight issues and considered my needs as a single parent when arranging car hire for me, at additional cost to you. You made the whole experience as easy as it could be in the circumstances. Thank you.”
“Really easy booking process, prompt confirmation with plenty of information about the holiday park, transfers etc. Couldn't have been more helpful when I asked about local public transport, car hire and the like, the person I spoke to took the time to find out as much as they could and got back to me really quickly.”
“Amazing! Perfect from start to finish. Loved the metal straws, lovely touch. Jez and the team were extremely helpful and holiday went without a hitch!”
“Pre booking the team wee great with recommendations and are staring to understand what’s suits us as a family holiday. The resort was great and all tamarin staff super helpful.”
“We were very impressed with the personal service we recieved. Our contact was Jez and he went above and beyond to answer our queries and give us advice. Jez always replied in a timly manner and the phone was always answered or our calls returned. Because of this, we felt as if we were dealing with a small company that treated us as individuals rather than just another customer. We will definitely recommend them nd would have no hesitation in using them again ourselves.”
“This is the third year I have booked with Firefly. They were excellent at giving me advice on which resorts might suit my family and answering all of my questions. Very friendly and easy to contact by e mail and phone.”
“My daughter's phone was stolen while we were away and the park were very unhelpful but the firefly staff member was extremely helpful and contacted the park on our behalf.”
“Fast and easy booking process. I added an extra person to our booking, the communication for this was excellent. Messages were replied to very swiftly and they couldn’t be more helpful. Check in at the resort went very smoothly. I would definitely book with them again and recommend them. Sending a pack if reusable straws before our holiday was a pleasant surprise. It’s nice to know they are interested in and doing their bit for the environment.”
“Quick and friendly response when I had a query and needed some information resent that I had lost. And a departure gift on the day of packing was a great touch.”
