Honest Grapes Reviews

Name: Honest Grapes
Address: Suite 104, Access Storage 141-157 Acre Lane, London
Rating: 4.78

4.8 Rating 232 Reviews

95 %

of reviewers recommend Honest Grapes

4.8

Based on 232 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Honest Grapes:

Quality and value from independent growers - a refreshing new wine marketplace.

Honest Grapes began with a mix of wine enthusiasts, wine professionals, and friends seeking a good selection of great value, quality wines, at prices that are fair and equitable both for the customers and for the producers.

We also wanted a website that had a community feel with fun social tasting events: a back-to-basics, no nonsense, exciting approach to such a glorious product.

The result is Honest Grapes - the quality wine marketplace. We’re pretty proud of be a part of it and we rather hope you will be too.

Visit Website

Phone:

02036031646

Email:

info@honestgrapes.co.uk

Location:

Suite 104, Access Storage 141-157 Acre Lane
London
SW2 5UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they dont answer the phone or answer emails or live chat. I assume they have shut down and my money is lost. DO NOT ORDER FROM THIS WEBSITE”

Helpful Report

Posted 10 months ago

Good afternoon. I am very sorry that you did not receive a timely response to your communication with us. We always aim to reply as quickly as possible to any queries, but I can see we have fallen short here. I believe your request has now been resolved, but please do get in contact via info@honestgrapes.co.uk and I will respond to you personally. Apologies again for the inconvenience with this. Best wishes, Luke

Posted 10 months ago

“Very disappointing service to be honest - this review prompted by the receipt of a second request for a review about the wine but the issue is that I still have not received the wine yet! Ordered on 04/05 but still no confirmation of eta on 15/05 - a few points as follows: A) Order should never have been taken and confirmed B) Delivery date of 06/05 expected and had to call to advise not received on this date C) No update on status received since then… D) I have now received 2 emails chasing up for a 5 star review but clearly the review is not joined up with the delivery… All the above means, regretfully, 1 star only for service received…”

Helpful Report

Posted 2 years ago

Hi Steve, thanks for your time on the phone today and apologies again for the delay with your wines. We do pride ourselves on providing great customer service so we hate that we let you down on this occasion. Part of your order will be with you this week, and the remaining bottles will be with you as soon as the wines are released from customs. Thanks for your feedback and patience. The HG Team.

Posted 2 years ago

“I ordered a bottle of Vintage Dom Perignon 2009 for Christmas. Christian McLarnon asked me to post a positive review. Here my response: "As much as I would like to to leave a positve review on your website, as requested, I cannot. I regret to report the Dom Perignon vinatge 2009, ordered especially for Christmas Day, was not a success. Indeed, it was an unmitigated disaster: quite clearly off and the entire contents of this beautiful bottle had to be unceremoniously disposed of [I attached 2 images with the bottle emptied in the kitchen sink]. ... " Mr McLarnon replied by offering me "compensation", offering me 'deals' on other champagnes (not Dom P!). I am afraid, just not good enough. I know my champagne and i this bottle was OFF. I should have been compensated properly. So it's back to Laithwhaites. DIShonest Grapes? Angus Neill an@felder.uk”

Helpful Report

Posted 6 years ago

“I ordered a bottle of champagne to be delivered the following day. It was sent by normal delivery and arrived 3 days late. I only used your company because you promised next day delivery. The only thing I needed you to do, you failed to do. When I drew the error to your attention I got a 'shit happens' type of response and an offer of a discount on my next purchase from your company (this will never be used, I can absolutely assure you, as I will never use your company again. I hope that the full extent of my dissatisfaction with your company is adequately set out in these comments.”

Helpful Report

Posted 6 years ago

“6 bottles were wrongly delivered. Notified and in response Bree was copied and was supposed to arrange swap No contact E-mailed chase to Bree and so far no response”

Helpful Report

Posted 6 years ago

Honest Grapes is rated 4.8 based on 232 reviews