Honest Grapes Reviews

4.8 Rating 213 Reviews
95 %
of reviewers recommend Honest Grapes
4.8
Based on 213 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Honest Grapes Reviews

About Honest Grapes:

Quality and value from independent growers - a refreshing new wine marketplace.

Honest Grapes began with a mix of wine enthusiasts, wine professionals, and friends seeking a good selection of great value, quality wines, at prices that are fair and equitable both for the customers and for the producers.

We also wanted a website that had a community feel with fun social tasting events: a back-to-basics, no nonsense, exciting approach to such a glorious product.

The result is Honest Grapes - the quality wine marketplace. We’re pretty proud of be a part of it and we rather hope you will be too.

Visit Website

Phone:

02036031646

Email:

info@honestgrapes.co.uk

Location:

Suite 104, Access Storage 141-157 Acre Lane

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Anonymous
Anonymous  // 01/01/2019
Very disappointing service to be honest - this review prompted by the receipt of a second request for a review about the wine but the issue is that I still have not received the wine yet! Ordered on 04/05 but still no confirmation of eta on 15/05 - a few points as follows: A) Order should never have been taken and confirmed B) Delivery date of 06/05 expected and had to call to advise not received on this date C) No update on status received since then… D) I have now received 2 emails chasing up for a 5 star review but clearly the review is not joined up with the delivery… All the above means, regretfully, 1 star only for service received…
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Posted 1 year ago
Hi Steve, thanks for your time on the phone today and apologies again for the delay with your wines. We do pride ourselves on providing great customer service so we hate that we let you down on this occasion. Part of your order will be with you this week, and the remaining bottles will be with you as soon as the wines are released from customs. Thanks for your feedback and patience. The HG Team.
Posted 11 months ago
I ordered a bottle of Vintage Dom Perignon 2009 for Christmas. Christian McLarnon asked me to post a positive review. Here my response: "As much as I would like to to leave a positve review on your website, as requested, I cannot. I regret to report the Dom Perignon vinatge 2009, ordered especially for Christmas Day, was not a success. Indeed, it was an unmitigated disaster: quite clearly off and the entire contents of this beautiful bottle had to be unceremoniously disposed of [I attached 2 images with the bottle emptied in the kitchen sink]. ... " Mr McLarnon replied by offering me "compensation", offering me 'deals' on other champagnes (not Dom P!). I am afraid, just not good enough. I know my champagne and i this bottle was OFF. I should have been compensated properly. So it's back to Laithwhaites. DIShonest Grapes? Angus Neill an@felder.uk
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Posted 4 years ago
I ordered a bottle of champagne to be delivered the following day. It was sent by normal delivery and arrived 3 days late. I only used your company because you promised next day delivery. The only thing I needed you to do, you failed to do. When I drew the error to your attention I got a 'shit happens' type of response and an offer of a discount on my next purchase from your company (this will never be used, I can absolutely assure you, as I will never use your company again. I hope that the full extent of my dissatisfaction with your company is adequately set out in these comments.
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Posted 4 years ago
6 bottles were wrongly delivered. Notified and in response Bree was copied and was supposed to arrange swap No contact E-mailed chase to Bree and so far no response
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Posted 4 years ago
Honest Grapes is rated 4.79 based on 213 reviews