“Jez pulled out the stops to get us the accommodation we wanted even though it was showing as fully booked for our dates. A really high level of personal service. I would definitely recommend Firefly holidays.”
“Excellent customer service!
Everybody was helpful and very knowledgeable, answering any queries I had straight away. I would definitely book with Firefly again and would highly recommend them.
Thank you for the metal straws, we love them!”
“Very friendly and efficient support and organisation of our holiday. Would definitely use them again. They have personal experience of the holiday we bought from them which was reassuring and informative.”
“We’ve booked 2 holidays now through Firefly and the service has been good, with the business trying to find every opportunity to meet customer expectations - obviously Firefly are then using Human Travel as their agent on site in Italy and I would say the service from Human Travel improved from 2018, albeit as before the team are really busy hence trying to provide sufficient resource in the busy times eg school holidays is a must especially given the fact that the majority of visitors drive from all over Europe and don’t necessarily want to be held up once they arrive because there is only 1 person on the check-in desk.”
“Excellent, really personal service. Right from the beginning of booking until returning home after a fabulous holiday, we felt we were looked after. Very quick response to any questions we had too. They found us fantastic accommodation and great value for money.”
“Just returned from our holiday. It was tailored perfectly by you to the changing needs of my family, in that my wife died suddenly after we paid our deposit. You were understanding and patient in allowing us time to deal with our priorities before deciding to go ahead with the booking
.you managed all the changes to family and friends booking to come along with us with no fuss. You advised on flight issues and considered my needs as a single parent when arranging car hire for me, at additional cost to you. You made the whole experience as easy as it could be in the circumstances. Thank you.”